How can I fix listing errors in promotions?
When you list products in promotions and submit them for review, noon will either approve your submission or reject it. You'll find the rejection reason next to each product. Simply update your product according to the rejection reason and resubmit it for approval.
This article explains the listing rejection reasons, how to fix errors, and how to resubmit your product for approval.
Why did my products fail the content quality check?
| Rejection Reasons | Definition | How to fix the issue |
| Deal does not exists | The deal is not live | Select a deal that is live |
| Deal is not valid for the partner | The Partner is not eligible for the deal | Select a deal that you're eligible for in terms of business model and product category. |
| Deal inactive | The deal isn't active during a specific period of time | Select another deal that is available at this time or in the near future. |
| Family not valid for deal | The added products don't fall under the eligible category for this specific deal | Ensure adding products that fall under the eligible categories in that specific promotion |
| Not in NSKU price range | noon hasn't set a price range for this particular product | Send a request to your account manager or to seller support |
| Not in PSKU price range | The seller hasn't updated the price range of this particular product | you need to download the Partner SKU price range template from Seller Lab and add your products' minimum and maximum price range. |
| Deal price greater than current price | The discounted price is higher than the marketplace price | The discounted price should be less than the marketplace price and within the min and max price range |
| PSKU is not live | Item is not live | The seller can identify the reason why the item isn't live from the Health tab of the product in Catalog or the not live items export |
| PSKU does not exists | PSKU might have been deleted | Seller should create new PSKU |
| PSKU already enrolled | Deal is already active for this product | No action required, this item has been added to the promotion more than once |
How can I resubmit a product that has been rejected?
In the main page you will be able to see the status of each item, you can click resubmit and start updating your product details according to the rejection reason.
- Click Resubmit
- Edit then click resubmit
Got more questions?
Contact us at seller@noon.com
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