Automated Reimbursement Process for Lost & Damaged Items
This guide provides a detailed overview of Noon’s automated
reimbursement system for items lost or damaged within Noon’s warehouses or logistics network. It includes step-by-step instructions and
guidelines to help sellers navigate the compensation process smoothly and
efficiently.
1. Monthly Auto Reimbursement Process:
1.1 Types of Reimbursements.
- Warehouse Damaged reconciliation
- Noon
reviews and processes damaged inventory monthly, moving it to
liquidation.
- Compensation is issued once the damaged inventory is fully liquidated.
- To
view damaged inventory, go to the Non-saleable tab in your Inventory
Dashboard and filter by Damaged Inventory Type.
- Warehouse Lost/Found
- Sellers
are reimbursed for items lost within Noon’s warehouses.
- If a
previously lost item is found after reimbursement, Noon will issue a reimbursement
reversal or adjustment.
- Compensation
is processed monthly, but there is a three-month buffer period to locate lost inventory.
- Example: If an item is lost in Month 1, reimbursement will occur in Month
4 if it remains unfound.
- Lost RTV reconciliation
- Sellers
are compensated for inventory lost during RTV shipments.
- Compensation
is processed monthly.
- The
dispute against lost RTVs won’t be allowed as these will be reconciled and
paid monthly.
- To
check lost RTV status: Go to Seller Lab > Transfers > Done and filter by Status: Lost.
1.2 Reimbursement Schedule
This process covers all the net lost and damaged inventories
post-30th Jun’22.
- If
eligible, the first reimbursement will happen in Aug’23 for the period of
1st Jul’22 to 30th Apr’23 for WH lost/found and till 31st Jul’23 for WH
damages, to be called Phase 4 reconciliation process.
- Post
the above one-time settlement, auto reimbursements will be conducted on a
monthly basis, starting from July onwards.
- The
process will be initiated by the second week of every month.
2.How Noon Determines Reimbursement Value
- The
price for stock reconciliation compensation will be determined by noon.
- Compensation
aims to provide a fair value for the lost or damaged inventory.
3. Reimbursement Visibility
3.1 Statement in Seller Lab
- Sellers
can access information related to stock reconciliation through the
statement in Seller Lab.
- Stock
reconciliation will be reflected under the fee group type “ Stock
Reconciliation Payment” in the statement.
- The
different types of fees under this fee group are: “Lost/Found inventory
fee", “Damaged inventory fee”, “Lost RTV fee”, “Recon Adjustment
fee", “Forced dispute fee adjustment".
- Sellers
can double-click on the fee to download and export a report containing the
barcode and amount details. However, adjustment fees won’t have export
options.
Types
of fees | Definition |
Lost/Found inventory fee | Reimbursement of inventory cost against any inventory that
was lost at noon premises. The cost of any inventory that was found later
will get adjusted against the fees paid earlier on account of lost inventory. |
Damaged inventory fee | Reimbursement payment against any inventory that got
damaged at noon premises |
Lost RTV fee | Reimbursement payment for the RTVs lost while getting
transported back to the seller |
Recon Adjustment fee | Payment adjustment made against either or all of the below
scenarios - Adjustments
made to ensure zero receivables from you for the reconciliation phase 4
- Adjustments
made to ensure no excess deduction than what was cumulatively
compensated in previous monthly reimbursements
- Adjustments
made against any cumulative positive adjustments of the previous months.
|
Forced dispute fee adjustment | Payment adjustment made against dispute payout already
done via forced dispute process in the past. |
3.2 Accessing the
Recon Report.
- Download
the Recon Report by entering the statement number in the Recon
Dispute tab.
- Alternatively,
download the full statement from the Statements & Invoices page in Seller Lab.
- The
report provides detailed information on stock reconciliation and helps
sellers review their compensation.
4. Dispute Resolution Mechanism
4.1 Dispute Initiation
- If
sellers are not satisfied with the compensation amount, they can raise a
dispute.
- Disputes
may include concerns about the offered price or issues related to the
quantity of inventory.
- In
case they are not happy with the price compensated, they can raise a
dispute through the Seller Lab.
- Sellers
should send an email to seller@noon.com to initiate the dispute against
the settled inventory quantity.
4.2 Dispute Creation Process for Compensated Price:
- Go
to the Recon Dispute section from the Support & Disputes menu in Seller Lab.
- Download
the Recon Report by entering the statement number.
- You
can find the statement number in Payments & Fees > Statements
& Invoices > Payments Tab.
- Alternatively,
filter the statement report by fee names such as Lost/Found
Inventory Fee, Damaged Inventory Fee, or Lost RTV Fee.
- Click Create Dispute.
- Enter
the statement number and select Dispute Type: Stock Reconciliation.
- All
barcodes with quantities and prices will be displayed.
- Select
the barcode you wish to dispute, enter the expected price, and
click Complete Dispute.
- Add comments and upload supporting documents (e.g., purchase invoices) to
justify your dispute.
- Click Create Dispute to submit.
- You
will receive a dispute reference number
once submitted.
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Important Notes:
- Disputes
must be raised within 30 days of statement generation.
- You cannot
create multiple disputes for the same barcode and reconciliation type
(damaged, lost/found, lost RTV) within the same recon month.
4.3 Managing and tracking dispute
- You
can manage the created disputes via the Stock Reconciliation Dispute
dashboard.
- The
dashboard shows the Dispute Ref number, Statement Number,
and the Status. For each barcode disputed, sellers can click on
"+" icon to see the details. Details include P-barcode, Recon Month, Disputed Unit Amount, Expected Unit Amount,
and Final Approved Unit Amount.
- Dispute
will have the following status:
- Pending:
Dispute is yet to be processed by noon.
- In
Progress: Dispute is being processed by noon.
- Completed:
Dispute is fully processed by noon.
- You
can filter the dispute statuses using the drop-down menu.
- For
each barcode disputed, there will be a decision made by noon. There will
be the following decisions:
In
Review: The dispute is being reviewed by noon. - Approved:
Either the expected amount or a different amount is approved by noon.
- Rejected:
The dispute is rejected.
- You
can filter the disputed barcode with decisions using the drop-down menu.
- You
can click on Details
to see the details about the decision.
4.4 Dispute Resolution Process
- Noon's
team will review each dispute and evaluate all relevant information and
evidence provided by the seller.
- The
team will work towards a satisfactory resolution, considering fairness and
the best interest of all parties involved.
- The
resolution process aims to address and resolve disputes in a timely
manner.
That’s it!
Got questions?
Reach out to seller@noon.com
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