Getting Help and Support

Getting Help and Support

If you have any questions or need assistance, our seller support team is here to help. You can also find answers by participating in our Training Sessions.


In this article, we will explore various methods for obtaining support:

1-     Raise a Ticket through Seller Lab

A quick and easy tool is now available to address your concerns by allowing you to raise a ticket with our seller support team through the Seller Lab.

Click on the below link to raise a ticket and get your question answered: https://noon-store.noon.partners/en/support-center

For additional guidance on how to raise a ticket, please check the video below:


2-     Seller Support Contact Information

You can also contact our seller support team via phone or email based on your location:

 

3-    How to book a training with Seller Lab

Enhance your business performance on Noon by booking virtual training sessions through Seller Lab. These sessions will help deepen your understanding of various business topics. Choose the topic you need help with and schedule a session at your convenience using the links below:

Here Are the Steps to Book your Training Session in Seller Lab

1- Log in to the Seller Lab account 

2- Click on Support & Disputes in the Main Menu

3- Click on Seller Training so you can find all the Training sessions that you can book

4- After you choose the session you need , click on Book English Session, then fill the form and click on Book .

 

Check below video for more guidance on how to book a training session:

 



Training FAQs

Q. I’ve booked a session but can’t join. What should I do?

A.                  Please make sure that you have joined the correct session. Also make sure the zoom audio is connected to the Wi-Fi or mobile data.

Q. I joined my session, but the trainer was not available. What should I do next?

A.                  Please try to rejoin the session as sometime joining the session would face some connection issues.

Q.  How can I reschedule my booked session?

A.                  You can book the session again from the seller training page on the seller lab

Q. How can I provide feedback after the session?

A.                  You will get an email after the session and you can fill the feedback form attached to the learning guide.

Q. In which languages are the training sessions available?

A.                  The sessions are available in English and Arabic.

Q. Are all topics covered in the training sessions, or can I choose sessions for specific domains or topics?

A.                  All the topics are covered in the sessions. We also have a question and answer round at the end of the session where you can clarify your doubts.




That's it 

 

Got more questions? 

Contact us at seller@noon.com



 


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