Quality Control Guidelines for DirectShipping

Quality Control Guidelines for DirectShipping

Following the quality control guidelines are essential for ensuring customer satisfaction in DirectShipping. This guide clearly outlines the standards and requirements that our sellers must follow to guarantee the delivery of authentic, high-quality products in perfect condition.

Quality Assurance Requirements

Sellers are required to adhere strictly to Noon's quality assurance criteria throughout the packing and preparation phase to uphold the highest standards: These include:
  • Ensure the product matches the listed brand, model, color, size, and barcode.

  • Maintain intact and sealed external packaging.

  • Submit a photo of the item in its original packaging via the DirectShip app.

  • Avoid deviations such as poor condition, inauthenticity, or incorrect product matching to prevent quality assurance failure.

Common Mistakes in Product Preparation

Several common errors can occur during product preparation, leading to quality assurance failures. These include:

•  Wrong Brand/Content: Products must match exactly what the customer ordered; substitutions or replacements are unacceptable. If out of stock, the seller should either cancel the order or notify seller support.

•   Wrong Model: It's critical to avoid packing an incorrect model, as variations in configuration, size, or other properties lead to mismatches with the customer’s order.

•   Damaged Packing: The condition of the product's packaging is paramount. Any form of damage, such as tears, dents, or dirt, is unacceptable.

   Damaged Seal: The integrity of a product’s seal is essential. A broken seal suggests prior use or opening, which is not acceptable.

That’s it!

Got questions?

Contact us at seller@noon.com 

    • Related Articles

    • Product Quality Control Policy

      noon is committed to providing the best shopping experience to our customers, and we expect our sellers to share this commitment. As a seller on our platform, you are responsible for ensuring that the products you sell are genuine and meet the ...
    • Packing Guidelines for DirectShipping

      This comprehensive guide outlines Noon’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Noon's commitment to quality and customer ...
    • FBN Inbound Quality Check Policy

      Your FBN shipments will be subject to a Quality Check (QC) conducted by noon and we have the right to reject a product upon receipt from you under the following circumstances: 1. Product is found to be damaged. 2. Product does not meet our packaging, ...
    • Essential Guidelines For Bulky DirectShip Selling Model

      The Bulky DirectShip selling model is an initiative by Noon to uphold service quality and business integrity. This model, designed for items not requiring direct installation from the seller, sellers should follow specific guidelines to ensure an ...
    • Guidelines For Prohibited Items And Keywords

      This guide provides essential insights into the standards of noon Marketplace, highlighting the key reasons why product listings might be rejected and explaining the prohibited items and categories to ensure compliance with legal and brand standards. ...