Fulfilled by Noon (FBN) Fees in UAE

Fulfilled by Noon (FBN) Fees in UAE

This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties.

Starting Oct 1st, 2024 the following fees will apply to all your Fulfilled by noon (FBN) items.

Note:
All fees are exclusive of VAT, and will be charged per unit based on the
dimensions and weight of the product.

I. Default Fees

1. Referral fees

For each product sold, we shall charge a referral fee based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.
*Note:
1. Referral fees for some categories vary according to product subtype and brands.
Click here to access the detailed fee table.
2. A minimum referral fee of 1 AED will be charged for each item you sell on noon.

Referral fees

Product Family

Product Type

Referral fees Percentage of Sale Price 

Fashion

Apparel

 

27 %

Footwear

 

27 %

Bags & Luggage

Travel Luggage

20%

All other bag types

25%

Watches

 

  • 20% for item with total sale price of 50 AED or less

  • 14% for item with total sale price greater than 50 AED.

Eyewear

 

  • 20% for items with total sale price of 50 AED or less.

  • 15% for item with total sale price greater than 50 AED.

Jewelry

Gold Bars & Coins

5%

Fine Jewelry

  • 16% for items with total sale price of 1000 AED or less.

  • 5% for item with total sale price greater than 1000 AED.

All Other Types of Jewelry

25%

Electronics 

Mobiles & Tablets

Mobile & Tablets

  • 6% for items with total sale price of 750 AED or less

  • 4% for items with total sales price greater than 750 AED

Accessories

  • 15% for top brands, 20% for other brands

Personal computers

Laptops and desktop

5.5% - 6%

Software 

13%

Other Accessories*

5-20%

Headphones/Portable Speakers*

 

4-16%

Wearable and accessories*

 

5-15%

Cameras

Camera, lens, scopes

6%- 15%

Others

6%- 15%

Audio & Video

Televisions

5%-8%

TV accessories

15%

Others*

4-10%

Home Appliances*

Large Appliances

  • 15% for items with total sale price of 50 AED or less

  •  4-15% for items with total sales price greater than 50 AED

Small Appliances

  • 15% for items with total sale price of 50 AED or less 

  •  4-15% for items with total sales price greater than 50 AED

Video Games

Consoles

6%

Gift cards

5%

Software and Accessories*

5-15%

Home & Kitchen 

Kitchen & Dining

 

14%

Bedding & Bath

 

14%

Home Decor

 

12%

Furniture

 

12%

Pet furniture


15%

Gardening

 

11%

Home Improvements

 

14%

Health & Beauty 

Health & Nutrition

Edibles stored in regular facilities

11%

Edibles stored in temperature controlled facilities

22% all inclusive

Colour Cosmetics

 

  • 8% for items with total sale price of 50 AED or less

  •  15 % for items with total sales price greater than 50 AED

Fragrances

 

14%

Electronic Personal Care

 

  • 8% for items with total sale price of 50 AED or less

  • 15 % for items with total sales price greater than 50 AED

Hair & Personal Care

Hair & Skin care

  • 8% for items with total sale price of 50 AED or less

  • 13% for items with total sales price greater than 50 AED

Personal care

  • 8% for items with total sale price of 50 AED or less

  • 15 % for items with total sales price greater than 50 AED

Automobiles

Car Care & Accessories

Audio & Video

5%

Others

10%

Toys, Kids & Baby

Toys

 

13%

Baby Products

Diapers

0-15%

Others

  • 8% for items with total sale price of 50 AED or less

  • 15 % for items with total sales price greater than 50 AED

Books & Media

Books

 

15%

Music

 

15%

Video

 

10%

Groceries

Food & beverages

 

40% all inclusive

Cleaning & hygiene

 

40% all inclusive

Pet Food & Accessories

 

40% all inclusive

Sports & Outdoor 

Sports Gear, Fitness Equipment, Camping & Hiking

 

  • 20% for items with total sale price of 30 AED or less

  • 13% for items with total sales price greater than 30 AED

Other Categories 

Stationary & Office Supplies

 

12%

Printer & Printer Accessories*

 

5.5% - 12%

Other Categories

 

14%


2. FBN Outbound fees

A fee that applies to each unit that is shipped to a customer. The value of the FBN outbound fee is based on a combination of the dimensions and shipping weight of the product. Find out more about how to calculate the FBN Outbound Fee.


