This article offers guidance on handling stock transfers to the Noon warehouse, focusing on quality checks and managing non-saleable items.

Reasons for Non-Saleable Inventory

Non-saleable inventory refers to items stored in the Noon warehouse that cannot be sold due to specific issues. These can be categorized into two main reasons:

1. Stranded Issue

• Items under this category are marked as non-saleable because they are damaged, expired, or have missing parts.
• Important Note:
• If stranded non-saleable items remain stored for 30 days or more, you will incur storage fees.

2. Content Issue

• Items marked as non-saleable due to content issues are those that do not match the catalog details. Below is a table of common content issues:

reason_code	Reason
wrong_size	Wrong Size
wrong_color	Wrong Color
missing_description	Missing Description
wrong_content	Wrong Content
wrong_image	Wrong Image
wrong_model	Wrong Model
wrong_product	Wrong Product
wrong_brand	Wrong Brand
rr_unidentified	Unidentified Item

How to Check Non-Saleable Inventory on Seller Lab

You can easily access your non-saleable inventory by following these steps:

1. Navigate to the Fulfilled by Noon Section:
• Log in to Seller Lab.
• Click on Fulfilled by Noon, then select Inventory.
2. Use the Non-Saleable Filter:
• In the inventory dashboard, select the Non-Saleable filter to view all non-saleable items stored in Noon’s warehouse.
  

Fixing non-saleable (content issue) for NSKU or ZSKU

Products in Noon’s catalog are categorized as either NSKU or ZSKU, depending on whether they are listed through the Noon catalog or the Partner catalog:

1. NSKU (Noon SKU)

• These SKUs are listed under the Noon catalog.
• Sellers can update offer details but cannot make changes to the content.

How to Fix NSKU Issues:

• Use the Non-Saleable Content Issue filter to investigate the issue.
• Navigate to the product details section, unmap the barcode from the incorrect SKU, and then remap it to the correct SKU in the catalog.

2. ZSKU (Partner SKU)

• These SKUs are listed under the Partner catalog.
• Sellers have the flexibility to update both offer details and content.

How to Fix ZSKU Issues:

• Visit the product details page and address the content issue to resolve the failure reason in the inbound QC process.
  

 Understanding the Relabeling Feature

The Relabeling feature allows sellers to correct product issues and transfer items back to saleable inventory.

Steps to Relabel SKUs:

1. Navigate to Fulfilled by Noon and go to the Inventory section.
2. Apply the Non-Saleable filter to view non-saleable items.
3. Select the Content Issue filter to display SKUs marked with content issues.
4. Click View Box Details to access information such as:
• Product title, PBarcode, SKU number, and product images.
• Details of the item received on ground with the ASN.
5. Click Product Details to go to the SKU details page and rectify the issue based on the SKU type (NSKU or ZSKU).
6. Click Resolve Issue:
• Acknowledge the disclaimer and submit a request to move the stock to saleable inventory.

Note:

The Resolve Issue button will be disabled if older FBN stock of the same item is already live on the website.

Reviewing Request History

Once you submit a request to resolve a non-saleable issue, you can track the status through the Request History tab.

1. Passed: Request accepted, stock moved to saleable inventory.

2. Rejected: Request denied, but you can submit a new request.

3. Pending: Awaiting action to be taken from your side; resolve issue button will be deactivated.

 

 

 

That’s it!

Got more questions? 

Contact us at seller@noon.com