Payments Processing Policy

Payments Processing Policy

Noon Statements

Noon generates statements every Wednesday, which include:

  • Orders delivered during the statement period.
  • New customer returns received during the Statement Period that were paid in an earlier statement.
  • Noon marketplace fees as per the agreement
  • Noon compensation for Damages & Returns penalty

Statement Period

The statement period refers to the time interval between the most recent statement and the current statement.

Accessing Statements

You can access your statements via Seller Lab under the ‘Statements ’ tab in the Payment and Fees section.

  • Each statement has a unique reference number reflecting its issuance date.

Payments To Sellers

Noon processes payments weekly for sellers who meet the following conditions:

Payment Conditions

  1. Positive Weekly Statement:
    • Your sales revenue (after returns) must exceed the fees due.
  2. Minimum Payment Threshold:
    • UAE & KSA: AED/SAR 1,000 minimum for weekly payments.
    • Egypt: EGP 50 minimum for weekly payments.
    • Payments below the threshold:
      • AED/SAR 50 - 1,000: Processed once a month.
      • AED/SAR/EGP 50 or less: Held until the threshold is met.
  3. Valid Legal Entity & Bank Account: To ensure your payments are processed smoothly and without any delay, please ensure the following:
    • Your Legal Entity (LE) is approved and correctly linked to your noon store.
    • All business documents (such as your Commercial Registration, Trade License, etc.) are valid and not expired.
    • Your Terms & Conditions are reviewed and accepted.
    • Your bank account details are accurate and up to date. 

Payment Processing Timelines

  • UAE and KSA:
    • Payment for Wednesday’s statement is processed on the following Thursday. Refer to an illustration on Payment Timelines below.
  • Egypt:
    • Payment for Wednesday’s statement is processed on the following Tuesday. Refer to an illustration on Payment Timelines below.
  • Processing Time:
    • Domestic transactions: 1–2 business days upon initiation of a transfer before funds are credited to your bank account.
    • International transactions: 3–5 business days upon initiation of a transfer before funds are credited to your bank account..

Each payment transaction has a unique Bank Transaction ID, which you can use to track your payment with your bank if needed.

Notes

Note: Claims or disputes regarding the weekly statements should be raised

within 15 days of the statement generation date. Claims or disputes raised

after that will not be considered.

Refer to the Negative Account Balance Recovery policy for treatment where Seller owes money to noon.

Illustration on Payment Timelines - UAE & KSA

Illustration on Payment Timelines - Egypt


 

 



That's It!

Got any questions?

Drop us an email on seller@noon.com


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