Essential Guidelines For Bulky DirectShip Selling Model
The Bulky DirectShip selling model is an initiative by Noon
to uphold service quality and business integrity. This model, designed for
items not requiring direct installation from the seller, sellers should follow
specific guidelines to ensure an excellent customer experience. Understanding
and implementing these guidelines is crucial for sellers using this model.
Guidelines For Bulky DirectShip Selling Model
1. Stock Availability
- Sellers
must accurately update stock levels in the Seller Lab to fulfill orders
within the promised delivery timeframe.
2. Order Rejection Protocol
- In
cases of unavailable stock, orders must be rejected promptly. Frequent
rejections could lead to penalties or store suspension.
3. Shipping Fees and Pricing
- An
additional shipping fee per item will be charged at checkout. Sellers are
expected to adjust item prices accordingly, as they won't incur logistics
costs.
4. Serviceable Areas
- The
Bulky DirectShip model is limited to Noon’s serviceable areas. Orders from
outside these areas cannot be placed.
5. Non-Eligible Items
- Items
requiring installation (e.g., home appliances, refrigerators, air
conditioners) are not eligible due to logistics constraints.
Note: noon handles
installation of certain bulky items that's listed in your Bulky Directship
Warehouse. Please reach out to support for more details
6. Customer Cancellations and Returns
- Customers
may cancel orders anytime, even upon delivery. noon will return the item
to the seller if canceled before delivery. Bulky items are generally
non-returnable, except for incorrect, damaged, or defective items.
7. Seller Responsibility and Compensation
- Sellers are responsible for any incorrect or damaged deliveries, and returns will be managed by noon within 3-5 working days. Any compensation due to seller negligence will be charged to the seller.
- Bulky items are generally non-returnable, except for incorrect, damaged, or defective deliveries. noon will collect such item from the customers and deliver it back to you. This is applicable for the sellers who were onboarded on Bulky DirectShip Model from 1 July ,2024.
- For the sellers onboarded before 1st July ,2024, this change will be effective from 15th July,2024.
- For more details on how to handle returns, please refer to this article.
8. Policy Updates
- Noon
reserves the right to modify these policy conditions periodically.
Note: Customer details are not available except if
you are on Direct Delivery and selling bulky items that requires installation.
That’s it!
Got questions?
Contact us at seller@noon.com
Related Articles
Essential Guidelines For Direct Delivery Selling Model
The Direct Delivery Selling Model is a key component of our commitment to maintaining high service and business integrity standards. This model, designed for items requiring direct installation from the seller, it is crucial for sellers to follow the ...
What is DirectShip?
DirectShip is one of the FBP (Fulfilled by Partner) models that sellers can choose based on certain criteria to manage their business operations. DirectShip Overview DirectShip is ideal for sellers who sell items that aren't bulky and that don’t ...
DirectShip Express - FAQs
This article addresses frequently asked questions about DirectShip Express, an expedited version of the DirectShip model on Noon. Products under this model are marked with an express tag, indicating a faster fulfillment process. 1. How to create and ...
Packing Guidelines for DirectShipping
This comprehensive guide outlines Noon’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Noon's commitment to quality and customer ...
Quality Control Guidelines for DirectShipping
Following the quality control guidelines are essential for ensuring customer satisfaction in DirectShipping. This guide clearly outlines the standards and requirements that our sellers must follow to guarantee the delivery of authentic, high-quality ...