Packing Guidelines for DirectShip

Packing Guidelines for DirectShip

This comprehensive guide outlines Noon’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Noon's commitment to quality and customer satisfaction.

 

 General Packaging Guidelines and examples

  • Use only Noon-provided or printed QR codes on each package. Avoid using multiple QR codes to prevent confusion.
  • Ensure the correctness of the item's brand, color, and model.
  • All items in Noon packages must be securely sealed.
  • For items that fit within noon packaging, please use noon packaging materials. For items that do not fit, ensure they are properly shrink-wrapped or bubble-wrapped, and use noon-branded tape along with the QR code on the wrapping.
  • Use 'fragile' or 'liquid' stickers when applicable.
  • Bulk items also must be shrink-wrapped properly, and noon brand tape should be used along with the QR code on the wrapping.
  • Multiple items for a single order can be packed together if within the size and weight limits; otherwise, they must be shipped separately.
  • For shipments exceeding size or weight limits (130cm x 50cm x 50cm or 30kg), logistics won’t accept them, and a cancellation fee may apply (click here for more details).
Note: Packing materials should be properly used according to the Packing Guidelines and only for operational purposes related to noon Directship order fulfillment. Please follow proper waste management if any materials are damaged or require disposal. Misuse of packing materials may lead to corrective actions being taken against your store.

Some examples:

Scenario

Dimensions

Shipped together in one shipment (exceeding the bulky dimension of weight threshold)

Shipped in different shipment (not exceeding the bulky dimension of weight threshold)

Customer ordered 4 dumbbells all under one order

Dimension: Within the bulky limit i.e., 130*50*50 cm.

Weight: Each dumb bell weighing 10 Kgs

Not accepted by logistics since the weight exceeds the threshold.

Accepted by logistics

Customer ordered 2 microwaves in one order.

Dimensions: 70*32*13 (cm) each

Weight : Within 30 Kgs

Not accepted by logistics since the weight exceeds the threshold.

Accepted by logistics

Packing High-Value Items

·         Sellers must video record the packing of high-value items, capturing the product, its serial number or IMEI, and product specifications.

·         The recorded video should be retained for three months for dispute resolution.

Category-Specific Packaging Guidelines

Notes
Note: Dive into this Essential packing guide, to pack your items in the best way

Category

Example

Packing Material

Recommended Guideline

Fragile

Dinner Sets, Camera Lens, Mirrors, Glass items, Porcelain

- Q Series Pouch

- Shrink Wrap

- Fragile Sticker

- Bubble wrap for unboxed items

- Use bubble wrap Q series packaging wherever possible

-Bubble wrap to be used in case item does not fit Q series pouches

- Primary packaging of dinner sets should be able to hold weight of items & must be tight fit (restricting any internal movement)

- Fragile Sticker to be pasted on the package

Liquid

Cosmetics, Creams, Lotions, Shampoo, Home Cleaning Liquids and Detergents.

- Tape

- P series or Q series Pouch

-Liquid Sticker

- The lid or opening of the item must be taped with a transparent tape, to prevent any leakages in-transit

- In case of heavier liquid items (like home cleaning liquid) a Q series pouch will be preferred

- Multiple liquid items must be packed separately in plain pouches or polybag before adding into shipment

- Liquid sticker must be pasted on the package.

Consumer Electronics

Mobile Phones, Mobile Phone Accessories, smartwatch, Camera

- Q series Pouch
- P series Pouch

- E series box.

- Marketplace tape.

- All mobile phones and smart watches must be packed in Q series Pouch or E-series box and sealed with noon marketplace tape on it.

-For high-value items like phones and tablets, ensure they are securely packed with shrink wrap or bubble wrap before placing them in a noon box or yellow pouch.


- All accessories can go in P series pouches

- In case the item does not fit in the provided packages, the item must be shrink wrapped.

Note: The above point does not apply to mobile phones, tablets, or similar items that fit in noon pouches.

Fashion

Apparels, Shoes, Watches

- P series Pouch

- P series pouch is preferred for all fashion items

Bulky

Cycles, Sports and Fitness Equipment, Furniture, Kitchen Appliance and Home Improvement Appliances, Kids Toys

- Shrink Wrap

- Market place tape

- All items must be shrink wrapped and sealed with noon marketplace tape.
- In case of mirrors or delicate furniture, fragile sticker must be pasted on the item.

Jewelry 

Rings, necklaces, bracelets, gold bars, etc. 


-E series box

-Marketplace tape or;

-P series or Q series Pouch

For Directship (DS): Items must be packed in a noon pouch or box in addition to their original packaging. Using a box is highly recommended for better protection.


Note:

Direct Delivery (DD): Sellers are responsible for delivery and may choose any packaging method, as long as the items are securely and properly packed.

Notes

My item broke after I packed it. What should I do?

A: If you have another unit of the same SKU, you can repack it. The pending orders will show the shipment as generated, allowing you to reprint the QR code and attach it to the new package.

If you don’t have a replacement unit, mark the item as lost. Please note that a cancellation fee will apply.

Application of QR code sticker

The packing pouches for your order will eventually have the QR Label pre-printed on the packing material. We recommend you not to apply a secondary QR code on the shipment as each shipment should have only one QR code. 

However, incase the QR code printed on the packing material is un-scannable or doesn't work you need to apply a QR code sticker on top
of the pre-printer QR label on packing pouches. Please refer to the images to understand how to apply or use the QR code.
   
   

Return Items Accountability and Dispute Resolution for Non delivered items

All packages in any condition must be scanned by the seller using the DirectShip app. Any unscanned package will not be eligible for reimbursement or dispute. 

Scenario

Next Step

Next Scenario

Attribute

Seller Impact

Outer packaging damaged

Mark the package as damaged while receiving return.

Inside item is intact

Noon

Seller will not be reimbursed if outer-packaging is damaged

Inside item is damaged or in non-sellable condition and image of the item is shared

Noon/Seller

- If packaging is done as per guidelines, seller will be reimbursed 100% of the item value.- If packaging is not done as per guidelines, seller will not be reimbursed.

Empty box received

Raise a dispute on Seller Lab

Outer packaging is tampered

Noon

Seller will be reimbursed 100% of the item value.

Item lost by noon

Item will be marked as lost in seller lab and reimbursement will be triggered automatically.

None

Noon

Seller will be reimbursed 100% of the item value

Incorrect item received

Take photographs of outer packaging along with the pre-generated QR code sticker pasted on the package

Outer packaging is present with the original pre-generated QR code sticker.

Seller

Seller will not be reimbursed, and it will be deemed that the seller packed the wrong item

Outer packaging is tampered.

Noon

Seller will be reimbursed 100% of the item value.

Notes

 Note: Sellers must make sure items are in perfect condition since the will not be able to send replacement

Notes

 Note: Do not use any competitor-branded packing materials. Only use noon-branded or generic/unbranded materials, and ensure to seal packages with noon tape.

 

 

That’s it!

 

Got questions?

Contact us at seller@noon.com 

 

 

 



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