Orders Level Fees gives an understanding of the Profit and Loss you have made on an order by specifying the Net Proceeds and Fees from that particular order. It's another representation of the information available on your weekly Statement Detail Report.

How can I access the Order Level Fees?

You can access the Order Level Fees in the section under the Payments and Fee tab on Seller Lab.  

 

How does the Order Level Fees summary page help me?

You'll find detailed fee related information for each order inclusive of the following key details:

1. Order Number: the unique identifier of the order
2. Ordered Date: the date of the order
3. Marketplace: the MP on which the order was placed
4. Total: the net proceeds/costs from the order

Understanding and navigating the Order Fee Level summary page

1. Clicking on the Order Number takes you to the Order Details page of the particular Order.
2. Orders are serialized by Ordered Date with the latest one showing up on top.
3. The total shows up as red if the order made a loss and green otherwise.
4. There is a date selector on the top right which allows you to filter for particular dates.
5. There is a search bar on the top left which allows you to search for a particular order placed during the selected time period. The search bar only works when you search for the entire order number. Partial searches will give no result.
6. This page is not real time and refreshes every time a statement is generated. In between statements, this page will remain the same.
7. The page shows orders from all marketplaces including noon.com, noon minutes, grocery and Sivvi.

Understanding the Order Details page

The order details page provides a detailed summary related to each order, its revenue, and fees as follows:

1. Ordered Date: the date of the order
2. Total Amount: the net proceeds from the entire order
3. Item Number: the unique identifier of the item
4. AWB Number: the package number of the item
5. SKU: the stock keeping unit of the item sold
6. Net Proceeds: the net proceeds for a particular item
7. Fees: the fee charged on an item level
   
   • Referral Fees
   • Markup Fees
   • Promos
   • FBN Outbound Fee
   • Shipping Fee
8. Other Amounts: the fee charged on an order level
9. Subtotal: the net of all proceeds and costs of a particular item
10. Relevant Statement:
    
    • Statement Date: the date of the statement where the transaction was recorded.
    • Statement Number: the number of the statement where the transaction was recorded.

Navigating the Orders Details page

1. Order with one item will show one row and orders with multiple items will show multiple rows.
2. The Direct Ship fee of the order will show blank item number, SKU and all item level fees. Only the Other Amount column will be populated along with the AWB number.
3. Clicking on the arrow icon on the top left (next to Order Details) will navigate back to the Orders Page.
4. Clicking on the Orders button on the top right will navigate back to the Orders Page.

Frequently Asked Questions

1. Is the page real time?

This page gets refreshed every time a statement is generated. You can expect to see this page updating once every week on Wednesdays.

2. Does the Order Level Fee page display orders from all marketplaces?

Yes, this page shows data from all MPs including noon.com, Grocery, Sivvi and Noon Instant.

3. What is the difference between Orders Level Fee and Sales page?

The Sales page allows the you to see the details of the order on an item level. In this case order level charges such as directship fee get missed. The Orders Level Fee section aims to fill that gap by summarizing all item-level and order-level fee in one place.

4. I got a lot of orders from the same SKU how do I know it is a genuine order?

 

Got more questions? 

Contact us at seller@noon.com