Warranty Requirements
Noon’s success is grounded in our commitment to business integrity and in our consistent implementation of high standards in our service. Providing a product warranty is a promise that assures our customers that the product can be fixed in case it has any defects.
Product warranty is also is a legal requirement for certain
categories such as electronics and electric appliances in the UAE and KSA, and
failing to provide it leads to sanctions imposed by the local authorities.
Warranty Requirements by Country
- KSA: two (2) years warranty for electronics and electric appliances and machines.
- UAE: one (1) year warranty for electronics and electric appliances and machines.
Why Warranties are Essential
A warranty reflects a company's goodwill and confidence in
their products. Offering a warranty to our customers serves as a reassurance
that reduces their doubts about the quality of your products, and builds your
reputation as a reliable brand.
How to Update Product Warranty on Seller Lab
- Click on Catalog, then select My Catalog.
- Search for the SKU for which you want to update the warranty.
- In the SKU details page, click on the Offers tab.
- Scroll down and then update the warranty information in the Warranty section.
Once done, make sure to click Save Changes so that
your warranty updates appear on your product page on the noon platform.
Customer Warranty Claims
Customers will always have the option to return the items
back to noon for warranty claims, and the seller is responsible for addressing
their claims.
Warranty claim process:
- noon notifies sellers when a customer submits a warranty claim.
- noon will deliver the item to the seller for repair and pick it up once repaired.
- Sellers are required to repair the item within 14 business days.
- A technical report detailing the repair status must be provided to Noon when handing over the item and via email if requested.
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