Creating and Managing a warehouse

Creating and Managing a warehouse

This guide provides a comprehensive walkthrough for creating and managing a warehouse on Noon's Seller Lab, which is a crucial step for sellers to efficiently manage stock and activate products on noon.com. The process includes warehouse creation, setting preferences, and understanding various warehouse statuses.

1- Steps for creating a warehouse


A- Creating a Warehouse:

To create a warehouse, go to 'Fulfilled by Partner' and select 'Warehouse', then click 'Add New Warehouse'.
  • Fill in essential details like Warehouse Name, Country, and Warehouse Type (Warehouse or Facility - Office Location), then click 'Create Warehouse'.

  • A green success message indicates successful creation. 

  • However, activation requires completing all mandatory fields in the 'Address and Contact Information' section, including selecting a pin location on the map, address details, and contact information. Note that the pin location cannot be changed once set.

Note: Your phone number and email ID has to be verified with an OTP when you enter the details for the first time.

B- Setting Order Fulfillment and Handover Types:

  • After creating the warehouse, set Order Fulfillment and Handover settings by clicking 'Edit' in the warehouse settings page.
  • Choose between Web or Mobile platform, Manifest-type, and Handover Type (Pick-up or Drop-off). For Drop-off, select a hub from the list provided. If the location isn’t serviceable, Drop-off will be the default option.

C- Configuring Holidays and Work Hours:

  • In the final setup stage, provide details for Holidays and Work Hours. Select a processing time for handing over shipments to noon and save your settings.
  • Once all details are valid and the location is serviceable by noon, the warehouse status will change to 'Active'.

Once the warehouse is active you can now use the warehouse to update your stock details.

2-How can i set up my holidays and working hours?

The warehouse settings also allow you to add your preferred holidays and manage your working hours easily. This option allows you to plan your operations accordingly, which will help us coordinate with you much better.

Note:

- If you add a holiday to your schedule, your offers will not go offline, but

the estimated shipping date will increase according to the number of holidays

you have added.

For Example: If your processing time is 1 day and you added 2 days as holidays,

the new estimated shipping date for that duration will be 3 days.

In order to add the holidays you can simply follow these simple steps.

- Click on Fulfilled by Partner then click on Warehouse.



- Select the Warehouse where you want to add the holidays. 



- Click on Edit in the Holidays and working hours section. 



- Click on Add More Holidays. 



- If you add more than 3 holidays, you will see a notification suggesting you to deactivate the warehouse.



- Once the holidays are added, you will see the holidays in the Holidays and Working hours page. 



- You also have an option to Edit, or Delete the holidays based on your preferences.



Add your weekend

- You can also add your weekend days based on your country of operations (Saturday and Sunday in UAE or Friday and Saturday for KSA and EGY). According to your selection, your weekend will be added to your schedule.


3- Setting Up Notification Preferences

Notification preferences for new orders can be set between 1 to 6 hours. Without setting this, notifications default to every 6 hours.
  • To set preferences, go to 'Fulfilled by Partner', then 'Warehouse', choose the warehouse, and select 'Notification Preferences'.

  • Select your desired warehouse, click the ellipsis (...), then click Notification Preferences. 

  • Select your preferred notification frequency, then click Confirm.



Note:

- If you don't set notification preferences, the default notifications setting will apply, and you'll receive notifications every 6 hours.

- Notifications will be sent to the email address linked with the respective warehouse.

- No notification emails will be sent if the new orders are fulfilled before the 6-hour window or the selected notification timeframe.

4- Managing Warehouse Settings

You can update your processing time and your warehouse details anytime as follows:
  • Reset Processing Time: This button allows you to reset the processing time of your entire catalog to the default processing time associated with the selected warehouse.

  • Deactivate Warehouse: By clicking this button, you can temporarily deactivate your warehouse, which will result in the deactivation of the products associated with it. 


5- Understanding Warehouse Statuses

Warehouse statuses are categorized as seller-controlled (Incomplete, Active, Inactive) and noon-controlled (De-activated by noon, Pending Approval). Each status reflects the current state and management level of the warehouse.

Status

Controlled by 

Explanation

Incomplete 

Controllable by seller

A warehouse cannot be activated until the seller submits all required details. It's essential for the seller to provide complete information for warehouse activation.

Active

The mandatory requirements have been updated and the Warehouse is active

Inactive

The seller has the ability to temporarily deactivate the warehouse from their end. When a warehouse is deactivated by the seller, its status will be changed to inactive.

De-activated by noon

Controllable by noon

In the event of performance breaches by the seller, noon reserves the right to deactivate the warehouse. To request reactivation, the seller must contact seller@noon.com via email.

Pending Approval

If the warehouse has been deactivated by noon, it will require manual approval from noon. Also any new warehouse created by the seller will need manual approval from noon.









That’s it!


Got questions?

Contact us at seller@noon.com 



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