What Is The Returns Reduction Dashboard

What Is The Returns Reduction Dashboard

The Returns Reduction Dashboard (RRD) is a feature designed to help sellers track and reduce Seller Controllable Returns (SCRs), thereby minimizing profit losses. SCRs are customer returns attributed to potential seller errors based on the customer's stated return reason. The RRD provides valuable insights and actionable tips to prevent such returns and enhance the customer shopping experience.

Overview of the Returns Reduction Dashboard

The RRD is a feature that helps sellers identify and address issues leading to SCRs. By analyzing these returns, sellers can take proactive steps to enhance customer satisfaction and reduce unnecessary losses.

Accessing the Returns Reduction Dashboard

- To access the RRD, click three lines on the top left corner of the screen, select Account Health and Performance then click Returns Reduction


Information Available in Return Reduction Dashboard

The RRD provides comprehensive data on SCRs, including:
  • SCR Rate: Percentage of sales resulting in SCRs.

  • Return Reasons: Specific reasons for customer returns.

  • Total SCRs: Total number of SCRs in the past 90 days.

  • SCR Classification: Categorization of returned products as 'fair', 'poor', or 'very poor' based on SCR rate.

  • Monetary Value: Financial impact of SCRs in local currency.

  • Reduction Suggestions: Tips for reducing SCRs.


Causes of Seller Controllable Returns

The Returns Reduction Dashboard provides a clear breakdown of customers returns that fall under Seller Controllable Returns. Any returns that are due to the below listed reasons will be displayed on the RRD as SCRs:


  • Bad Fulfillment: Quality issues, damages, or missing parts.

  • Wrong Fulfillment: Incorrect items sent.

  • Fake Returns: Counterfeit items or intellectual property infringements.

  • Used / Pre-activated: Previously used or activated items.

  • Empty Box: Packaging without the product.

  • Expired Product: Items with expired shelf life.

Classification Criteria for Seller Controllable Returns

SCRs are classified into

  • Fair: Within acceptable return rates.

  • Poor: High return rates needing monitoring.

  • Very Poor: Excessive return rates requiring immediate action or risking delisting.

-The RRD offers you details about the performance of each SKU with metrics such as its SCR rate, the total number of deliveries, the primary return reason, and its classification as shown in the below image. 

That’s it!


Got questions?

Contact us at seller@noon.com 







    • Related Articles

    • Directship Customer Returns Process

      The Fulfilled by Partner (FBP) Returns Policy is designed to guide sellers through managing customer returns effectively. This policy ensures that each step, from the customer initiating a return to its final resolution, is handled smoothly, aligning ...
    • What is FBN Inventory Dashboard?

      The FBN Inventory Dashboard gives sellers visibility on their saleable and non-saleable FBN (Fulfilled by noon) inventory stored in noon warehouses. This article explains how you can use the FBN Inventory Dashboard to manage and track of your FBN ...
    • Inventory Health Dashboard

      The Inventory Health Dashboard is a new approach to help you solve inventory-related issues with certain recommendation about the pricing and stock update for the SKUs you are selling on noon based on the selling model be it Fulfilled by Noon (FBN) ...
    • Managing your returns/ Managing FBN returns

      noon gives the customers the option to return purchased items. Any order that has been shipped, falls within the returnable categories and is within the 15 days’ limit from the date of delivery, can be filed for return. All customer returned units ...
    • Product Quality Control Policy

      noon is committed to providing the best shopping experience to our customers, and we expect our sellers to share this commitment. As a seller on our platform, you are responsible for ensuring that the products you sell are genuine and meet the ...