This comprehensive guide outlines Noon’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Noon's commitment to quality and customer satisfaction.
Some examples:
· Sellers must video record the packing of high-value items, capturing the product, its serial number or IMEI, and product specifications.
· The recorded video should be retained for three months for dispute resolution.
If you don’t have a replacement unit, mark the item as lost. Please note that a cancellation fee will apply.
All packages in any condition must be scanned by the seller using the DirectShip app. Any unscanned package will not be eligible for reimbursement or dispute.
Note: Sellers must make sure items are in perfect condition since the will not be able to send replacement
Note: Do not use any competitor-branded packing materials. Only use noon-branded or generic/unbranded materials, and ensure to seal packages with noon tape.
That’s it!
Got questions?
Contact us at seller@noon.com