Noon Grocery Fees in UAE

Noon Grocery Fees in UAE

This noon Grocery service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties.

Starting July 1st, 2023 the following fees will apply to all your items stored in noon grocery warehouses - DXBG02/DXBG03.

Note: All fees are exclusive of VAT, and will be charged per unit. 

I. Default Fees

Default fees are automatically charged to sellers for every sale on noon and noon grocery

All-inclusive referral fees

A fee that applies to each unit that is shipped to a customer. All-inclusive referral fee based on the selling price (inclusive of applicable VAT) and the product category as detailed in the below table.
Referral fees
Product FamilyProduct Type

Referral fees Percentage of Sale Price 

Electronics 
Audio & Video 40%
Home Appliances 40%
Home & Kitchen 
Kitchen & Dining 40%
Bedding & Bath 40%
Home Decor 40%
Furniture 40%
Gardening 40%
Home Improvements 40%
Health & Beauty 
Health & Nutrition
Sports Nutrition
15%
Edibles apart from sports nutrition
22%
Color Cosmetics 

40%

Fragrances 40%
Hair & Personal Care 40%
Toys, Kids & Baby
Toys 40%
Baby Products 40%
Groceries
Food & beverages 40%
Cleaning & hygiene 40%
Pet Food & Accessories 40%
Sports & Outdoor 
Sports Gear, Fitness Equipment 

40%

Other Categories 
Stationary & Office Supplies 40%
Printer & Printer Accessories 40%
Other Categories 40%

 

The Grocery warehouses are temperature-controlled warehouses and the inventory health is critical metric for a great customer experience, hence, we encourage sellers to sign a commercial agreement with the noon team, so that we could deliver our customers with the best quality product.
Details of all products which can be stored in noon grocery warehouses can be found here

II. Circumstantial Fees

Circumstantial fees are fees that apply, or are reversed in a variety of irregular scenarios that may take place while selling your products on noon. They are deducted at the end, or at the beginning of the month whenever applicable. You can find these fees in your payments page in Seller Lab, in the Statements tab.

 

1. Warranty Fees (WNTY)

A charge for warranty claims made by the customers which the seller couldn't fulfill as per the local law and noon's policies

 

2. Miscellaneous Fees (MISC)

An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customer, or/ and are against the local laws and noon policies , such as counterfeit penalties.

 

3. Retention Penalty fees (RETP)

The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers in case they experience any grievances due to non-adherence to local laws and our policies. These grievances can be caused by items that have missing parts/accessories, or are fake, damaged, defective, used, expired, or not matching the product listed on the website or have some pricing errors.




That’s it!

 

Got more questions? 

Contact us at seller@noon.com



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