Understanding Sort and Non-Sort Items

• Sort Items: Products within 30 cm in size and under 25 kg in weight. Eligible for return or liquidation upon request.
  
  
• Non-Sort Items: Products exceeding these dimensions or weight, with specific retrieval or disposal processes.

Note: Items can be returned or liquidated based on their saleability and categorization.

How Will My Items Be Returned?

• For Sort Warehouse Items: Items will be delivered to your chosen return location for a fee.
• For Non-Sort Warehouse Items: You can choose between:
1. Pickup: Collect the items from a specified location.
2. Dispose: Request liquidation of the items.

Important: Your return location address must be linked to the contact details of the receiver of the RTV shipments.

Inventory Removal Process

For Sort Items or Grocery Warehouses

1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > Returns to add the return location and contact details for the shipment receiver.
2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns).
3. Item Selection: Pick the items and specify quantities for retrieval, then confirm your request.

Note: for sort warehouse you will 2 options for inventory removal:

1-Ship to my address  2-Dispose.

• Navigate to Returns:
• Go to Fulfilled by Noon > Returns.
  
• Create a Return Request:
• Choose Non-Sort Warehouse.
  
• Select either Pickup or Dispose.
  
• Choose a Pickup Address:
• Use the interface to select a pre-approved third-party pickup address based on your preferred city.
  
• Link the selected address to a user responsible for collecting the inventory then click continue.
  
• Specify Inventory Details:
• Select the SKUs and quantities for retrieval.
  
• Review and Confirm:
• Verify the SKUs, quantities, pickup address, and contact details. A user must be linked to the selected warehouse to proceed
  
• Submit the request.
  
• Upon confirmation, the request is trackable from the Returns page.
  

Note:

-Only pre-approved addresses can be used for non-sort items.

-For non-sort warehouses you will 2 options for inventory removal: 1-Pick up,  2-Dispose.

Bulk upload for Inventory Removal- sort and non sort

1. Download a Report:
• Export the Saleable, Non-Saleable, or Aging Report from Seller Lab.
  
• Fill in the requested quantities for each SKU.
  
2. Upload the File:
• Upload the completed Excel file to Seller Lab.
  
• Resolve any errors and confirm the request.
  

Errors and Solutions when using Bulk upload

 Inventory Disposal Process

• Select the Dispose option on the Returns page. The default noon liquidation warehouse will be pre-selected.
  
• Choose the items for disposal, specify quantities, and confirm your order.
• Track the disposal process on the Returns management page.
  

Note: If you choose to dispose of your items, it means that you would request noon to liquidate them. Items that you wish to dispose of won’t be eligible for payments or disputes.

Note: Unlike "Ship to my address" option, you cannot add any new address in the "pick up" flow. These are pre-approved addresses.

Tracking Your Request

• Monitor the progress of your return request on the Returns page.
  
• Use the Action Button for order details, edits, or cancellations.
• Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Cancelled.
  

Return Request Statuses

Status	Description
Pending Approval	Any return request where approval is needed from seller support. This includes either an address approval or any outstanding balance check with noon.
Request Pending	The return requests have not been confirmed yet by the seller.
Approved	Requests that are approved by seller support from the pending approval.
Rejected	Requests which have been rejected due to outstanding balances for sellers.
Processing	Requests which are being processed in the warehouse.
Processed	Once the request is processed completely and it has an RTV nr along with a shipment nr.
Cancelled	Requests that are cancelled by the seller. You can only cancel a Return Request when the status is ‘Request Pending’.
Auto-Cancelled	The return request gets Auto-Cancelled when the seller does not add the inventory or quantity or review & confirm while creating the return request, after 72 hours of creation by the system.

Note: Once a return request moves to the Pending Approval stage, it cannot be canceled.

Special Considerations for Darkstore or Bulky Warehouses

• Id_partner: Your unique partner ID that identifies your account.
• Noon_sku or ZSKU: Noon system-generated SKU.
• Pbarcode: Partner-provided barcode for a specific product.
• Requested_qty: Desired quantity for retrieval.
• Warehouse_code: Warehouse where the inventory is stored.

FBN Removal Fees

Fulfilled by Noon (FBN) Fees in KSA

 FAQ: 

A: If you haven't received any returns yet, it could be due to the following reasons:
1- Inventory Retrieval Request Required
Sellers should request an inventory removal request through:

• Seller Lab: Submit a retrieval request directly.
• Seller Support: Email seller@noon.com for assistance.

Note: If you are a DirectShip seller, Non-Delivery Returns (NDRs) are automatically returned to your registered address—no retrieval request is needed.

2-Automated Return Preferences in Seller Lab
If your Return to Vendor (RTV) preference is not set to either Pickup or Delivery, and is left blank or set to Dispose, returns will not be sent back to you. Check your settings to ensure they are configured to receive returns instead of having them disposed of.