Warranty Requirements

Warranty Requirements

Noon’s success is grounded in our commitment to business integrity and in our consistent implementation of high standards in our service. Providing a product warranty is a promise that assures our customers that the product can be fixed in case it has any defects.

Product warranty is also is a legal requirement for certain categories such as electronics and electric appliances in the UAE and KSA, and failing to provide it leads to sanctions imposed by the local authorities.

Warranty Requirements by Country

  • KSA: two (2) years warranty for electronics and electric appliances and machines.
  • UAE: one (1) year warranty for electronics and electric appliances and machines.

Why Warranties are Essential

A warranty reflects a company's goodwill and confidence in their products. Offering a warranty to our customers serves as a reassurance that reduces their doubts about the quality of your products, and builds your reputation as a reliable brand. 

How to Update Product Warranty on Seller Lab

1. In Catalog,

2. Click Partner Catalog 

 

3. Search for your product using the search bar to update its warranty

4. Or select it directly on your catalog page

5. On the product page, click Offer & Content. And Scroll down and In the Warranty field, choose the accurate warranty period that is relevant to your product.

Once done, make sure to click Save Changes so that your warranty updates appear on your product page on the noon platform.

Customer Warranty Claims

Customers will always have the option to return the items back to noon for warranty claims, and the seller is responsible for addressing their claims. 
Warranty claim process:
  • Noon notifies sellers when a customer submits a warranty claim.
  • Noon will deliver the item to the seller for repair and pick it up once repaired.
  • Sellers are required to repair the item within 14 business days.
  • A technical report detailing the repair status must be provided to Noon when handing over the item and via email if requested.

That's it!

Got any more questions?

Contact us on seller@noon.com






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