Return to Vendor (RTV) Report

Return to Vendor (RTV) Report

When you transfer stock to Noon’s warehouses, it remains your property and can be retrieved at any time, subject to retrieval fees. To provide transparency and clarity, Noon offers two reports in Seller Lab to help you manage and track retrieval requests: RTV Request Reports and RTV Shipment Reports.

This guide explains how to access and download these reports and includes a detailed breakdown of the information provided in each.

How to download the RTV report?

You can easily access the RTV reports from the Seller Lab, providing clarity on the stock requested for retrieval. To download these reports, follow these simple steps:


Click on Navigation menu, then select FBN and choose the FBN Reports.

Click on Generate Report. Under Report Name, select a category and choose Returns.

From the Returns Reports tab, select one of the following:

  • RTV Report - Requests

  • RTV Report - Shipments

Choose a Date Range and then click on Generate Report to complete the process.

Tabulated explanation of these reports

The given tables will provide detailed explanations of both of these reports. They give descriptions of the information you will find in each row.

1. RTV Report - Requests

Column

Description 

return_request_nr

Reference ID for return requests

id_partner

Seller ID parter

sku

Noon SKU

barcode

This can be either pbarcode, RMS barcode, or box barcode 

requested_qty

Quantity that is requested by the seller

shipped_qty

Quantity actually shipped by noon to the seller. 

cancelled_qty

Quantity of stock canceled by noon

reason_for_cancelation

Reason behind the items cancelled. Field will be null if no items are cancelled.

return_preference

Return preferences are:

  • Delivery (for sort)

  • Pickup (for non-sort&bulky)

  • Dispose (for all)

request_type

Type of inventory you are requesting:

  • Saleable

  • Non-saleable

return_type

For saleable requests, returns types are:

  • Saleable

For non-saleable requests, returns types are:

  • Mislabel

  • Non-Delivered Returns

  • Customer Returns

  • ASN Inbound QC failed

request_status

These are the statuses:

  • Pending Approval

  • Cancelled

  • Auto Cancelled

  • Approved

  • Processed

  • Processed (1 or more qty is canceled )

warehouse

The warehouse from where the stock is requested by the seller.

country

Country where warehouse is located

request_created_at

Date of request creation

request_completed_at

Date of request completion (delivery)

shipment_info

This field includes details regarding the 1 or more shipments that had this SKU returned in. The detailed subfields in this field are explained in the table below

2. RTV Report - Shipments

Field name

Explanation

return_req_nr

Reference ID for return requests.

id_partner

Seller's Partner ID

warehouse_name

The warehouse from where the items are requested from

country

Country of the warehouse

barcode

This can be either pbarcode, RMS barcode, or box barcode

awb_nr

This is the airway bill number of the shipment

return_type

For saleable requests, returns types are:

  • Saleable

For non-saleable requests, returns types are:

  • Mislabel

  • Non-Delivered Returns

  • Customer Returns

  • ASN Inbound QC failed

shipment_status

Statuses of shipment:

  • The shipment is delivered

  • The shipment is collected

  • The shipment is lost

  • The shipment is created

  • The shipment with tpl

  • The shipment is received

high_value

Did the shipment have HRV items?

shipped_quantity

Quantity of the SKU shipped in this shipment

shipment_created_at

Date of shipment creation

shipment_last_status_updated_at

Date of when was the last time the shipment was updated

dispute_code

This is the dispute reference number, if you have any disputes

dispute_type

Dispute types:

  • Shipment-level

  • Item-level

dispute_reason

Reason reported when raising the dispute

dispute_status

Dispute Statuses:

  • Opened

  • Pending

  • Resolved

  • Closed

  • Force_updated

  • Accepted

dispute_resolution

If there is a dispute created and it’s item-level, resolution will be the resolution grade


If there is a dispute created and it’s shipment-level, resolution will be the resolution amount and currency.

RTV_nr

Internal RTV Document number.

 

​

That's it 

 

Got more questions? 

Contact us at seller@noon.com



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