Receiving Methods for RTV delivery
How can I accept RTVs’ in delivery mode?
RTVs in deliver mode must be received in either of the 2 ways:
- Signing the Proof Of Delivery (POD) and/or providing SMS OTP when prompted.
- Scanning shipments via Supply Chain app.
Acceptance through Proof of Delivery (POD):
You must acknowledge the receipt of shipments by signing the POD and providing a copy of your Emirates/Iqama/National ID to the delivery agent. An SMS OTP might also be prompted which you should provide to the delivery associate to successfully receive the shipments.
Note: noon will not entertain disputes if discrepancies are not detailed in the POD.
Check sample of an appropriately filled POD
Check sample for an appropriately filled POD for High Value shipments
Via Supply Chain app:
Please click here to know more about how to accept returns via Supply Chain app.
Got more questions?
Contact us at seller@noon.com
Related Articles
How to receive RTV shipments using the Supply Chain External app
The Supply Chain External app and the Seller Lab web platform both offer options for processing orders and receiving your RTV shipments from Noon’s logistics team. You can choose to manage your returns using the mobile app, available for Android ...
Return to Vendor (RTV) Report
When you transfer stock to Noon’s warehouses, it remains your property and can be retrieved at any time, subject to retrieval fees. To provide transparency and clarity, Noon offers two reports in Seller Lab to help you manage and track retrieval ...
FBN - Packing and Delivery Policy
All FBN shipments (Local, Cross Border or Import) should mandatorily follow the below guidelines to avoid QC rejections. These guidelines apply equally for small-sized parcels or a full truck load shipment. Shipment Preparation To ensure smooth ...
Partial RTV Handover in noon Hubs
At noon, we value our partners’ feedback and find ways to incorporate it in our strategy to create a seamless selling experience. With this in mind, we’ve created a new tactic as part of the Return to Vendor (RTV) pick-up process to allow proper ...
How can I track my RTV shipments and notifications?
Tracking your Return to Vendor (RTV) shipments is of utmost importance. Accurate and frequent RTV tracking enables you to monitor your inventory movement, tally your data, and take action in terms of notifying noon of missing returns, accepting your ...