Fulfilled by Partner (FBP) Fees in UAE - Refurbished & Renewed

Fulfilled by Partner (FBP) Fees in UAE - Refurbished & Renewed

This article outlines the fee structure for sellers using the Fulfilled by Partner (FBP) service on Noon in the UAE, specifically focusing on refurbished and renewed items. 

This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties. 


Note:

- All fees are exclusive of VAT.

- All fees are be charged per unit, except for Direct Ship fees.

- The Direct Ship fee is charged to each shipment based on the shipment's dimensions

and the volumetric weight or the physical weight, which ever is higher.


1- Default Fees

Default fees are automatically charged to sellers for every sale at noon. 

Direct Ship Fee

We shall charge the below Direct Ship fees based on the shipment's dimension and the volumetric or the physical weight of the shipment, which ever is higher. To understand the calculation of Direct ship fees please click here. The below Direct Ship fees will be applied as per shipment's weight:

Note:

The Drop off fee is applicable if sellers opt in for the item “drop off” option.

Sellers will have to drop off their items in their nearest noon hub.

Access the UAE drop off locations map here.



Size tier

Weight Slab

Pickup fee per shipment (AED)

Drop off fee per shipment (AED)

Standard Parcel

<=0.25 kg

14.0

12.0

>0.25 kg & <=0.50 kg

14.5

12.5

>0.50 kg & <=1.0 kg

15.0

13.0

>1.0 kg & <=1.5 kg

15.5

13.5

>1.5 kg & <=2.0 kg

16.0

14.0

>2.0 kg & <=3.0 kg

17.5

15.5

Each additional 1kg till 12 Kg

Additional 1 AED per Kg

Additional 1 AED per Kg

Oversize Parcel

<=1.0 kg

18.5

16.5

>1.0 kg & <=2.0 kg

19.5

17.5

Each additional 1 kg till 10 kg

Additional 1 AED per Kg

Additional 1 AED per Kg

>10 kg & <=15 kg

32.0

30.0

>15 kg & <=20 kg

36.0

34.0

>20 kg & <=25 kg

40.0

38.0

>25 kg & <=30 kg

44.0

42.0

>30 kg

Additional 1 AED per Kg

Additional 1 AED per Kg

Shipping fee

Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 10 AED per order, after the delivery is completed. The shipping fee is tier-based, which is determined by the value of the order.

Note: The fee applies on the basis of total order value per seller. If customer order is worth 150 AED and it contains items from 2 different seller each worth of 75 AED, each seller can charge 10 AED shipping fee to the customer as the total order value from individual seller is less than 100 AED.

Order Value range

Shipping fee charge (AED)

<100 AED

10

100-500 AED

5

>500 AED

0

Referral fees

For each sold product, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.

Note: CPO:  Certified Pre-Owned

Referral fees

Product Family

Product Type

Grade/Generation

Referral fees Percentage of Sale Price

mobiles

Mobiles & Tablets

unopened/CPO

5.00%

mobiles

Mobiles & Tablets

Renewed / Refurbished

10.00%

laptops

Laptops

unopened/CPO

8.00%

laptops

Laptops

Renewed / Refurbished

11.00%

camera

Cameras

unopened/CPO

8.00%

camera

Cameras

Renewed / Refurbished

10.00%

audio_video

Audio & Video

unopened/CPO

6.00%

audio_video

Audio & Video

Renewed / Refurbished

8.00%

wearables

Wearables

unopened/CPO

7.00%

wearables

Wearables

Renewed / Refurbished

10.00%

mobile_accessories

Other Accessories

unopened/CPO

12.00%

mobile_accessories

Other Accessories

Renewed / Refurbished

15.00%

vg_Accessories

Software & Accessories

unopened/CPO

12.00%

vg_Accessories

Software & Accessories

Renewed / Refurbished

14.50%

vg_consoles

Consoles

unopened/CPO

7.00%

vg_consoles

Consoles

Renewed / Refurbished

9.50%

2- Circumstantial fees

Circumstantial fees are fees that apply, or are reversed in a variety of irregular scenarios that may take place while selling your products on noon. They are deducted at the end, or at the beginning of the month whenever applicable. You can find these fees in your payments page in Seller Lab, in the Statements tab.

Fees name

Fee description

Cancellation fees (CNCL)

A charge for seller-initiated order cancellations for FBP customer orders.

Warranty (WNTY)

A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here

Alternate Seller Fulfillment Fee (ALTF)

When a seller cancels an order, noon will try to procure the item from another seller to ensure our customer receives the product they ordered. This charge applies to the seller who canceled the order to cover the price difference in case the price of the procured item is higher.

Retention Penalty Fee (RETP)

The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers in case they experience any grievances due to non-adherence to local laws and our policies. Such grievances can be as a result of, but not limited to:

Canceling/delaying/not delivering orders.


Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.

Miscellaneous fees (MISC)

An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.

3- Order Cancellation Fee Breakdown   

We shall charge the below order cancellation fee for all orders canceled by the seller.  The order cancellation fee is exclusive of VAT.

Cancellation Fee

Product Family

Product Type

Grade/Generation

Cancellation Fee  

mobiles

Mobiles & Tablets

unopened/CPO

5.00%

mobiles

Mobiles & Tablets

Renewed / Refurbished

10.00%

laptops

Laptops

unopened/CPO

8.00%

laptops

Laptops

Renewed / Refurbished

11.00%

camera

Cameras

unopened/CPO

8.00%

camera

Cameras

Renewed / Refurbished

10.00%

audio_video

Audio & Video

unopened/CPO

6.00%

audio_video

Audio & Video

Renewed / Refurbished

8.00%

wearables

Wearables

unopened/CPO

7.00%

wearables

Wearables

Renewed / Refurbished

10.00%

mobile_accessories

Other Accessories

unopened/CPO

12.00%

mobile_accessories

Other Accessories

Renewed / Refurbished

15.00%

vg_Accessories

Software & Accessories

unopened/CPO

12.00%

vg_Accessories

Software & Accessories

Renewed / Refurbished

14.50%

vg_consoles

Consoles

unopened/CPO

7.00%

vg_consoles

Consoles

Renewed / Refurbished

9.50%

 



That’s it!

 

Got more questions? 

Contact us at seller@noon.com

 



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