DirectShip Express - FAQs
This article addresses frequently asked questions about DirectShip
Express, an expedited version of the DirectShip model on Noon. Products under
this model are marked with an express tag, indicating a faster fulfillment
process.
1. How to
create and manage a new warehouse on Seller Lab?
In order to have a clear
step by step explanation of creating and managing the warehouse click on this article. This article gives you information about
all the information you need to know about managing a warehouse.
2. How to
add stock to the warehouse and make it active?
To understand how you can
update your stock and link the offer to a given warehouse please refer to this article. This article shows how to update the
stock both in single and in bulk upload.
3. How to
order the packing material from Seller Lab?
The step to order the
packing material are clearly explained in this article. You may also check out this video to have more clarity about the steps.
4. Should I
be using Express packing materials while fulfilling DirectShip Express orders? What
if the Express packing material is not available?
· Once you are live on the DirectShip
Express model, you will find Express-branded packing materials on the packing
material page in Seller Lab.
· It is recommended to use Express-branded
packing for DirectShip Express orders. If it is not available, you can order
and use DirectShip packing materials.
· You can order Express packing materials
once a week. If you need to increase this frequency, please send an email to seller@noon.com.
· If you are selling non-sort items, you are
required to order at least the QR code roll. For additional security of the
product during the transit process, you may shrink-wrap the item. Please ensure that you adhere strictly to our Packing Guidelines. For more details, click here.
5. How to
switch between pickup and drop-off modes?
· If your current handover preference is set
to drop-off mode and you would like to switch to pick-up, please contact seller@noon.com for assistance. Please note that these
changes cannot be made directly in the warehouse settings.
· If your current handover preference is
pick-up and you wish to change it to drop-off, you can do so directly from the
warehouse settings.
6. Is it
possible for my DirectShip Express tag to be
removed?
The Express Tag may be removed under two circumstances:
1. If your weighted average of handover
adherence is less than 97% in the last 4 weeks.
2. If your weighted average of seller
cancellations is more than 2% in the last 4 weeks.
7. How can
I get back the Express tag for my offers?
To get back the Express tag you must adhere to the
following:
· Your handover adherence must be more than
97%
· Your overall cancellations should be less
than 2%
Note:
The handover adherence is calculated on a daily basis. So if you are handing
over all the orders for the specific day it will considered as adhered to.Let's understand this through some
scenarios:
For AE
& EG: The pickup cutoff time for UAE and EGY is 4 pm.
1. The
shipments are created and handed over before 4 pm. This will not lead to drop
in adherence.
2. The shipments are
created before 4 pm and pickup is done after 4 pm but on the same day. This
will not lead to drop in adherence.
3. The shipments are
created after 4 pm and the pickup was not done the same day. This will lead to
drop in adherence as this is a seller's fault.
4. The shipments are
created before 4 pm but not picked up the same day. This will lead to drop in
adherence unless a sufficient reason is provided by the logistics for
non-adherence.
5. In
adherence calculation, we only consider the orders that were ordered and
confirmed before the cut off timeframe.
For SA : The pickup cutoff
time for KSA is 2 PM
1. The
shipments are created and handed over before 2 pm. This will not lead to drop
in adherence.
2. The shipments are
created before 2 pm and pickup is done after 2 pm but on the same day. This
will not lead to drop in adherence.
3. The shipments are
created after 2 pm and the pickup was not done the same day. This will lead to
drop in adherence as this is a seller's fault.
4. The shipments are
created before 2 pm but not picked up the same day. This will lead to drop in
adherence unless a sufficient reason is provided by the logistics for
non-adherence.
5. In
adherence calculation, we only consider the orders that were ordered and
confirmed before the cut off timeframe.
8. How can
I process the orders I received on my new warehouse when the DS Express tag has
not been added or was removed?
· Pre-DS Express situation: The seller would process
these orders like normal DirectShip orders from the new warehouse.
· DS Express tag removed: If the seller looses the
express tag due to performance issues, the seller would still fulfill the order
on the basis of warehouse's processing time which is Same day.
9. I am a
drop-off seller. How can I select my drop-off location?
You can make
the selection in the Order Fulfillment and Handover setting
for the warehouse. Please refer this article for more clarification.
10. I am
currently fulfilling my order from DirectShip App. How can I change
my fulfillment platform to web version?
You can make
the selection in the Order Fulfillment and Handover setting
for the warehouse. Please refer this article for more clarification.
11. I am
facing the error "This warehouse is on DirectShip Web" while
processing the order via APP. How can I fix this issue?
This error
appear if your fulfillment platform is selected as Web. You can change this to
mobile application by making the selection in the Order Fulfillment and
Handover setting for the warehouse. Please refer this article for more clarification.
12. Will I
still have an express tag during the week off or holidays?
a. For the seller who are on leave on
Sunday:
The seller
would lose the express tag on Saturday after the cut-off time as there will be
no pick up on Sunday. For orders received on Saturday after the cut off time
the pickups will be done on Monday.
b. For the seller who are on leave on
Friday:
The seller
would lose the express tag on Thursday after the cut-off time as there will be
no pick up on Friday. For orders received on Thursday after the cut off time
the pickups will be done on Saturday.
c. Public Holidays:
The public holidays will be marked as off by noon based on logistics availability for all the sellers, and the express tag will be removed temporarily. Additionally, sellers can update their holidays via Seller Lab, and any orders placed before the cut-off should be fulfilled before the holiday. For instructions on how to update your holiday, you can click here
13.Which
areas are serviceable in Directship Express?
· KSA - Only the warehouses in Riyadh and Jeddah
can be part of DS Express.
· UAE - Western Region in Abu Dhabi and Umm Al
Quwain cannot be part of DS Express.
· EGY- DS Express is available for both sort and
non-sort items in Cairo, Giza, and Alexandria. For bulky items, DS Express is
only available in Cairo and Giza.
14. When
will my DS Express orders be picked?
- If you have
selected pickup as your handover preference all the orders placed by the
customer before the order cut-off time should be
processed and kept ready for pickup before the Order Processing cut off
time. We will attempt to collect the orders within the pickup time given
in the table below.
- If you have
selected drop-off as your handover preference, you'll need to handover the
shipment at the drop off hub before the drop-off time given in
the table.
That’s it!
Got questions?
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