Noon allows listings only for products from verified brands.
Sellers can now request brand verification and add new brands via a streamlined
process in Seller Lab.
You are able to create new products (as Seller SKUs) as soon
as you have requested
for the new brand even if it has not been approved yet.
However your products
will only go live once our team confirms the information and
approves your
brand request.
Listing Products with New Brand Requests
You can start creating new products (Seller SKUs)
immediately after requesting a new brand, but these products will only go live
once Noon approves the brand request.
Accessing the Brand Management Screen
The Brand Management option in Seller Lab lets you
view and manage your brands:
-Click
the ellipsis in the top left corner, select Catalog, then choose Brand
Management.
What are the options available on the brand management
screen?
Search
through the existing brands using the search bar on the top of the screen
Keep
track of all the brands you have requested and the information you
provided
Request
for a new brand to be created by clicking on the ‘Create Brand’ Button
Use
the filter next to the ‘Create Brand’ button to filter through your brand
requests based on their status.
To search through the brand list, simply input the name of
the brand and click ‘Check’. This will return a list of brands with the
keyword you searched for.
If the brand does not exist in the list of brands, you will
be prompted to
create a new brand.
Registering a New Brand
There are three ways in which you can create or register a
new brand:
1- Brand Management Tab
Click on ‘Create Brand’ in the upper right corner of
the screen.
This will open a pop-up window. Fill out the required fields
and click ‘Create’
Your request will be sent to noon team for approval. You can
now start creating products with the brand you have requested, however they
will not go live, until noon team will approve the brand. They will review the
information you provided and make their decision. In case they need more
information you they will reach out to you over email.
Make sure you fill out all the required information on
the screen:
- Brand name (both in English and Arabic)
- Brand website link
- Brand Logo
If you do not have a brand website link, you can also submit
links to the
social media pages or similar pages to authenticate your
request.
You will see the status change from ‘Pending’ to ‘Approved’
in the brand management screen once the request is approved. If your brand is
rejected, you can submit your documentation again for another
consideration.
Once the brand is approved, the seller cannot modify the
brand name in English or Arabic. If any changes are required, please contact
the support team with detailed information.
If your brand request is rejected
You will find the brand request listed under the Rejected status in the Brand Management screen.
The reason for rejection will also be displayed. To resubmit, click on the edit tab next to the rejected request, update the required details, and submit the request again for review.
Handling Brand Rejection
Check the comment on the Brand Management page why your
request was rejected. It will most likely be due to the need for more
verification links. Simply submit a new request for the same brand name (make
sure you're using the exact same name) with additional links.
My brand got rejected, but I already have Seller
SKUs created against it?
If the request was rejected with the comment that you need
to submit more verification links, simply resubmit the request.
However, if we completely rejected your request, you can
find the Seller SKUs that you already created and change their brand from
the Seller Lab directly. Simply click on 'Change Brand' button next
to your brand name under the completeness bar. Click 'Save Change' for the
changes to start reflecting. Also keep in mind that changing the brand name
will trigger another round of content checks by our team, and if the new brand
doesn't match the content, your Seller SKU will be taken offline.
Got any more questions?