Fulfilled by Noon (FBN) Fees in UAE
This Fulfilled by noon (FBN) service annex incorporates and is governed
by the Seller Terms and Conditions. The combination of the Seller Terms and
Conditions and the provisions of this service annex shall together constitute
the contract between the parties.
Starting 1st September 2025 the following fees will apply to all your
Fulfilled by noon (FBN) items.
Note:
All fees are exclusive of VAT, and will be charged per unit based on the
dimensions and weight of the product.
All fees are exclusive of VAT, and will be charged per unit based on the
dimensions and weight of the product.
I. Default Fees
1. Referral Fees - Updated
The revised referral fees is applicable from 1st September 2025
For each product sold, we shall charge a referral fee based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.
There are some PST and Brand Level exceptions that apply to the below mentioned fees. Click here to download the exceptions sheet
2. FBN Outbound fees
A fee that applies to each unit once an order is first marked Delivered or NDR (Non-Delivered Return). The value of the FBN outbound fee is based on a combination of the dimensions, shipping weight and sale price of the product. Find out more about how to calculate the FBN Outbound Fee.
3. Monthly Storage Fees
A monthly fee that applies to each item that is stored in a noon
fulfillment center. The fee is calculated based on the size of the item in
cubic feet* and the number of storage days.
Categories | AE |
Cost per CBF per month (AED) | |
All categories | 1.5 |
*CBF (Cubic Feet) =(L) Length (cm) x (W) Width (cm) x (H) Height
(cm)/28317
A separate FBN storage fee statement is issued monthly, typically during the second week
of the following month. All storage-related charges are consolidated in this statement.
Relevant adjustments are applied before finalizing the seller's payout, and the fees
are deducted in the same manner as other standard Statements.
II. Circumstantial Fees
Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.
These fees include long-term storage, non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for
non-compliance with local laws and policies.
1. Long term storage
A fee applicable to each item stored in a noon fulfillment center in the
aging bucket of more than 365 days.
Categories | AE |
Cost per CBF(AED) | |
All categories | 25 |
*Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317
2. Non-Saleable Item storage Fee
This fee applies to non-saleable inventory stored in noon fulfillment
centers for an aging bucket of more that 30 days. (Effective April 1st,2023)
Categories | AE |
Cost per CBF(AED) | |
Non- saleable
Stock | 12 |
*Cubic Feet = Length (cm) x
Width (cm) x Height (cm)/28317
To avoid long term storage fees / non-saleable storage fees, the inventory removal requests for aging inventory should be placed by the 25th of every month3. Warranty Fees (WNTY)
A charge for warranty claims made by the customers which the seller
couldn't fulfill as per the local law and noon's policies
4. Retention Penalty fees (RETP)
The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers for grievances arising from non-adherence to local laws and our policies. These grievances can be due to, but are not limited to, items that are missing parts/accessories, counterfeit, damaged, defective, used, expired, not matching the product listing, or having pricing errors.
5. Return Administration Fee
This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons.
These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order,
exceptional return cases, and post-RTC.
The fee will be the lesser of 15 AED or 20% of the referral fee for the returned item. It will take effect on October 1st, 2024.
6. Miscellaneous Fees (MISC)
An amount charged to the seller for any irregular occurrences that they
may cause, which engender grievances to our customer, or/ and are against the
local laws and noon policies , such as counterfeit penalties.
III. Inventory Removal Fee
A fee that applies to each unit that is shipped back to you at your request. The inventory removal fee is either based on the product’s volumetric weight, or the product’s physical weight, whichever is higher and varies depending on the collection method. Find out how to calculate the Inventory Removal Fee.
a. Delivery request
Inventory Removal | Unit of Measurement | AE |
AED | ||
Minimum fee per
inventory removal request | 15 | |
Handling fee (per
unit) | per unit | 0.3 |
Same-city delivery
fee | per KG* | 1.0 |
Cross-city
delivery fee | per KG* | 1.0 |
*Kg is greater of weight in kg or volumetric weight, where volumetric
weight is (L (cm)*W (cm)*H (cm)/5000)
b. Collection request
Inventory Removal | Unit of Measurement | AE |
AED | ||
Minimum fee per
RTV | 15 | |
Handling fee (per
unit) | per unit | 0.3 |
Processing fees | per CBF* | 0.8 |
*where CBF (cubic feet)= L*B*H (cm)/28,317
IV. Value Added Services
All goods sent to FBN must adhere to noon’s packaging guidelines to
ensure the safety of your products. To avoid rejecting products which do not
meet these standards, we now offer the value-added services for your
convenience.
Inbound Value-added service | Item type | AE |
Cost per unit (AED) | ||
Plain Polybag /Shrink Wrap | All Envelopes
& Standard parcel | 0.8 |
Oversize | 0.8 | |
Extra Oversize
& Bulky | 1.0 | |
Bubble Wrap | All Envelopes
& Standard parcel | 2.0 |
Oversize | 2.0 | |
Extra Oversize
& Bulky | NA | |
Box with Filler | All Envelopes
& Standard parcel | 2.0 |
Oversize | 2.5 | |
Extra Oversize
& Bulky | NA |
FAQ
Q: Where can I find details about the following fees?
Long-term storage fees per item/SKU- Non-saleable item storage fees
- Inventory removal fees
- Administration fees
A:
You can find all of these fee details through the Seller Lab in your weekly statements by clicking on Navigation Menu > Payments & Fees > Statements.
or by downloading the statement report by clicking on the Navigation Menu > Payments & Fees > Export > Generate Report > choose Statement Detail Report > select the Start and End Date , then Create. Click Here for the steps.
That’s it!
Got more questions?
Contact us at seller@noon.com
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