Choosing the best delivery estimate for FBP orders

Choosing the best delivery estimate for FBP orders

This article guides sellers on setting the most effective processing times for Fulfilled by Partner (FBP) orders on Noon, balancing reliability and speed to enhance customer satisfaction and potentially boost sales.

Calculating the Estimated Shipping Date (ESD) 

  • Sellers can set a default processing time at the warehouse level for all items or individually for each item.

  • Noon adds extra time to cover logistics from the warehouse to the customer, varying by customer location and the location of Noon's hubs.

    • For Sellers operating on Pick up mode: ESD = Order Date + PT + noon pick-up time

    • For Sellers operating on Drop-off mode, ESD = Order Date + PT.

Note: Processing time is the time the seller needs to prepare the package and keep it ready for drop off or pick up.

Best Practices for Setting Processing Time

  • Ensure the processing time is achievable to maintain a high "ready on time" rate and avoid penalties.

  • Starting with a longer processing time is advisable, and once reliability is established, reducing the processing time can lead to increased sales.

  • For items you can deliver quickly and reliably, set a shorter processing time to improve sales and reduce cancellations.

Delivery Estimate Range

A range instead of a fixed delivery date indicates faster than expected deliveries. Noon bases the faster estimate on your majority delivery times. Reliability is judged on the later promise, and reducing overall processing time can be beneficial if consistently meeting the earlier estimate.

Quick-Fulfill Processing Time

This new option requires handover of Directship orders to Noon within 6 to 24 hours. It can be set at either the item level or warehouse level, enhancing the visibility of faster delivery estimates on Noon's platform.

Updating Processing time

A- At Item Level

Processing time can be updated individually for each SKU through two ways as shown below in the GIF:. 

1-Quick view

2-Item specific view


Follow these simple steps to update your processing time for each SKU individually: 

- Click on Catalog and select Partner Catalog. 

- Select the SKU you wish to update the processing time.

- In the Stock Info section under the Offer and Content tab, select the warehouse you wish to update the stock. 

- Update the stock and then select the number of days from the processing time drop-down. Finally, click on Save Changes to update the processing time.

Note: for Quick Fulfill option: You can choose the option of Quick Fulfill (6 hours) from the processing time drop-down. Finally, click on Save Changes to update the processing time.


B- Bulk upload 

To update your processing time for all your SKUs in bulk, follow these simple steps:
- Click on Catalog and select Imports.

- Click on New Imports.

- Select the Imports Type as Stock, Import Sub-Type as FBP Stock Update and select the Warehouse. Click on Request Export. 

- Once the report is downloaded, do the following:

·         Update your stock by providing the amount of stock in the stock_gross column.

·         Update your processing_time column by adding the number of days in this format (1_day, 2_day). 

- Go back to the Seller Lab, and click on Start Import (New Workflow) to proceed further.

- Upload or paste the file. Your processing time will be updated once the file is successfully uploaded.

Note: for Quick Fulfill option: You can choose the option of Quick Fulfill (6 hours) from the processing time drop-down. Finally, click on Save Changes to update the processing time.


C- At Warehouse Level

To update the processing time for all your offers linked to a specific warehouse, update your warehouse settings. Here are the steps:

- Click on Fulfilled by Partner and select Warehouse.

- Select the Warehouse for which you want to update the processing time.

- Under the Holidays and Working Hours section in the Warehouse settings click on Edit.

-Set the processing time as the number of days from the drop-down and then click on Save Settings. Your processing time will be update for all the offers linked to the specific warehouse.

Note: for Quick Fulfill option: Set the processing time as Quick Fulfill (6-24 hours) from the drop-down and then click on Save Settings. Your processing time will be update for all the offers linked to the specific warehouse.



Enhance your conversion rates by optimizing your processing time.

The processing time at your warehouse plays a crucial role in affecting your conversion rates; faster processing times can lead to higher conversions. We've introduced a new feature for DirectShip and DirectShip picklist sellers that provides quantitative data to help you select the optimal processing time and boost your conversions.
Note:  This feature is currently live only for selective sellers and is not applicable for all the sellers.
In order to opt-in this feature you can follow these simple steps.
- Click on Navigation menu and then click on Fulfilled by Partner. Then select DirectShip.
- Choose the warehouse from which you are fulfilling orders. You will notice a button labeled Boost your conversions now. Click on this button.
- You will see a pop-up which gives a brief overview about the feature. Click on Next to proceed.
- In the next step you will see the list of warehouse you have in your store. Select the warehouse from the list. 
- Based on the warehouse selected, you will see the different PT available and how much boost it will give to your conversion. Select the processing time you wish to update. Then click on Confirm and update.
- In the final step you will get a confirmation about the PT being updated. Along with it you will get an option to edit your processing time from warehouse setting or you can click on Update another warehouse button to update the PT for different warehouse from your list.



That’s it!


Got questions?

Contact us at seller@noon.com 




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