FBP Order Cancellation & Rejection Policy

FBP Order Cancellation & Rejection Policy

This article provides an essential overview of the Fulfilled By Partner (FBP) model, detailing key terms and policies crucial for sellers operating within this framework on noon.

1. Key Terms for FBP Model

          -Estimated Shipping Date (ESD): Calculated as Order Date + Processing Time (PT) + noon pick-up time. For Drop-off mode sellers, ESD equals Order Date + PT.

          -Expected Delivery Date (EDD): Defined as ESD plus the time taken by noon to deliver to customers.

          -Processing Time (PT): The time (in days) set by sellers in Seller Lab to process an order.

2. Available Fulfillment Methods 

FBP offers several methods, including:
  • DirectShip: It is a back-to-back selling model that is ideal for selling standard and oversized items that do not require installation. Sellers use the ‘Supply Chain’ mobile application for order and return management. Learn More About DirectShip

Download the Supply Chain Application


  • Bulky DirectShip: Suitable for bulky items not requiring installation. Noon handles customer delivery.

Mandatory guidelines for Bulky DirectShip


  • Direct Delivery: For bulky items requiring installation, delivered directly by the seller’s fleet.

Mandatory guidelines for Direct Delivery.

Note: Operating on Bulky DirectShip and Direct Delivery will depend upon the dimensions of your products. You need to send us a request at seller@noon.com to operate on Bulky DirectShip or Direct Delivery, which will be subject to approval.

3. Fulfillment and Shipment Handover Guidelines

 Shipment handover to noon can be done in two ways:
  • Pick-up Mode: Noon picks up shipments from the seller’s warehouse.

  • Drop-off Mode: Sellers drop off shipments at selected locations.

4. Order Cancellation and Rejection Policies

•    You are expected to set a realistic offer Processing Time (PT) based on your ability to prepare and hand over shipments to noon, and are expected to adhere to the same to avoid any penal actions. The permissible processing time is from 1 day to 10 days. The fastest and preferred fulfillment time is the ‘Quick fulfill’ option which is (6-24 hours)

•    You are expected to process all orders within the defined PT. In case your products are unavailable, you should promptly reject the orders. Cancellation charges will apply to any orders rejected/canceled by you and will negatively impact your performance.

•   noon has the right to reject/cancel an order if the item is not processed up till ESD (Estimated Shipping Date). Further, orders processed (packed or scanned) but not handed over will be auto-rejected/canceled by noon once the ESD is breached.

5. Shipment Handover Timings

  • Shipments packed or scanned before 10 a.m. local time are collected the same business day.

  • Shipments packed or created after 10 a.m. are picked up the next business day.

  • Sellers are advised to start processing items 24 hours before the end of their PT.

 


That’s it!

 

Got questions?

Contact us at seller@noon.com 




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