Payments Processing Policy

Payments Processing Policy

Noon Statements

  • Noon generates statements every Wednesday, which include the following:
    • Orders delivered during the statement period.
    • New customer returns received during the Statement Period that were paid in an earlier statement.
    • Noon marketplace fees as per the agreement
    • Noon compensation for Damages & Returns penalty
  • The statement period refers to the time interval between the most recent statement and the current statement.
  • The statements are accessible on Seller Lab, in the ‘Statements’ tab.  
  • Each statement has its reference number that reflects the date of its issuance.

Payments To Sellers

  • Seller will receive their payments every week as long as a Seller has:
    • A positive weekly statement (i.e. the money from sales net of returns is higher than fees due to us)
    • If the value of your weekly statement is greater than or equal to AED/SAR 1000 & EGP 50
    • A valid bank account registered with noon
  • Payments of less than AED / SAR 1,000 but more than AED / SAR 50 are processed fortnightly.
  • Payments of less than AED / SAR 50 and EGP 50 will be kept on hold until the above minimum thresholds are reached.
  • The payment for the statement generated on Wednesday is processed by noon on the following Thursday for UAE and KSA, while for Egypt, the same is processed on the following Tuesday. Refer to an illustration on Payment Timelines below.
  • Generally, there is a processing time of 1 to 2 business days upon initiation of a transfer before funds are credited to your bank account for domestic transactions, while international transactions may take 3 to 5 business days.
  • Each payment transaction has a bank transaction ID which you can use to follow up on your payment with your bank, whenever needed.
Note: Claims or disputes regarding the weekly statements should be raised
within 15 days of the statement generation date. Claims or disputes raised
after that will not be considered.

Refer to the Negative Account Balance Recovery policy for treatment where Seller owes money to noon.

 

Illustration on Payment Timelines - UAE & KSA

Illustration on Payment Timelines - Egypt

 

 

That's It!

Got any questions?

Drop us an email on seller@noon.com


    • Related Articles

    • Finance & Payments Comprehensive Overview

      Welcome to your comprehensive guide on managing financials, sales, and operations on Noon. From understanding how you'll get paid to navigating Noon's fee structures and ensuring VAT compliance, this article compiles essential resources for ...
    • Inventory Confiscation Policy

      Noon may confiscate the Seller’s inventory where they fail to abide by some of its policies. Once confiscated, ownership of such inventory will be transferred to noon or the Lending partner, depending upon the underlying scenario. Few scenarios which ...
    • Product Listing Policy

      SKU Content Policy We have two types of processes to list your products: 1. Noon SKU (NSKU): This is applicable for all noon-controlled branded products where the content is created by you and managed and modified by noon. You can’t modify or delete ...
    • Inventory Removal Policy

      What Is Inventory Removal? Inventory removal refers to the process of removing a seller's saleable and non-saleable inventory stored in noon’s warehouses. Types Of Inventory: At noon, we have 2 different types of types of inventory. The following ...
    • Program Policies

      This page provides an overview of our comprehensive 'Program Policies,' which are designed to ensure a seamless and transparent experience for all our sellers across the KSA, UAE, and Egypt. These policies govern various aspects of selling on our ...