Setting your Contact Preferences

Staying updated with the latest e-commerce news and developments, especially those related to your performance, is key to success. Our user-friendly contact preference options allow you to customize contact details, including email and phone numbers, across different operational domains, ensuring you receive targeted communication specific to your needs.

How To Setup Your Contact Preferences?

In this section, we will guide you through the step-by-step process of setting up your contact preference for different domains.

1- Login to the Seller Lab and the click on Edit Store Details. 

2- In the next page, scroll down and under the Contact Preferences section, click on Add Preferences. 

3- A pop-up will appears, where you can select the Domain for which you want to set-up your preference.

4- Then, select the Contact Type (email or phone number). Sellers can now add up to two phone numbers for each domain, which is accessible by admin users only.

5- Enter the email ID or phone number you wish to add as preference, and select your Preferred Language.

6- Then click on Submit. 

7- You can now join the WhatsApp channel directly from the contact preference page allowing for faster and more effective communication on updates and support. Scan the QR Code or click on the Link shown in seller lab.

Note: 

1. There's a limit to the number of contacts per domain; exceeding this may cause an error.

2. At least one email ID is required per domain, and duplicating emails for the same 

domain is not permitted.

3. Adding or deleting any contact will trigger an email notification 

to the respective email address.

4. Contact preferences are only for receiving domain-specific emails and do not grant 

access to Seller Lab.

- Your preferred contact will be added to the respective domain, and you can choose to Update the details or Delete the contact from the domain. If only one email ID linked to a domain, it is not permitted to delete it. 

Types Of Emails You Will Receive By Domain

Each domain is accompanied by a description outlining the managed activities. You can carefully review this information and then adjust the contact preferences within your organization for that specific domain.

The table below presents the list of all the domains and the email content you would receive, enabling you to designate the appropriate responsible person in the contact preferences.

Domain Name	Email Content
Business	Account and Warehouse status Commercial Registration and VAT-related information Fees and Policy updates Penalties and potential charges
Finance	Weekly payment information  Negative balance notifications or outstanding loans Payment failure and updates about bank details
Catalog	Listing related updates Non-live offers notifications  Gating issues, banned or duplicate listings
Customer Communication	DirectShip Customer returns Product related queries
Warranty	Warranty claims Updates in the warranty process
Pricing, Deals and Promotion	Upcoming deals and promotion campaigns  Price drops and competitiveness
Order Related	New orders updates  Confirmation of FBP orders. Any updates related to Directship/ FBP
noon Ads	noon ads solutions  Performance of advertising campaigns
Seller Support	Queries Complaints Requests
Inventory Related	GRN reports, Aging inventory notifications, Inventory management updates

FAQ

Q. I have a new email ID where I want to receive all future communications from noon. How can I update it?

1. You can update your contact preferences easily through Seller Lab. Just follow these steps:

1. Log in to your Seller Lab account.

2. Click on ‘Edit Store Details’.

3. Under Contact Preference, click the ‘Add Preference’ button.

4. Select the relevant Domain you'd like to update.

5. From the Contact Type dropdown, choose Email.

6. Choose your Preferred Language – English or Arabic.

7. Click the ‘Submit’ button to save the new email.

8. If needed, delete your old email ID to avoid duplicate communications.
   

That’s it!

 

Got more questions?

Contact us at seller@noon.com.

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