This
comprehensive guide outlines Noon’s packing guidelines for DirectShipping,
ensuring the safe transit and delivery of products to customers. Adhering to
these guidelines is vital for maintaining Noon's commitment to quality and
customer satisfaction.
General
Packaging Guidelines and examples
Use
only Noon-provided or printed QR codes on each package. Avoid using
multiple QR codes to prevent confusion.
Ensure
the correctness of the item's brand, color, and model.
·All items in Noon packages must be securely sealed.
·Items not fitting in Noon packages should be shrink-wrapped
or bubble-wrapped with the QR code on the wrapping.
·Use 'fragile' or 'liquid' stickers when applicable.
·Bulk items must be shrink-wrapped.
·Multiple items for a single order can be packed together if
within the size and weight limits; otherwise, they must be shipped separately.
For
shipments exceeding size or weight limits (130cm x 50cm x 50cm or 30kg),
logistics won’t accept them, and a cancellation fee may apply (click here for more details).
Some examples:
Scenario
Dimensions
Shipped together in one shipment
(exceeding the bulky dimension of weight threshold)
Shipped in different shipment (not
exceeding the bulky dimension of weight threshold)
Customer ordered 4 dumbbells all under
one order
Dimension: Within the bulky limit i.e.,
130*50*50 cm.
Weight: Each dumb bell weighing 10 Kgs
Not accepted by logistics since the
weight exceeds the threshold.
Accepted by logistics
Customer ordered 2 microwaves in one
order.
Dimensions: 70*32*13 (cm) each
Weight : Within 30 Kgs
Not accepted by logistics since the
weight exceeds the threshold.
Accepted by logistics
Packing High-Value
Items
·Sellers must video record the packing of high-value items,
capturing the product, its serial number or IMEI, and product specifications.
·The recorded video should be retained for three months for
dispute resolution.
Category-Specific
Packaging Guidelines
Note: Dive into this Essential packing guide, to pack your items in the best way
Category
Example
Packing Material
Recommended Guideline
Fragile
Dinner Sets, Camera Lens, Mirrors, Glass
items, Porcelain
- Q Series Pouch
- Shrink Wrap
- Fragile Sticker
- Bubble wrap for unboxed items
- Use bubble wrap Q series packaging
wherever possible
-Bubble wrap to be used in case item
does not fit Q series pouches
- Primary packaging of dinner sets
should be able to hold weight of items & must be tight fit (restricting
any internal movement)
- Fragile Sticker to be pasted on the
package
Liquid
Cosmetics, Creams, Lotions, Shampoo,
Home Cleaning Liquids and Detergents.
- Tape
- P series or Q series Pouch
-Liquid Sticker
- The lid or opening of the item must be
taped with a transparent tape, to prevent any leakages in-transit
- In case of heavier liquid items (like
home cleaning liquid) a Q series pouch will be preferred
- Multiple liquid items must be packed
separately in plain pouches or polybag before adding into shipment
- Liquid sticker must be pasted on the
package.
Consumer Electronics
Mobile Phones, Mobile Phone Accessories,
smartwatch, Camera
- Q series Pouch - P series Pouch
- E series box.
- Marketplace tape.
- All mobile phones and smart watches
must be packed in Q series Pouch or E-series box and sealed with noon
marketplace tape on it.
- All accessories can go in P series
pouches
- In case the item does not fit in the
provided packages, the item must be shrink wrapped
Fashion
Apparels, Shoes, Watches
- P series Pouch
- P series pouch is preferred for all
fashion items
Bulky
Cycles, Sports and Fitness Equipment,
Furniture, Kitchen Appliance and Home Improvement Appliances, Kids Toys
- Shrink Wrap
- Market place tape
- All items must be shrink wrapped and
sealed with noon marketplace tape. - In case of mirrors or delicate furniture, fragile sticker must be pasted on
the item.
Application of QR code sticker.
The packing pouches for your order will eventually have the QR Label pre-printed on the packing material. We recommend you not to apply a secondary QR code on the shipment as each shipment should have only one QR code.
However, incase the QR code printed on the packing material is un-scannable or doesn't work you need to apply a QR code sticker on top
of the pre-printer QR label on packing pouches. Please refer to the images to understand how to apply or use the QR code.
Return Items Accountability and Dispute Resolution for Non
delivered items
All packages
in any condition must be scanned by the seller using the DirectShip app. Any
unscanned package will not be eligible for reimbursement or dispute.
Scenario
Next
Step
Next
Scenario
Attribute
Seller
Impact
Outer packaging damaged
Mark the package as damaged while
receiving return.
Inside item is intact
Noon
Seller will not be reimbursed if
outer-packaging is damaged
Inside item is damaged or in
non-sellable condition and image of the item is shared
Noon/Seller
- If packaging is done as per
guidelines, seller will be reimbursed 100% of the item value.- If packaging
is not done as per guidelines, seller will not be reimbursed.
Empty box received
Raise a dispute on Seller Lab
Outer packaging is tampered
Noon
Seller will be reimbursed 100% of the
item value.
Item lost by noon
Item will be marked as lost in seller
lab and reimbursement will be triggered automatically.
None
Noon
Seller will be reimbursed 100% of the
item value
Incorrect item received
Take photographs of outer packaging
along with the pre-generated QR code sticker pasted on the package
Outer packaging is present with the
original pre-generated QR code sticker.
Seller
Seller will not be reimbursed, and it
will be deemed that the seller packed the wrong item
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