The Direct Delivery Selling Model is a key component of our commitment to maintaining high service and business integrity standards. This model, designed for items requiring direct installation from the seller, it is crucial for sellers to follow the guidelines to ensure seamless transactions and customer satisfaction.

Note:

-Sellers who are selling bulky items which requires installation/assembly or (high value fine jewelry) can sell under the Direct Delivery model and can deliver orders directly to customers. 

-Small items cannot be sold under the Direct Delivery (DD) model.

-Noon does not provide any kind of installation for direct delivery shipments, this responsibility falls under the seller.

Guidelines For Direct Delivery Selling Model

1. Stock Management

·         Sellers are required to accurately update their stock levels in Seller Lab to meet the promised delivery dates for customer orders.

3. Order Rejection and Delivery Attempts

·         Prompt rejection of orders is needed when stocks are unavailable, with high rejection rates potentially leading to penalties or store suspension.

·         A minimum of three delivery attempts should be made for each shipment, marking the shipment as ‘undeliverable’ in the Direct Delivery mini-app if all attempts fail.

·         Upon delivery, immediately mark orders as delivered in the app, including uploaded pictures of the item.

·         Images must confirm delivery to the correct customer, item condition, and match website description (model number, brand, etc.).

·         If images fail to verify these points and there's a customer complaint, the seller must either collect the item or process a refund through Noon.

·         Orders not marked as ‘delivered’ within 20 days will be automatically marked as ‘undeliverable’.

·         Verify shipment status in the app before delivery, and do not attempt delivery for shipments marked as canceled or blocked.

·         If a customer requests delivery rescheduling more than 20 days post-shipment creation:

·         Ask the customer to place a new order when ready for delivery.

·         Mark the original shipment as 'Undeliverable' in the app.

·         Noon exempts itself from payment responsibilities for orders marked 'Undeliverable' after 20 days since creation.

Note: To mark an order as delivered in our system, it is necessary to attach a picture as proof of delivery. Without this photo, the system will not allow you to mark the order as delivered. This step ensures accurate tracking and confirmation of deliveries.    

1.    Proof of delivery for Direct delivery orders?
   

      1. A clear and accurate POD is mandatory for all DD shipments.

      2.For high-value or jewelry items, the recipient's EID or National ID is required along with their signature, plus a clear photograph of the delivered item and its packaging.

      3.Sellers must retain all POD documentation for at least 90 days, and these records must be readily available for review by Noon or legal authorities upon request.

      4.Non-compliance with this policy, including failure to provide the required documentation, may result in the suspension of your account.

I added a random picture as the POD for an order delivered 2 days ago. What should I do?

Please send an email or support ticket with the correct POD for documentation purposes.

6. Shipment Status

·         Sellers are responsible for collecting back any incorrect, defective, or damaged items within 3-5 working days.

·         Delays must be communicated to Noon and the customer.

·         Sellers cannot collect additional payments from customers; all fees should be included in the sales price.

8. Order Cancellation

·         Customers can cancel orders at any time, and such orders should be marked as ‘undeliverable’.

·         Sellers must not attempt delivery for orders marked for cancellation in the app or notified by Noon Seller Support.

9. Compensation and Policy Updates

·         Any compensation extended to the customer as a result of a negative experience caused by the seller, such as delaying orders, delivering the wrong item or a damaged item, will be invoiced to the seller.

·         Noon reserves the right to update these policy conditions periodically.

Note: A geofence is a geographic boundary set by sellers in Seller Lab to define where they can deliver orders, specifically for the Direct Delivery (DD) model. Geofences must be accurate, non-overlapping, and within country borders. Sellers should adjust their warehouse settings to activate it as a bulk warehouse and create geofences where they are comfortable delivering. Geofencing is essential to activate offers; once the geofence is approved by noon, the seller's offers will go live on the platform.

That’s it!

Got questions?

Contact us at seller@noon.com