FBN Outbound Fee

Weight Slab

AE

Cost per unit(AED)

Small envelope

One rate

7.0

Standard envelope

<=0.1Kg

7.5

<=0.25 Kg

8.0

<=0.50 Kg

8.0

Large envelope

One rate

8.5

Standard parcel

<=0.25 Kg

8.5

>0.25 Kg & <=0.50 Kg

9.0

>0.50 Kg & <=1.0 Kg

9.5

>1.0 Kg & <=1.5 Kg

10.0

>1.5 Kg & <=2.0 Kg

10.5

>2.0 Kg & <=3.0Kg

11.5

Each additional 1Kg till 12 Kg

Additional 1 AED per kg

Oversize parcel

<=1.0 Kg

11.5

>1.0 Kg & <=2.0 Kg

12.5

>2.0 Kg & <=3.0 Kg

13.5

>3.0 Kg & <=4.0 Kg

14.5

>4.0 Kg & <=5.0 Kg

15.0

Each additional 1Kg till 10 Kg

Additional 1 AED per kg

>10 Kg & <=15 Kg

24.5

>15 Kg & <=20 Kg

29.5

>20 Kg & <=25 Kg

34.0

>25 Kg & <=30 Kg

39.0

Extra Oversize

<=1 Kg

12.5

Each additional 1Kg till 10 Kg

Additional 1 AED per kg

>10 Kg & <=15 Kg

26.0

>15 Kg & <=20 Kg

31.0

>20 Kg & <=25 Kg

36.0

>25 Kg & <=30 Kg

41.0

Bulky

 

 

<=20 Kg

34.0

>20 Kg & <=21 Kg

36.0

>21 Kg & <=22 Kg

38.0

>22 Kg & <=23 Kg

40.0

>23 Kg & <=24 Kg

42.0

Each additional 1Kg till 30 Kg

Additional 2 AED per kg

>30 Kg & <=35 Kg

61.0

>35Kg & <=40 Kg

71.0

40kg>

Additional 10 AED per 5 kg

3. Monthly Storage Fees

A monthly fee that applies to each item that is stored in a noon fulfillment center. The fee is calculated based on the size of the item in cubic feet* and the number of storage days.

Categories

AE

Cost per CBF per month (AED)

All categories

1.5

 *CBF (Cubic Feet) =(L) Length (cm) x (W) Width (cm) x (H) Height (cm)/28317

II. Circumstantial Fees

Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.
These fees include long-term storage, non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for 
non-compliance with local laws and policies. 

1. Long term storage

A fee applicable to each item stored in a noon fulfillment center in the aging bucket of more than 365 days.

Categories

AE

Cost per CBF(AED)


All categories


25

 *Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317 

2. Non-Saleable Item storage Fee

This fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days. (Effective April 1st,2023)

Categories

AE

Cost per CBF(AED)


Non- saleable Stock

12

 *Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317 

3. Warranty Fees (WNTY)

A charge for warranty claims made by the customers which the seller couldn't fulfill as per the local law and noon's policies

4. Retention Penalty fees (RETP)

The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers for grievances arising from non-adherence to local laws and our policies. These grievances can be due to, but are not limited to, items that are missing parts/accessories, counterfeit, damaged, defective, used, expired, not matching the product listing, or having pricing errors.

5. Return Administration Fee

This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons. 
These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order, 
exceptional return cases, and post-RTC.
The fee will be the lesser of 15 AED or 20% of the referral fee for the returned item. It will take effect on October 1st, 2024.

6. Miscellaneous Fees (MISC)

An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customer, or/ and are against the local laws and noon policies , such as counterfeit penalties.

III. Inventory Removal Fee

A fee that applies to each unit that is shipped back to you at your request. The inventory removal fee is either based on the product’s volumetric weight, or the product’s physical weight, whichever is higher and varies depending on the collection method. Find out how to calculate the Inventory Removal Fee.

a. Delivery request

 Inventory Removal 

Unit of Measurement

AE

AED


Minimum fee per inventory removal request

 


15


Handling fee (per unit)


per unit


0.3


Same-city delivery fee


per KG*


1.0


Cross-city delivery fee


per KG*


1.0

*Kg is greater of weight in kg or volumetric weight, where volumetric weight is (L (cm)*W (cm)*H (cm)/5000)

b. Collection request

 Inventory Removal 

Unit of Measurement

AE

AED


Minimum fee per RTV

 


15


Handling fee (per unit)


per unit


0.3


Processing fees


per CBF*


0.8

*where CBF (cubic feet)= L*B*H (cm)/28,317

IV. Value Added Services

All goods sent to FBN must adhere to noon’s packaging guidelines to ensure the safety of your products. To avoid rejecting products which do not meet these standards, we now offer the value-added services for your convenience.

Inbound Value-added service

Item type

AE

Cost per unit (AED)


Plain Polybag /Shrink Wrap


All Envelopes & Standard parcel


0.8


Oversize


0.8


Extra Oversize & Bulky


1.0


Bubble Wrap


All Envelopes & Standard parcel


2.0


Oversize


2.0


Extra Oversize & Bulky


NA


Box with Filler


All Envelopes & Standard parcel


2.0


Oversize


2.5


Extra Oversize & Bulky


NA

 

 

 

 


That’s it!

 

Got more questions? 


Contact us at seller@noon.com

 

 



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