This article offers guidance on handling stock transfers to the Noon warehouse, focusing on quality checks and managing non-saleable items.

Reasons for Non-Saleable Inventory

The non-saleable inventory can be categorized into two main reason. They are as follows

1. Stranded Issue: If the item is marked as non-saleable under stranded issue, it means the item is either damaged, expired, unidentified or has missing parts. 

Note: If the item is stored as non-saleable stranded issue filter, you 
will get charged for the non-saleable item storage fees if the item is stored
for 30 days or more.

2. Content Issue: The items marked as non-saleable with the content issue indicates that the items received on ground were different from what was listed in the catalog. The below table gives all the possible content issue that can occur. 

Checking non-saleable inventory on Seller Lab

The non-saleable inventory can be accessed very easily by following these simple steps. 

- Navigate to Fulfilled by Noon and then click on Inventory.

- You will be able to see inventory which is classified into All, Saleable and Non-Saleable inventory filters. 

- You can click on the non-saleable filter to view the non-saleable inventory stored in noon warehouse.

Fixing non-saleable (content issue) for NSKU or ZSKU

You can list your products on Seller Lab using either the Noon catalog or Partner catalog. When you list your product under the Noon catalog, the SKU is referred to as NSKU. With NSKU, you can update offer details, but making changes to the content is not allowed

If the SKU is listed under the Partner catalog, it is referred to as ZSKU. In this case, you have the option to not only update the content for the SKU but also modify the information on the offer details page.

- How to fix issue with NSKU: If the NSKU is marked as non-saleable, you can investigate the issue using the non-saleable content issue filter. Navigate to the product details section, unmap the barcode from the incorrect SKU, and then remap it to the correct SKU in the catalog.

- How to fix issue with ZSKU: If a ZSKU is designated as non-saleable, you can visit the product details and address the content issue to rectify the reason for the product's failure in the inbound QC.

Understanding the Relabeling Feature

Relabeling allows correcting product issues to move items back to saleable inventory. You can follow these simple steps to relabel the SKUs:

- Click on Navigation menu and then click on Fulfilled by noon. Click on Inventory. 

- You can click on the non-saleable filter to view the non-saleable inventory stored in noon warehouse.

- Select the Content Issue filter. This will show all the SKUs which are non-saleable due to content issue. 

- Click on View Box details button. This will show your more details about the product title, p-barcode, SKU number, images of the item received on ground with the ASN, etc. 

- Click on Product Details button. This will redirect you to the SKU details page and you can rectify the issue reason based on the type of SKU. 

- Once the issue is fixed, you need to click on Resolve Issue button, and then, acknowledge the disclaimer and submit a request to transfer the stock to saleable inventory.

Reviewing Request History

Once the request to resolve the non-saleable issue is submitted you can review the request checking the Request History. You will be able to see three status in the request history tab. These statuses are as follows.

1. Passed: Request accepted, stock moved to saleable inventory.

2. Rejected: Request denied, but you can submit a new request.

3. Pending: Awaiting action to be taken from your side; resolve issue button will be deactivated.

That’s it!

Got more questions? 

Contact us at seller@noon.com