FBN Inventory Removal Process
This guide provides detailed instructions for FBN sellers to manage inventory stored in Noon fulfillment centers, covering retrieval and disposal processes for both sort and non-sort items.
Understanding Sort and Non-Sort Items
- Sort Items: Products within 30 cm in size and under 25 kg in weight. Eligible for return or liquidation upon request.
- Non-Sort Items: Products exceeding these dimensions or weight, with specific retrieval or disposal processes.
Note: Items can be returned or liquidated based on their saleability and categorization.
How Will My Items Be Returned?
1. For Sort Warehouse Items: Items will be delivered to your chosen return location for a fee.
2. For Non-Sort Warehouse Items: You can choose between:
- Pickup: Collect the items from a specified location.
- Dispose: Request liquidation of the items.
Important: Your return location address must be linked to the contact details of the receiver of the RTV shipments.
Inventory Removal Process
For Single SKU:
Follow the steps to place an inventory removal request:
1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > My Returns. Then click on Create Return Request. Then select the sort warehouse from where you want to retrieve the stock, and then select your Return Preference. Then select the address where you want to get the stock and click on Continue.
Note:
- If you wish to retrieve from a non-sort warehouse, select the relevant warehouse in the selection process.
- For the Sort Warehouse, you will get the option for delivery or dispose.
- For Non-Sort Warehouse, you will get the option to pickup of dispose.
Note:
- For addresses in Saudi Arabia (KSA), a National Address Code field has been added. This information will be automatically populated once the location pin is selected.
- If the National Address Code does not auto-populate, please enter it manually to ensure your return address is created successfully.
- If you choose to dispose of your items, it means that you would request noon to liquidate them. Items that you wish to dispose of won’t be eligible for payments or disputes.
2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns). Then select the SKUs and the quantity you want to retrieve. Then click on Continue.
3. Review and Place Order: Enter the ref number and then click on Review and Place Order.
For Bulk Retrieval
Follow the steps to place an inventory removal request:
1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > My Returns. Then click on Create Return Request. Then select the sort warehouse from where you want to retrieve the stock, and then select your Return Preference. Then select the address where you want to get the stock and click on Continue.
2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns). Then click on Import Excel. Then click on Download Inventory Report and download the report you want to retrieve.
3. Fill the sheet: Enter the quantity in the requested_qty column. By default, this value is 0.
Note: The requested_qty must be less than or equal to the saleable quantity.
4. Upload the file: You can upload the file on the Seller Lab, then once it is successfully uploaded, click on Continue.
Errors and Solutions when using Bulk upload
Tracking Your Request
- Monitor the progress of your return request on the My Returns page.
- Use the Action Button for order details, edits, or cancellations.
- Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Cancelled.
Return Request Statuses
Note: Once a return request moves to the Pending Approval stage, it cannot be cancelled.
Special Considerations for Darkstore or Bulky Warehouses
For items stored in Darkstore or Bulky Warehouses, sellers must email seller@noon.com with the following details:
- Id_partner: Your unique partner ID that identifies your account.
- Noon_sku or ZSKU: Noon system-generated SKU.
- Pbarcode: Partner-provided barcode for a specific product.
- Requested_qty: Desired quantity for retrieval.
- Warehouse_code: Warehouse where the inventory is stored.
The noon team will review and process your request accordingly.
You can also track your requested shipments. To learn more about tracking, please refer to the RTV Shipment Tracking process.
FBN Removal Fees
Click the links below to know more information about the FBN removal fees:
- Fulfilled by noon (FBN) Fees in UAE
- Fulfilled by noon (FBN) Fees in KSA
- Fulfilled by noon (FBN) Fees in Egypt
FAQ
Q: I have been selling on noon for a while, but I haven’t received any returns. Why?
A: If you haven't received any returns yet, it could be due to the following reasons:
1- Inventory Retrieval Request Required
Sellers should request an inventory removal request through:
- Seller Lab: Submit a retrieval request directly.
- Seller Support: Email seller@noon.com for assistance.
Note: If you are a DirectShip seller, Non-Delivery Returns (NDRs) are automatically returned to your registered address—no retrieval request is needed.
2-Automated Return Preferences in Seller Lab
If your Return to Vendor (RTV) preference is not set to either Pickup or Delivery, and is left blank or set to Dispose, returns will not be sent back to you. Check your settings to ensure they are configured to receive returns instead of having them disposed of.
Related Articles
Inventory Removal Comprehensive Overview
This guide helps noon sellers with managing their inventory removal, learning about Return to Vendor (RTV) processes, and handling disputes easily. It covers noon's rules and steps in detail, helping sellers run their operations smoothly and avoid ...Inventory Removal Policy
What Is Inventory Removal? Inventory removal refers to the process of removing a seller's saleable and non-saleable inventory stored in noon’s warehouses. Types Of Inventory: At noon, inventory is categorized into two primary types: saleable and ...Fulfilled By noon (FBN) Comprehensive Overview
This enhanced seller's guide through the FBN ecosystem is designed to equip sellers with the knowledge and tools they need for a successful e-commerce operation on noon. By taking a deep dive into each aspect of the FBN service, from logistics and ...FBN Inventory Detail Report
The FBN Inventory Detail Report is a comprehensive report designed to provide sellers with accurate insights into their inventory stored at Noon fulfillment centers. It includes details about saleable and non-saleable stock across various warehouse ...What is FBN Inventory Dashboard?
The FBN Inventory Dashboard offers sellers complete visibility of their saleable and non-saleable inventory stored in Noon warehouses. This guide explains how to access and use the dashboard to effectively track and manage your inventory. Accessing ...