Partial RTV Handover in noon Hubs

Partial RTV Handover in noon Hubs

At noon, we value our partners’ feedback and find ways to incorporate it in our strategy to create a seamless selling experience. With this in mind, we’ve created a new tactic as part of the Return to Vendor (RTV) pick-up process to allow proper resolution of RTV shipments that sellers aren’t able to collect during their visit to our hubs.
  1. Who does this new process apply to?

This update is only applicable to sellers that are on RTV shipments pick-up mode.
  1. What’s the RTV process update?

When you visit the noon hubs to collect your RTV shipment(s) after receiving a notification from noon that your shipment(s) is ready for pick-up; you may face instances where the handover may happen partially or not at all due to the following reasons:
  • Your RTV isn’t available for handover
  • You or your representative couldn’t present complete identification details, or 
  • You’ve been prevented by security from taking the RTV shipment

In these scenarios, you’ll just need to follow the below steps to smoothly retrieve your RTV shipment(s):

Step 1: at the moment of collection in the noon hub, a noon employee will provide you with a filled copy of this document that states the reason for partial or non-handover of your RTV shipment(s). Keep this document as you’ll need it to raise your concern to noon before the RTV confiscation date.

Step 2: notify us by filling out this form  UAE, Egypt, KSA, select “RTV not handed over at FC”, and attach the document provided to you by the noon employee at the time of collection. You can also find the form in the “RTV Shipment Readiness” email that you receive when your RTV is ready for collection. 


That’s it!


Got more questions? 

Contact us at

    • Related Articles

    • How can I track my RTV shipments and notifications?

      Tracking your Return to Vendor (RTV) shipments is of utmost importance. Accurate and frequent RTV tracking enables you to monitor your inventory movement, tally your data, and take action in terms of notifying noon of missing returns, accepting your ...
    • Saleable Recommended RTV Report

      noon enforces a Long Term Storage Fee on inventory stored in our FBN warehouse in UAE or KSA for over 12 months or inventory stored in our FBN warehouse in Egypt for over 6 months. To prevent these charges, timely retrieval of ageing stock before the ...
    • Return to Vendor (RTV) Report

      When transferring your stock to noon warehouse, it remains yours and can be retrieved at any time, subject to retrieval fees. To provide you with a comprehensive view of the stock requested for retrieval, we have reports available - the RTV Request ...
    • Non- Saleable Recommended RTV Report

      The non-saleable inventory that is stored in noon fulfillment centers for over one (1) month will be subject to the Non-Saleable Item Storage fee. To avoid these fees and retrieve your items, you can use the Non-Saleable Recommended RTV report, which ...
    • How to receive RTV shipments using the Supply Chain External app

      The Supply Chain External app is a mobile app that you can use to process orders and to receive your RTV shipments when delivered by noon's logistics team. The app is currently available for Android phones, and will soon be released for IOS. Click ...