FBN Inventory Removal Process

FBN Inventory Removal Process

This comprehensive guide details the process for Fulfilled By Noon (FBN) sellers to retrieve or dispose of their inventory stored in noon's fulfillment centers both for sort and non-sort items. It covers everything from initiating stock removal requests to disposal procedures, including step-by-step instructions for managing these requests directly through Seller Lab.

Understanding Sort and Non-Sort Items

  • Sort Items: Products within 30 cm in size and under 25 kg in weight, eligible for return or liquidation upon request.
  • Non-Sort Items: Products exceeding these dimensions or weight, with a distinct return process.
  • Note: Items can be returned or liquidated based on their saleability and categorization.

    How will my items be returned to me?

    • For items stored in sort warehouse: items will be Delivered back to your desired return location for a fee. 
    • For items stored in non-sort warehouse: you will be able to choose one of the 2 options: Pickup or Dispose 
    Note: Your returns location address can only be activated if it's linked to the contact details of the receiver of the RTV shipments.

    Inventory Removal Process- for Sort Items or grocery warehouses

    For Single SKU:

    Follow below steps to place inventory removal request:

    1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > Returns to add the return location and contact details for the shipment receiver.
    2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns).
    3. Item Selection: Pick the items and specify quantities for retrieval, then confirm your request.
    Note: for sort warehouse you will 3 options for inventory removal:
    1-Ship to my address, 2-Pick up,  3-Dispose.

     After choosing the return preference you can follow the below process for inventory removal: 



    Inventory Removal Process items in non-sort or grocery or bulky warehouses

    For Single SKU:
    Follow below steps to place inventory removal request:
    • Navigate to 'Fulfilled by noon' and select 'Returns'.
    • Choose 'Create Return Request'. When selecting a non_sort warehouse, two options appear: Pickup and Dispose.
    • The interface displays third-party pickup addresses, allowing you to filter and select based on your preferred city location where you can pick your inventory from. Address details and third-party contact information are viewable but not editable by sellers.
    • Link the pickup address to the user responsible for collecting the RTV, choosing from existing users or adding a new one.
    • After selecting and linking the user to the warehouse, proceed by selecting the pickup address and clicking 'Continue'.
    • Specify the type of inventory for retrieval and select the SKUs and quantities you wish to retrieve.
    • Review the SKUs, quantities, pickup warehouse address, and linked contact user details on the Review and Confirm page. A user must be linked to the selected warehouse to proceed.
    • Upon confirmation, the request is trackable from the Returns page.

    Note: for non-sort warehouses you will 2 options for inventory removal:
    1-Pick up,  2-Dispose.
    then you can follow the same inventory removal process shown above for the sort warehouses.

    Bulk upload-Inventory Removal Process for sort and non sort

    This approach is beneficial for managing large quantities. Adhere to the process detailed previously, but rather than selecting each SKU and quantity individually, proceed as follows:
    • Import Excel for Bulk Upload: Download the appropriate report (Saleable, Non-Saleable, or Aging Report) based on your needs. Fill in the requested quantities, ensuring they do not exceed available stock.
    • Upload and Confirm: After uploading the filled Excel file and resolving any errors, review and confirm your request.




    Errors and Solutions when using Bulk upload

    Error code

    Reason

    Action

    Example

    Pbarcode has some issue in warehouse.

    This error will come if the partner barcode, provided in the downloaded file, is edited.

    Please do not change the barcode column provided in the download file.

    Pbarcode 1222222 has some issue wh DXB01

    File uploaded has some errors, Please check the required columns are there

    This error comes when the import file has 0 qty uploaded for all pbarcodes

    or some issue in the required headers, etc.

    Please upload the file correctly.

    File uploaded has some errors, Please check the required columns are there

    P-barcode has 0 qty in warehouse.

    This error comes when the p-barcode has 0 saleable qty in the selected warehouse.

    Please request the barcode which has >0 saleable quantity.

