Program Policies
Rocket Model Fee in KSA
All existing fees under the noon FBN model will apply for Rocket Model. Details of the same can be found here. We have introduced an additional fees specific to Rocket Model: Rocket Model referral fees: We will be charging an additional referral fee ...
Rocket Model Fee in UAE
All existing fees under the noon FBN model will apply for Rocket Model. Details of the same can be found here. We have introduced an additional fees specific to Rocket Model: Rocket Model referral fees: We will be charging an additional referral fee ...
Rocket Model Policy Document
Welcome to the Rocket Model, an innovative initiative designed to offer rapid and reliable delivery services in the UAE and KSA. This is an invite-only model for brands and brand authorized partners only. By participating, sellers gain the ...
E-invoicing Policy for Egypt
With the recent e-invoicing regulations issued by Egyptian Tax Authority (ETA), respective tax payers must link their accounting systems and generate e-invoices through the e-invoicing portal of ETA. Based on the ETA guidelines and decrees issued ...
Seller Offboarding Policy
To discontinue your association with us, kindly email us an “Offboarding Request” on your company letterhead, duly signed & stamped by an authorized signatory and with your company seal, at seller@noon.com. The request must specify the reason and ...
Disputes & Claims Resolution Policy
Partner Disputes noon Sellers may sometimes find issues or discrepancies on their forward or reverse stock transfers despite noon’s rigorous efforts, thus, noon has designed a mechanism that will allow such issues or discrepancies to be reported. ...
Volumetric Measurement (VM) Disputes Policy
VM Disputes noon Sellers are charged for their outbound shipments and noon warehouse storage fees (monthly storage fee and long-term storage fee) based on the volumetric dimensions of their items / shipments. These volumetric measurements are ...
Seller Review and Rating Dispute Policy
Customer reviews have significantly contributed to the seller's success. In today's market, positive reviews can make a big difference because there are many sellers competing for business. However, inappropriate or abusive reviews can quickly damage ...
Inventory Removal Policy
What Is Inventory Removal? Inventory removal refers to the process of removing a seller's saleable and non-saleable inventory stored in noon’s warehouses. Types Of Inventory: At noon, we have 2 different types of types of inventory. The following ...
Inventory Confiscation Policy
Noon may confiscate the Seller’s inventory where they fail to abide by some of its policies. Once confiscated, ownership of such inventory will be transferred to noon or the Lending partner, depending upon the underlying scenario. Few scenarios which ...
Returns and Seller Protection Policy
At Noon, customers are provided with an option to return items purchased on the platform. Any order that is eligible for a return, and where the return request does not exceed fifteen (15) days from the date of delivery, shall be covered under this ...
Handling Customer Returns Policy (for FBP)
This article outlines Noon's Handling Customer Returns Policy for sellers using the Fulfilled by Partner (FBP) service. It details the process and responsibilities for managing returns, from the moment a customer initiates a return to the resolution ...
Seller Warranty Policy
The warranty promise that you offer our customers will encourage them to buy your products with all confidence, trust you as a seller and the brands that you sell. Customers will always have the option to return items back to noon for warranty ...
Automated Reimbursement Process for Lost & Damaged Items
This article outlines the step-by-step procedures for the automated reimbursement system for your items that are lost or damaged in noon's warehouses or logistics network. The document aims to provide clear instructions and guidelines to ensure an ...
Payments Processing Policy
Noon Statements Noon generates statements every Wednesday, which include the following: Orders delivered during the statement period. New customer returns received during the Statement Period that were paid in an earlier statement. Noon marketplace ...
FBN Fees for products stored in noon Grocery warehouses (DXBG02 / DXBG03)
This noon Grocery service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties. ...
Negative account balance recovery policy
What is Negative Account Balance? Negative Account balance is when the Seller owes money to noon due to a negative statement i.e. the money from sales (net of returns) is lower than fees due to noon. Sellers will be intimated of the negative account ...
Fulfilled by Partner (FBP) Fees in KSA - Refurbished & Renewed
This article outlines the fee structure for sellers using the Fulfilled by Partner (FBP) service on Noon in the KSA, specifically focusing on refurbished and renewed items. This Fulfilled by Partner (FBP) service annex incorporates and is governed by ...
