How can I track my RTV shipments and notifications?

How can I track my RTV shipments and notifications?

Tracking your Return to Vendor (RTV) shipments is critical to ensuring efficient inventory management and resolving any potential issues. By actively monitoring your RTV shipments, you can keep track of inventory movement, address discrepancies like missing returns, and stay informed about delivery or collection updates.

Why is RTV Tracking Important?

Accurate RTV tracking helps you:
  1. Monitor the status of inventory movements.
  2. Address discrepancies by notifying noon about missing returns.
  3. Stay updated about shipments requiring immediate action.

noon provides email notifications to inform you of any RTV shipments that are ready for delivery or collection from their hubs. Additionally, you can learn more about the RTV policy and process for FBN.

How to Track RTV Shipments?

You can track all RTV shipments and notifications directly through the Transfers page in Seller Lab. The Transfers page organizes RTV shipments into three main sections based on their status:
1. Need Attention
This section includes RTV shipments that require immediate action, such as:

    • Failed delivery attempts.

    • Pending pickups.

2. In Progress
This tab contains reminders for:
    • Shipments ready for collection.

    • Shipments scheduled for delivery.

3. Done
This section tracks RTV shipments that have been:
    • Collected or delivered.

    • Marked as returned, lost, or confiscated.

How can I access the RTV tracking page?

In seller lab open Fulfilled by Noon → Transfers → Returns

How to Filter RTV Shipments

To make tracking easier, you can filter shipments by these categories:
Shipment Type:
  • NDR (Non-delivered return)
  • CIR (Customer initiated return)

Transfer Mode:

  • Pickup (Self pickup from noon warehouse)
  • Delivery (noon deliveries to your warehouse)

Status:

The following statuses will apply to your RTV shipments depending on the stage they are in:

Status name

Definition 

Collected

When the package is collected by the seller from the service point.

Delivered

When the package has been delivered to the seller's warehouse by the delivery agent.

Confiscated

When the shipment is confiscated.

Returned

When the shipment is returned back to noon warehouse.

Ready for Collection

When the shipment is ready for collection from the service point.

Out for Delivery

When the shipment is with the Delivery Agent for delivery to the seller's warehouse.

Created

When the shipment is handed from warehouse to the logistics.

Received in Hub

When the shipment is received at one of noon’s logistics hubs.

Preparing for Delivery Attempt

When the shipment leaves the logistics hub for the destination hub.

Ready for Delivery Attempt

When the shipment reaches the destination hub. The shipment will be delivered by the delivery agent from the destination hub.

Lost

When the package is lost in the logistics system.

Delivery Attempt Unsuccessful

When there is a failed delivery attempt and the package comes back to the destination hub.

 

How to View Shipment Details

You will be able to see the package details by clicking the View button. 



 


That's it!

 

Got any more questions?

Contact us on seller@noon.com.

 


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