    P-barcode 1234 has 0 qty in warehouse DXB05

    Missing partner barcode(s) in the uploaded file

    This error comes when p-barcode(s) is/are not present in the import file.

    Please do not delete the barcode(s) provided.

    Missing partner barcode(s) in the uploaded file

    Incorrect partner barcode in the uploaded file

    When the p-barcode added in file does not belong to the id_partner

    Please enter p-barcode belonging to the id_partner

     

    Missing partner id in the uploaded file

    This error comes when partner id is not present in the import file.

    Please do not delete the partner id provided.

    missing partner id in the uploaded file

    Missing country code in the uploaded file

    This error comes when country code is not present in the import file.

    Please do not delete the country code provided.

    missing country code in the uploaded file

    missing warehouse country code in the uploaded file

    This error comes when warehouse country code is not present in the import file.

    Please do not delete the warehouse country code provided.

    missing warehouse country code in the uploaded file

    missing return request nr. in the uploaded file

    This error comes when the return request number is not present in the import file.

    Please do not delete the return request number provided.

    missing return request nr. in the uploaded file

    incorrect format of saleable quantity in the uploaded file

    This error comes when the saleable qty provide is not integer.

    Please do not change the saleable qty provided.

    Saleable-Qty should be an  integer.

    incorrect format of requested quantity in the uploaded file

    This error comes when the requested qty added is not integer.

    Please enter the requested qty which is an integer.

    Requested-Qty should be an integer.

    Re-upload the file with correct warehouse code

    This error comes when the warehouse code is changed in the

    downloaded file.

    Please do not change the warehouse code provided.

     

    Max request quantity limit (20k) reached

    This error comes when the total requested qty (in one request) is greater than 20k.

    Please raise the qty within the maximum limit of 20k.

    Total requested_qty per request  cannot be greater than 20k.

     Inventory Disposal Process

    • Select the Dispose option on the Returns page. The default noon liquidation warehouse will be pre-selected.
    • Choose the items for disposal, specify quantities, and confirm your order.
    • Track the disposal process on the Returns management page.


    Note: If you choose to dispose of your items, it means that you would request noon to liquidate them. Items that you wish to dispose of won’t be eligible for payments or disputes.
    Note: Unlike "Ship to my address" option, you cannot add any new address in the "pick up" flow. These are pre-approved addresses.

    Tracking Your Request

    • Monitor the progress of your return request on the Returns page.
    • Use the Action Button for order details, edits, or cancellations.
    • Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Canceled.

     

     Return Request Statuses

    • Pending Approval:
               any return request where approval is needed from seller support. This includes either an address approval or any outstanding balance check with noon.
    • Request Pending:
      this includes return requests that are not yet confirmed by the seller.
    • Approved:
      Requests that are approved by seller support from the pending approval.
    • Rejected
      : Request where are rejected due to outstanding balance for sellers.
    • Processing
      : Requests which are being processed in the warehouse.
    • Processed
      : Once the request is processed completely and it has RTV nr along with shipment nr.
    • Canceled
      : Requests that are canceled by seller. You can cancel only when the status is request pending.

    Special Considerations for Darkstore or Bulky Warehouses

    For Darkstore or Bulky Warehouses, the seller needs to send a request to us at seller@noon.com with the following details:
    ·         Id_partner
    - Your unique partner id that identifies your account.

    ·         Noon_sku or ZSKU
    - noon system generated SKU 

    ·         Pbarcode
    - Partner provided barcode for a specific product.

    ·         Requested_qty
    - Desired quantity to retrieve.

    ·         Warehouse_code
    - noon warehouse where the inventory is present.

    The request will be reviewed by the team and actioned accordingly. You can also track your requested shipments. To learn more about tracking, please refer to the RTVShipment Tracking process.

    FBN Removal Fees

    Click the links below to know more information about the FBN removal fees:












    That’s it!

     

    Got more questions? 

    Contact us at seller@noon.com

     




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