Creating and Managing a warehouse

Creating and Managing a warehouse

This guide provides a comprehensive walkthrough for creating and managing a warehouse on Noon's Seller Lab, which is a crucial step for sellers to efficiently manage stock and activate products on noon.com. The process includes warehouse creation, setting preferences, and understanding various warehouse statuses.

1- Steps for creating a regular warehouse


A- Creating a Warehouse:

To create a warehouse, go to 'Fulfilled by Partner' and select 'Warehouse', then click 'Add New Warehouse'.
1. Fill in essential details like Warehouse Name, Country, and

Warehouse Type (Warehouse or Facility - Office Location), then click 'Create Warehouse'.

2. A green success message indicates successful creation. 

3. Activation is only possible once all mandatory fields in the

'Address and Contact Information' section are completed accurately. This

includes selecting the correct pin location on the map, providing precise

address details, and entering verified contact details. These steps are

critical and must not be skipped to proceed.

In some cases, approval may be required before the Warehouse can become

fully active. For more details and better understanding, please refer to the Warehouse

Statuses table in this article.
Notes

Note: 

- Pin location cannot be changed once set.

- If you have changed your warehouse address, you cannot edit the location of an existing warehouse in Seller Lab. You must create a new warehouse with the updated address.

-Your phone number and email ID has to be verified with an OTP when you enter the details for the first time.

B- Setting Order Fulfillment and Handover Types:

      To update your handover type follow the below steps:

  1. Log in to Seller Lab.
  2. Navigate to Fulfilled by Partner in the menu.
  3. Under Fulfilled by Partner, click on Warehouse.
  4. A list of your warehouses will be displayed, including the warehouse name, code, contact details, and a mini-map.
  5. Select the warehouse where updates are needed.
  6. In the Order Fulfillment & Handover Type section, click Edit (located on the left-hand side).
  7. Update your handover type as appropriate:
    • Choose Pick-up, or
    • Select Dropoff (if Dropoff is chosen, a new field will appear to select your Dropoff location).

Click Save Settings to confirm your changes.

Notes

Note: If the location isn’t serviceable, Drop-off will be the default option.

C- Configuring Holidays and Work Hours:

  • In the final setup stage, provide details for Holidays and Work Hours. Select a processing time for handing over shipments to noon and save your settings.
  • Once all details are valid and the location is serviceable by noon, the warehouse status will change to 'Active'.

Once the warehouse is active you can now use the warehouse to update your stock details.

2-How can i set up my holidays and working hours?

The warehouse settings also allow you to add your preferred holidays and manage your working hours easily. This option allows you to plan your operations accordingly, which will help us coordinate with you much better.

Notes

Note:

If you add a holiday to your schedule, your offers will not go offline, but

the estimated shipping date will increase according to the number of holidays

you have added.

For Example: If your processing time is 1 day and you added 2 days as holidays,

the new estimated shipping date for that duration will be 3 days.

In order to add the holidays you can simply follow these simple steps.

- Click on Fulfilled by Partner then click on Warehouse.

 

- Select the Warehouse where you want to add the holidays. 

 


 
- Click on Edit in the Holidays and working hours section. 

 


- Click on Add More Holidays.

 



 - If you add more than 3 holidays, you will see a notification suggesting you to deactivate the warehouse.

 


 
- Once the holidays are added, you will see the holidays in the Holidays and Working hours page. 

 

- You also have an option to Edit, or Delete the holidays based on your preferences.

Add your weekend

- You can also add your weekend days based on your country of operations (Saturday and Sunday in UAE or Friday and Saturday for KSA and EGY). According to your selection, your weekend will be added to your schedule.

Notes

 

Note: if your shop or store is closed on a specific day you have to update your holidays/weekends in advance through warehouse settings.

3- Setting Up Notification Preferences

Notification preferences for new orders can be set between 1 to 6 hours. Without setting this, notifications default to every 6 hours.

  • To set preferences, go to 'Fulfilled by Partner', then 'Warehouse', choose the warehouse, and select 'Notification Preferences'.
  • Select your desired warehouse, click the ellipsis (...), then click Notification Preferences. 
  • Select your preferred notification frequency, then click Confirm.

 

Notes

 Note:

- If you don't set notification preferences, the default notifications setting will apply, and you'll receive notifications every 6 hours.

- Notifications will be sent to the email address linked with the respective warehouse.

- No notification emails will be sent if the new orders are fulfilled before the 6-hour window or the selected notification timeframe.

4- Managing Warehouse Settings

You can update your processing time and your warehouse details anytime as follows:
  • Reset Processing Time: This button allows you to reset the processing time of your entire catalog to the default processing time associated with the selected warehouse.
  • Deactivate Warehouse: By clicking this button, you can temporarily deactivate your warehouse, which will result in the deactivation of the products associated with it. 

5- Understanding Warehouse Statuses

Warehouse statuses are categorized as seller-controlled (Incomplete, Active, Inactive) and noon-controlled (De-activated by noon, Pending Approval). Each status reflects the current state and management level of the warehouse.

Status

Controlled by 

Explanation

Incomplete 

Controllable by seller

A warehouse cannot be activated until the seller submits all required details. It's essential for the seller to provide complete information for warehouse activation.

Active

The mandatory requirements have been updated and the Warehouse is active

Inactive

The seller has the ability to temporarily deactivate the warehouse from their end. When a warehouse is deactivated by the seller, its status will be changed to inactive.

De-activated by noon

Controllable by noon

In the event of performance breaches by the seller, noon reserves the right to deactivate the warehouse. To request reactivation, the seller must contact seller@noon.com via email.

Pending Approval

If the warehouse has been deactivated by noon, it will require manual approval from noon. Also any new warehouse created by the seller will need manual approval from noon.

To create a bulky warehouse, the seller needs to contact Seller Support.



That’s it!

Got questions?

Contact us at seller@noon.com
 

 



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