Seller Rating reflects your reputation as a seller because it reflects the quality of the shopping experience. Maintaining a high seller rating will reflect your excellent performance and help our customers trust your service and products. Customers are more likely to buy from highly rated sellers, which in return helps boost your sales. The seller rating affects who wins the Buy Box, and your store’s Seller Rating is displayed next to every product you sell.
Once a customer receives their order, they can leave a rating from 1 to 5 stars, depending on how satisfied they are with the experience. Seller Rating is a weighted average of seller ratings by customers. The most recent ratings have the most significant influence on your score. By doing this, we hope to represent the sellers’ current performance on noon to the customers. This approach will allow customers to make more informed buying decisions and provide a fair and transparent rating.
Customers can also submit written feedback related to their shopping experience.
All seller reviews must follow our seller review guidelines. If you notice any reviews breaking these guidelines, please contact us at seller@noon.com, and we’ll get back to you.
1. Noon website
Your seller rating & reviews can be found in two places by customers on the noon website: Product Display Page and Seller Profile.
a. PDP:
Your seller rating & reviews are displayed on the right side of the page on noon, under your store name. It includes:
b Seller Profile:
Your seller rating & reviews are displayed on your Seller Profile on noon webpage. The information on your seller profile includes:
- In Account health and performance, click Reputation management
From Dashboard you will be able to see the summary
From Seller reviews you can see more information and export a report with all the details
Alternatively, you can access the raw data on your seller reviews & ratings and download a report with your customer feedback directly on Seller Lab.
To download the raw data:
You can download your customer reviews report from Seller Lab too.
Select Purchase Reviews, then select the date range of your choice.
Finally, click Generate Report
The report you downloaded will show you the individual reviews for each order according to its item number.
This tool is super useful and can help you grow as a seller based on applying your customers’ feedback.
That’s it!
Got more questions?
Contact us at seller@noon.com