Fulfilled by Partner (FBP) Fees in UAE - Refurbished & Renewed
This article outlines the fee structure for sellers using the Fulfilled by Partner (FBP) service on Noon in the UAE, specifically focusing on refurbished and renewed items. This Fulfilled by Partner (FBP) service annex incorporates and is governed by ...
E-invoicing policy for KSA
This E-invoicing services in the Kingdom of Saudi Arabia annex incorporates and is governed by the Seller Terms and Conditions and forms and essential part thereof. noon now offers its KSA sellers to opt in to Zakat, Tax and Customs Authority (ZATCA) ...
Customer Reviews Anti-Manipulation Policy
One of the aims of implementing customer reviews is to provide a reliable space for our customers to share their experiences related to products they purchased from you and the service you provide them. Our customers use these reviews to make an ...
Anti-Fraud, Anti-Counterfeit and Seller Code of Conduct Policy
Anti-Counterfeit Policy Counterfeit products are fake or imitation goods that are made to resemble and pass off as genuine products. They are often produced with the intention of deceiving customers into believing they are purchasing a genuine ...
The Noon Sales Promise
noon will make the following commitment for every sale made via the marketplace: For every sale dispatched from noon's warehouse we will provide two guaranteed return due dates. If either of these due dates elapse without the item being returned to ...
Noon Conflict of Interest Policy
All sellers are subject to compliance with noon’s Conflict of Interest Policy for sellers as highlighted below. Any sellers interested in conducting business with noon or its affiliates (“Noon”, “Company”) must submit the ???????? ?? ...
Product Quality Control Policy
noon is committed to providing the best shopping experience to our customers, and we expect our sellers to share this commitment. As a seller on our platform, you are responsible for ensuring that the products you sell are genuine and meet the ...
Product Listing Policy
SKU Content Policy We have two types of processes to list your products: 1. Noon SKU (NSKU): This is applicable for all noon-controlled branded products where the content is created by you and managed and modified by noon. You can’t modify or delete ...
Fulfilled by Noon (FBN) Fees in KSA - Refurbished & Renewed
This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the ...
Fulfilled by Noon (FBN) Fees in UAE - Refurbished & Renewed
This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the ...
Fulfilled by Noon (FBN) Fees in Egypt
This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the ...
Fulfilled by Noon (FBN) Fees in KSA
This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the ...
Fulfilled by Noon (FBN) Fees in UAE
This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the ...
FBN - Packing and Delivery Policy
FBN shipments (Local, Cross Border or Import) should mandatorily follow the below guidelines to avoid QC rejections. These guidelines apply equally for small-sized parcels or a full truck load shipment. Shipment Preparation 1. Shipments should be ...
Program Policies
This page provides an overview of our comprehensive 'Program Policies,' which are designed to ensure a seamless and transparent experience for all our sellers across the KSA, UAE, and Egypt. These policies govern various aspects of selling on our ...
Fulfilled by Partner (FBP) Fees in KSA
This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between ...
Fulfilled by Partner (FBP) Fees in UAE
This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions (T&Cs). The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract ...
Fulfilled by Partner (FBP) Fees in Egypt
This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between ...
DirectShip Seller Returns: Dispute and Reimbursement Policy
This article is designed to provide clear and concise information on how to handle various seller returns reimbursement claims or disputes. Whether you're dealing with damaged returns, wrong items, or lost shipments, this guide has you covered. Main ...
Packing Guidelines for DirectShipping
This comprehensive guide outlines Noon’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Noon's commitment to quality and customer ...
DirectShip Volumetric Measurement Dispute Policy
The DirectShip Volumetric Measurement Dispute Policy outlines the process for addressing errors in shipment measurements recorded by noon. In case there are errors in the measurements that were recorded by noon, you can directly request a revision of ...
FBP Order Cancellation & Rejection Policy
This article provides an essential overview of the Fulfilled By Partner (FBP) model, detailing key terms and policies crucial for sellers operating within this framework on noon. 1. Key Terms for FBP Model -Estimated Shipping Date (ESD): Calculated ...