Return to Vendor (RTV) Report
When transferring your stock to noon warehouse, it remains yours and can be retrieved
at any time, subject to retrieval fees. To provide you with a comprehensive view
of the stock requested for retrieval, we have reports available - the RTV Request and RTV Shipment reports in the
Seller Lab.1. RTV Report - Requests
2. RTV Report - Shipments
How to download the RTV report?
You can easily access the RTV reports from the Seller Lab, providing clarity on the stock requested for retrieval. To download these reports, follow these simple steps:
- Click on Navigation menu, then select Reports and choose the Custom Reports tab.
- Then click on Generate Report.
- From the drop-down list, select the report you wish to download. You can download RTV report-Requests or RTV Report- Shipments.
- Select the date range for which you want to download the report and click on Generate Report button.
- The report will be queued in the report section, and you can either view the report on Seller Lab, view report's history, or just proceed to download the file as an excel file.
Tabulated explanation of these reports
The given tables will provide detailed explanations of both of these reports. They give descriptions of the information you will find in each row.
1. RTV Report - Requests
Column | Description |
| return_request_nr | Reference ID for return requests |
| id_partner | Seller ID parter |
| sku | Noon SKU |
| barcode | This can be either pbarcode, RMS barcode, or box barcode |
| requested_qty | Quantity that is requested by the seller |
| shipped_qty | Quantity actually shipped by noon to the seller. |
| cancelled_qty | Quantity of stock canceled by noon |
| reason_for_cancelation | Reason behind the items cancelled. Field will be null if no items are cancelled. |
| return_preference | Return preferences are:
|
| request_type | Type of inventory you are requesting:
|
| return_type | For saleable requests, returns types are:
For non-saleable requests, returns types are:
|
| request_status | These are the statuses:
|
| warehouse | The warehouse from where the stock is requested by the seller. |
| country | Country where warehouse is located |
| request_created_at | Date of request creation |
| request_completed_at | Date of request completion (delivery) |
| shipment_info | This field includes details regarding the 1 or more shipments that had this SKU returned in. The detailed subfields in this field are explained in the table below |
2. RTV Report - Shipments
| Field name | Explanation |
| return_req_nr | Reference ID for return requests. |
| id_partner | Seller's Partner ID |
| warehouse_name | The warehouse from where the items are requested from |
| country | Country of the warehouse |
| barcode | This can be either pbarcode, RMS barcode, or box barcode |
| awb_nr | This is the airway bill number of the shipment |
| return_type | For saleable requests, returns types are:
For non-saleable requests, returns types are:
|
| shipment_status | Statuses of shipment:
|
| high_value | Did the shipment have HRV items? |
| shipped_quantity | Quantity of the SKU shipped in this shipment |
| shipment_created_at | Date of shipment creation |
| shipment_last_status_updated_at | Date of when was the last time the shipment was updated |
| dispute_code | This is the dispute reference number, if you have any disputes |
| dispute_type | Dispute types:
|
| dispute_reason | Reason reported when raising the dispute |
| dispute_status | Dispute Statuses:
|
| dispute_resolution | If there is a dispute created and it’s item-level, resolution will be the resolution grade If there is a dispute created and it’s shipment-level, resolution will be the resolution amount and currency. |
| RTV_nr | Internal RTV Document number. |
That’s it!
Got questions?
Reach out to seller@noon.com
Related Articles
Saleable Recommended RTV Report
noon enforces a Long Term Storage Fee on inventory stored in our FBN warehouse in UAE or KSA for over 12 months or inventory stored in our FBN warehouse in Egypt for over 6 months. To prevent these charges, timely retrieval of ageing stock before the ...Non- Saleable Recommended RTV Report
The non-saleable inventory that is stored in noon fulfillment centers for over one (1) month will be subject to the Non-Saleable Item Storage fee. To avoid these fees and retrieve your items, you can use the Non-Saleable Recommended RTV report, which ...How to receive RTV shipments using the Supply Chain External app
The Supply Chain External app and the Seller Lab web platform both offer options for processing orders and receiving your RTV shipments from Noon’s logistics team. You can choose to manage your returns using the mobile app, available for Android ...Partial RTV Handover in noon Hubs
At noon, we value our partners’ feedback and find ways to incorporate it in our strategy to create a seamless selling experience. With this in mind, we’ve created a new tactic as part of the Return to Vendor (RTV) pick-up process to allow proper ...How can I track my RTV shipments and notifications?
Tracking your Return to Vendor (RTV) shipments is of utmost importance. Accurate and frequent RTV tracking enables you to monitor your inventory movement, tally your data, and take action in terms of notifying noon of missing returns, accepting your ...