How to setup your Automated Return Preference?

How to setup your Automated Return Preference?

Managing your inventory efficiently and avoiding unnecessary storage fees is critical. Noon’s Automated Returns feature allows you to automate the retrieval of saleable and non-saleable items stored in fulfillment centers. This guide explains how to access and configure this feature, as well as additional actions you can take on the Automated Returns Dashboard.

Currently, this feature is only active for expired inventory.

Notes

Note: 

1. Your stock retrieval will be based on the preferences you have saved by the

25th of the month.

2. Any expired inventory stored in the noon warehouse for more than 30 days  will

be disposed of by noon and will not be liable for any payments or disputes.

3. Your automated returns for grocery warehouse will be processed every Monday.

4. Any expired inventory store for 2 consecutive Mondays in the noon warehouse

will be disposed, and noon will not be liable for any payments or disputes.

How to access the Automated Returns in Seller Lab

  1. Go to Fulfilled by Noon, then select Returns.
  2. Click on Automated Returns in the top left corner of the screen.
  3. You will be redirected to a page where you can configure your preferences for automated returns for Sort, Non-Sort, and Bulky warehouses.

How to set up your preference for Automated Returns

For UAE and EGY

  • Select your Return Preferences based on the warehouse type.

 For KSA

  • The preference setup includes a city-level filter. You can select preferences for each city, depending on the warehouse type.

Info
Important Notes:

  1. For Sort Warehouses: Choose between:
    • Delivery: Items will be shipped to your address.
    • Dispose: Items will be liquidated by Noon.
  2. For Non-Sort and Bulky Warehouses: Choose between:
    • Pickup: Collect the items from a designated location.
    • Dispose: Items will be liquidated by Noon.

Automating Returns for Warehouse Types

1. Sort Warehouse

  1. Select your Return Preference as either Delivery or Dispose.
    • Delivery:
      • Click on Choose Delivery Address.
      • Select the desired delivery location and click Save to update.
    • Dispose:
      • Verify the disposal request by entering an OTP sent to your registered phone number.
      • Click Confirm to finalize the preference.
      • The set-up for the Dispose option remains the same for all the warehouse types.
  2. Once the setup is complete, the system will automatically handle expired inventory based on your preferences.

 Delivery:

 Dispose:

2. Non-Sort Warehouse

  1. Select your Return Preference as either Pickup or Dispose.
    • Pickup:
      • Choose a pre-approved pickup location and click Save to confirm.
  2. Proceed with selecting SKUs and quantities for retrieval based on your settings.

3. Bulky Warehouse

  1. Select your Return Preference as either Pickup or Dispose.
    • Pickup:
      • Click on Choose Contact.
      • Select a verified contact from the list provided.
      • Click Save to finalize your preference.

Note: For bulky warehouses, only contact details are required. The selected contact will receive updates regarding the collection status and location.

Once you setup the preferences for all the warehouses, you will notice a completion checkmark on the right-side of the screen. This confirms that you have successfully set up your Automated Return preferences.

What Other Actions Can You Take on the Automated Returns Dashboard?

The Automated Returns Dashboard also allows you to:
1. Changing the preferred address

You can easily change the address set as a preference for Automated Returns across various warehouse types by following these steps.

- In the Automated Returns Dashboard you will find a hyperlink associated to each warehouse type called Change Address. Click on this button. 

- This will open up a pop-up with a list of addresses you can choose from to set as your preferred address for retrieval. You will notice the existing preferred location will have a tag Auto-RTV, which indicates the currently used location. You can select the new address to which you want to change your preference and click on Save.

2. Add new delivery address

If no address is added, follow these steps:

  1. Select Delivery as your return preference.
  2. Click Choose Delivery Address, then click Create an Address.
  3. In the next step, you will see the Address Type as Delivery and the City as All. Click on Set up address which will open a pop-up to select and confirm the pin location and update the location details. Then click on Add User button.
  4. Click Add User to link the address to a user.
  5. Review and confirm the new address.

3. Viewing the change log

You can get a detailed view of all adjustments made to the preference for each warehouse type.
This includes details such as the timestamp of changes, the user's email ID who made the changes, and specifics of the changes implemented.

- In the Automated Returns Dashboard just click on the Action button and the click on View Change Log.

-This will open a view displaying all the details about the changes made to the specific warehouse preferences in a timely manner.

4. Disabling the preference

  • To disable preferences if you prefer not to have the system automatically initiate retrieval requests.
     for specific warehouses:
    1. Click on the Action button and select Disable Preference.
    2. Confirm the action in the pop-up.

Note: You cannot disable Automated Returns for expired or aging non-saleable inventory stored in Noon warehouses.




That’s it!

 

Got questions?

Reach out to seller@noon.com


 

 


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