Supermall Model Policy Document

Supermall Model Policy Document

Welcome to the Supermall Model, an innovative initiative designed to offer rapid and reliable delivery services in the UAE and KSA. This is an invite-only model at Noon’s discretion. By participating, sellers gain the opportunity to leverage our advanced logistics and distribution network, ensuring their products reach customers faster than ever before.

This document details the participation guidelines for our sellers, ensuring a seamless integration into our Supermall Model for accelerated delivery and exceptional customer service.

1. The Supermall Model

The Supermall Model promises 45–90-minute delivery across the UAE and KSA, this model aims to provide a broader selection of products to customers much faster than ever before. Key selected partners will be invited to participate in this model.

Opt-In Procedure

  • All Sellers are enrolled in the Supermall Model by default.
  • Sellers not wishing to participate in the Supermall Model must email seller@noon.com alternatively sellers can reach out to the respective account manager or delist the skus from the supermall catalog management tool on seller lab · We will strategically relocate the stock we have elected to sell through the Supermall Model to the mini warehouses, closer to customers, through the Supermall transfer system. These mini warehouses also function as Fulfillment by Noon (FBN) warehouses, ensuring standard delivery speeds even when stock is limited.

Opt-Out Procedure

  • Sellers wishing to exit the Supermall Model must email seller@noon.com with a formal request on company letterhead. The termination process has a notice period of 7 business days, during which all stock will be transferred back to the main warehouse.

2. Commission and Fees

All standard FBN fees and charges will apply. All prices and deals set by sellers in Seller Lab will automatically apply to Supermall.

3. Product Authenticity and Warranty Requirements

  • Counterfeit Products: Selling 100% authorized and genuine stock is mandatory. Penalty fee may be charged for breaches of this clause in line with the Terms and Conditions and the Supermall program policies.
  • Product Warranty: All products must include a warranty in accordance with the law of the land.

 

 

 

That’s it!


Got more questions? 

Contact us at seller@noon.com

 


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