FBN Inventory Removal Process

FBN Inventory Removal Process

This guide provides detailed instructions for FBN sellers to manage inventory stored in Noon fulfillment centers, covering retrieval and disposal processes for both sort and non-sort items.

Understanding Sort and Non-Sort Items

  • Sort Items: Products within 30 cm in size and under 25 kg in weight. Eligible for return or liquidation upon request.

  • Non-Sort Items: Products exceeding these dimensions or weight, with specific retrieval or disposal processes.

Note: Items can be returned or liquidated based on their saleability and categorization.

How Will My Items Be Returned?

  • For Sort Warehouse Items: Items will be delivered to your chosen return location for a fee.
  • For Non-Sort Warehouse Items: You can choose between:
    1. Pickup: Collect the items from a specified location.
    2. Dispose: Request liquidation of the items.

Important: Your return location address must be linked to the contact details of the receiver of the RTV shipments.

Inventory Removal Process

For Sort Items or Grocery Warehouses

For Single SKU:

Follow below steps to place inventory removal request:

  1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > Returns to add the return location and contact details for the shipment receiver.
  2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns).
  3. Item Selection: Pick the items and specify quantities for retrieval, then confirm your request.
Notes
Note: for sort warehouse you will 2 options for inventory removal:
1-Ship to my address  2-Dispose.

 After choosing the return preference you can follow the below process for inventory removal: 


For Non-Sort, Grocery, or Bulky Warehouses

For Single SKU:

  • Navigate to Returns:
    • Go to Fulfilled by Noon > Returns.
  • Create a Return Request:
    • Choose Non-Sort Warehouse.
    • Select either Pickup or Dispose.
  • Choose a Pickup Address:
    • Use the interface to select a pre-approved third-party pickup address based on your preferred city.
    • Link the selected address to a user responsible for collecting the inventory then click continue.
  • Specify Inventory Details:
    • Select the SKUs and quantities for retrieval.
  • Review and Confirm:
    • Verify the SKUs, quantities, pickup address, and contact details. A user must be linked to the selected warehouse to proceed
    • Submit the request.
    • Upon confirmation, the request is trackable from the Returns page.

Notes
Note:
-Only pre-approved addresses can be used for non-sort items.
-For non-sort warehouses you will 2 options for inventory removal: 1-Pick up,  2-Dispose.

then you can follow the same inventory removal process shown above for the sort warehouses.

Bulk upload for Inventory Removal- sort and non sort

To manage large quantities of SKUs, follow these steps:
  1. Download a Report:
    • Export the Saleable, Non-Saleable, or Aging Report from Seller Lab.
    • Fill in the requested quantities for each SKU.
  2. Upload the File:
    • Upload the completed Excel file to Seller Lab.
    • Resolve any errors and confirm the request.

 


Errors and Solutions when using Bulk upload

Error code

Reason

Action

Example

Pbarcode has some issue in warehouse.

This error will come if the partner barcode, provided in the downloaded file, is edited.

Please do not change the barcode column provided in the download file.

Pbarcode 1222222 has some issue wh DXB01

File uploaded has some errors, Please check the required columns are there

This error comes when the import file has 0 qty uploaded for all pbarcodes

 

or some issue in the required headers, etc.

Please upload the file correctly.

File uploaded has some errors, Please check the required columns are there

P-barcode has 0 qty in warehouse.

This error comes when the p-barcode has 0 saleable qty in the selected warehouse.

Please request the barcode which has >0 saleable quantity.

P-barcode 1234 has 0 qty in warehouse DXB05

Missing partner barcode(s) in the uploaded file

This error comes when p-barcode(s) is/are not present in the import file.

Please do not delete the barcode(s) provided.

Missing partner barcode(s) in the uploaded file

Incorrect partner barcode in the uploaded file

When the p-barcode added in file does not belong to the id_partner

Please enter p-barcode belonging to the id_partner

 

Missing partner id in the uploaded file

This error comes when partner id is not present in the import file.

Please do not delete the partner id provided.

missing partner id in the uploaded file

Missing country code in the uploaded file

This error comes when country code is not present in the import file.

Please do not delete the country code provided.

missing country code in the uploaded file

missing warehouse country code in the uploaded file

This error comes when warehouse country code is not present in the import file.

Please do not delete the warehouse country code provided.

missing warehouse country code in the uploaded file

missing return request nr. in the uploaded file

This error comes when the return request number is not present in the import file.

Please do not delete the return request number provided.

missing return request nr. in the uploaded file

incorrect format of saleable quantity in the uploaded file

This error comes when the saleable qty provide is not integer.

Please do not change the saleable qty provided.

Saleable-Qty should be an  integer.

incorrect format of requested quantity in the uploaded file

This error comes when the requested qty added is not integer.

Please enter the requested qty which is an integer.

Requested-Qty should be an integer.

Re-upload the file with correct warehouse code

This error comes when the warehouse code is changed in the

 

downloaded file.

Please do not change the warehouse code provided.

 

Max request quantity limit (20k) reached

This error comes when the total requested qty (in one request) is greater than 20k.

Please raise the qty within the maximum limit of 20k.

Total requested_qty per request  cannot be greater than 20k.

 Inventory Disposal Process

  • Select the Dispose option on the Returns page. The default noon liquidation warehouse will be pre-selected.
  • Choose the items for disposal, specify quantities, and confirm your order.
  • Track the disposal process on the Returns management page.

 


Notes

Note: If you choose to dispose of your items, it means that you would request noon to liquidate them. Items that you wish to dispose of won’t be eligible for payments or disputes.

Note: Unlike "Ship to my address" option, you cannot add any new address in the "pick up" flow. These are pre-approved addresses.

Tracking Your Request

  • Monitor the progress of your return request on the Returns page.
  • Use the Action Button for order details, edits, or cancellations.
  • Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Canceled.

 Return Request Statuses

  • Pending Approval:

any return request where approval is needed from seller support. This includes either an address approval or any outstanding balance check with noon.

  • Request Pending:
    this includes return requests that are not yet confirmed by the seller.
  • Approved:
    Requests that are approved by seller support from the pending approval.
  • Rejected:
    Request where are rejected due to outstanding balance for sellers.
  • Processing:
    Requests which are being processed in the warehouse.
  • Processed:
    Once the request is processed completely and it has RTV nr along with shipment nr.
  • Canceled:
    Requests that are canceled by seller. You can cancel only when the status is request pending.
  • Auto Canceled:
    The return request gets Auto cancelled when the seller do not add the inventory or quantity or review & confirm while creating the return request, after 72 hours of creation by the system. 
Special Considerations for Darkstore or Bulky Warehouses

For items stored in Darkstore or Bulky Warehouses, sellers must email seller@noon.com with the following details:
  • Id_partner: Your unique partner ID that identifies your account.
  • Noon_sku or ZSKU: Noon system-generated SKU.
  • Pbarcode: Partner-provided barcode for a specific product.
  • Requested_qty: Desired quantity for retrieval.
  • Warehouse_code: Warehouse where the inventory is stored.

The Noon team will review and process your request accordingly.

You can also track your requested shipments. To learn more about tracking, please refer to the RTV Shipment Tracking process.

FBN Removal Fees

Click the links below to know more information about the FBN removal fees:

Fulfilled by Noon (FBN) Fees in KSA

 

 


 

That’s it!

 

Got more questions? 

Contact us at seller@noon.com

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