Essential Guidelines For Bulky DirectShip Selling Model

Essential Guidelines For Bulky DirectShip Selling Model

The Bulky DirectShip selling model is an initiative by Noon to uphold service quality and business integrity. This model, designed for items not requiring direct installation from the seller, sellers should follow specific guidelines to ensure an excellent customer experience. Understanding and implementing these guidelines is crucial for sellers using this model.

Notes
Note: Operating on Bulky DirectShip and Direct Delivery will depend upon the dimensions of your products. You need to send us a request at seller@noon.com to operate on Bulky DirectShip or Direct Delivery, which will be subject to approval.

Guidelines For Bulky DirectShip Selling Model

1. Stock Availability

  • Sellers must accurately update stock levels in the Seller Lab to fulfill orders within the promised delivery timeframe.

2. Order Rejection Protocol

  • In cases of unavailable stock, orders must be rejected promptly. Frequent rejections could lead to penalties or store suspension.

3. Shipping Fees and Pricing

  • An additional shipping fee per item will be charged at checkout. Sellers are expected to adjust item prices accordingly, as they won't incur logistics costs.

4. Serviceable Areas

  • The Bulky DirectShip model is limited to Noon’s serviceable areas. Orders from outside these areas cannot be placed.

5. Non-Eligible Items

  • Items requiring installation (e.g., home appliances, refrigerators, air conditioners) are not eligible due to logistics constraints.
Notes

Note: noon handles installation of certain bulky items that's listed in your Bulky Directship Warehouse. Please reach out to support for more details

6. Customer Cancellations and Returns

  • Customers may cancel orders anytime, even upon delivery. noon will return the item to the seller if canceled before delivery. Bulky items are generally non-returnable, except for incorrect, damaged, or defective items.

7. Seller Responsibility and Compensation

  1. Sellers are responsible for any incorrect or damaged deliveries, and returns will be managed by noon within 3-5 working days. Any compensation due to seller negligence will be charged to the seller.
  1. Bulky items are generally non-returnable, except for incorrect, damaged, or defective deliveries. noon will collect such item from the customers and deliver it back to you. This is applicable for the sellers who were onboarded on Bulky DirectShip Model from 1 July ,2024.  
  2. For the sellers onboarded before 1st July ,2024, this change will be effective  from 15th July,2024.
  1. For more details on how to handle returns, please refer to this article.

8. Policy Updates

  • Noon reserves the right to modify these policy conditions periodically.
Notes

 Note: Customer details are not available except if you are on Direct Delivery and selling bulky items that requires installation.



That’s it!

 

Got questions?

Contact us at seller@noon.com 




 



    • Related Articles

    • Essential Guidelines For Direct Delivery Selling Model

      The Direct Delivery Selling Model is a key component of our commitment to maintaining high service and business integrity standards. This model, designed for items requiring direct installation from the seller, it is crucial for sellers to follow the ...

    • Quality Control Guidelines for DirectShip

      Following the quality control guidelines are essential for ensuring customer satisfaction in DirectShipping. This guide clearly outlines the standards and requirements that our sellers must follow to guarantee the delivery of authentic, high-quality ...

    • What is DirectShip?

      DirectShip is one of the FBP (Fulfilled by Partner) models that sellers can choose based on certain criteria to manage their business operations. DirectShip Overview DirectShip is ideal for sellers who sell items that aren't bulky and that don’t ...

    • DirectShip Express - FAQs

      This article addresses frequently asked questions about DirectShip Express, an expedited version of the DirectShip model on Noon. Products under this model are marked with an express tag, indicating a faster fulfillment process. 1. How to create and ...

    • Packing Guidelines for DirectShipping

      This comprehensive guide outlines Noon’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Noon's commitment to quality and customer ...