What is Supermall and how does it work?

Supermall brings customers with fast delivery, top brands, enhanced shopping experiences, a wide variety of branded products, scheduled returns, fast returns, and many other benefits, Supermall offers the best way to customers to shop a massive range of products directly from premium brands. With delivery in just 45 to 90 minutes.

We automatically forward-deploy / transfer stocks of eligible SKUs to mini warehouses or Supermall stores across the country, allowing customers to shop and receive their orders in only 45 to 90 minutes. Eligible SKUs are those products that we believe are highly demanded and frequently purchased by our customers.

1- How can i Enroll

All partners are enrolled automatically by default. Enrollment does not mean eligibility. Only select partners and select SKUs are eligible to be sold on Supermall, based on multiple factors such as sales, SKU rating, seller rating, customer returns percentage etc., since there is limited space in each Supermall warehouse. For more information you can reach out to your account manager or email us at seller@noon.com.

2- What does enrolling my SKUs on Supermall involve?

Enrolling means that your SKUs will be sold on supermall with no additional fees.

3- Where can I find more information about the terms?

To learn about the terms and conditions, click on Learn More.

4- How do I remove SKUs from Supermall enrollment?

If you no longer wish to sell SKUs on Supermall, you can remove their enrollment. You can do so via the Supermall Listing page or via Catalog Imports > Supermall > Seller SKU Enrollment

Once you remove a SKU from enrollment, the Supermall stock will be removed and transferred back to the primary warehouse that you had initially inbounded the SKU in within 7 working days. . You can enroll the SKU into Supermall again if you wish - it will be added to Supermall depending on space availability, stock availability, and eligibility. 

5- How can I manage the Supermall Stock?

Stock is transferred from the FBN/express warehouse to the Supermall warehouse automatically. You can see which SKUs and the quantities available in the Supermall megastore on the inventory dashboard (Seller Lab > Fulfilled by Noon > Inventory). The warehouse codes that have the format [city_code] MS[number] are the Supermall warehouses. So for example DXBMS01 is our first Dubai Supermall warehouse.

6- How can i edit the price?
Pricing & deals between Supermall and noon.com are common and cannot be changed. 

7- How to manage your Supermall Deals?

Simply upload your deals as usual for noon.com and the same deals will replicate for Supermall as well. 

8- How does the Buybox work on Supermall?

The Buybox for Supermall offers uses the same factors as for Express and market offers, including prices, official brand sellers, ratings, number of ratings, processing time, out-of-stock rate, and return rate.

9- Do Supermall offers have any advantages in the Buybox?

Yes, Supermall offers receive a boost in the Buybox algorithm, providing them with higher visibility compared to Non-Supermall offers.

10- What happens if two offers from the same partner match in all Buybox factors?

If a partner has two offers for the same product the Supermall offer will win the Buybox

11- Is there any special Visibility for Supermall offers on the PDP/PLP?

 The Supermall offers are given special visibility on the PLP pages, regardless of whether it wins the BB or not, however, the flow differs slightly:

12. How will I receive the payment; will this follow the normal process?

It follows the normal process.

13. How are the noon Supermall payments visible on the reports?

The payments appear in the Statement and Invoices section of the Seller Lab. There is no report for payments.

14. How will i be able to identify the Supermall orders and normal FBN (express) orders from the sales report and consolidation report 

We have no way of flagging this difference.

15. Is there any separate invoices for Supermall, or will it show under the noon fees invoices? And what will the codes for the deductions be on customer invoices?

They will show up under the same tab.

16. Do I need to add a separate bank account for the payment, or will we use the same account added to the Legal Entity while store creation?

The same bank account would be used.

17. Am I being charged any fees, like a subscription fee, to be on Supermall?

All standard FBN charges and fees apply. There are no additional fees being charged for sales on Supermall.

That's It!

Got any more questions?

Contact us on seller@noon.com.