Relabeling Feature for non saleable inventory

Relabeling Feature for non saleable inventory

This article offers guidance on handling stock transfers to the Noon warehouse, focusing on quality checks and managing non-saleable items.

Reasons for Non-Saleable Inventory

Non-saleable inventory refers to items stored in the Noon warehouse that cannot be sold due to specific issues. These can be categorized into two main reasons:

Types of Non-Saleable Inventory:

1. Stranded Issue

  1. ASN Inbound QC Failed
    • Inventory that fails to meet noon's Quality Guidelines upon arrival at their fulfillment center.
  2. Non-Delivered Returns (NDR)
    • Items that were undelivered to customers.
    • For FBN orders: NDR items undergo Quality Checks. Saleable items are restocked, while non-saleable items can be returned to sellers with payouts based on grading.
    • For FBP orders: NDR items are returned directly to the seller.
  3. Customer-Initiated Returns (CIR)
    • Items returned by customers.
    • For FBN orders: Items undergo Quality Checks. Saleable items are restocked, while others are returned to sellers with payouts based on grading.
    • For FBP orders: CIR items undergo a Quality Check (QC) at noon's FBN warehouse. After that, these items become available for sellers to request back, with payouts based on grading. Returns are processed via the Direct Ship Customer Returns Process.
  4. Mislabel
    • Inventory that does not match the SKU details listed on the website.
  5. Expired
    • Products that have exceeded their minimum shelf life as per noon's inbound QC policy.
  6. Damaged
    • Inventory damaged while stored in noon’s warehouse.
  7. Researching
    • Items currently being evaluated by noon’s warehouse team to determine the issue and its classification.
  8. Others
    • This inventory is being processed by noon's warehouse team to accurately identify the issue and assign it to one of the sub-types.
Info

Important Note:

All non-saleable stranded issue types—except those categorized as "Other" and "Researching"—will incur Monthly Storage Fees (MSF) if they remain stored for 30 days or more. Sellers are strongly advised to retrieve these items promptly to avoid additional charges.

2. Content Issue

  • Items marked as non-saleable due to content issues are those that do not match the catalog details. Below is a table of common content issues:

reason_code

Reason

wrong_size

Wrong Size

wrong_color

Wrong Color

missing_description

Missing Description

wrong_content

Wrong Content

wrong_image

Wrong Image

wrong_model

Wrong Model

wrong_product

Wrong Product

wrong_brand

Wrong Brand

rr_unidentified

Unidentified Item

How to Check Non-Saleable Inventory on Seller Lab

You can easily access your non-saleable inventory by following these steps:

  1. Navigate to the Fulfilled by Noon Section:
    • Log in to Seller Lab.
    • Click on Fulfilled by Noon, then select Inventory.
  2. Use the Non-Saleable Filter:
    • In the inventory dashboard, select the Non-Saleable filter to view all non-saleable items stored in Noon’s warehouse.

Fixing non-saleable (content issue) for NSKU or ZSKU

Products in Noon’s catalog are categorized as either NSKU or ZSKU, depending on whether they are listed through the Noon catalog or the Partner catalog:

1. NSKU (Noon SKU)

  • These SKUs are listed under the Noon catalog.
  • Sellers can update offer details but cannot make changes to the content.

How to Fix NSKU Issues:

  • Use the Non-Saleable Content Issue filter to investigate the issue.
  • Navigate to the product details section, unmap the barcode from the incorrect SKU, and then remap it to the correct SKU in the catalog.

2. ZSKU (Partner SKU)

  • These SKUs are listed under the Partner catalog.
  • Sellers have the flexibility to update both offer details and content.

How to Fix ZSKU Issues:

  • Visit the product details page and address the content issue to resolve the failure reason in the inbound QC process.

 Understanding the Relabeling Feature

The Relabeling feature allows sellers to correct product issues and transfer items back to saleable inventory.

Steps to Relabel SKUs:

  1. Navigate to Fulfilled by Noon and go to the Inventory section.
  2. Apply the Non-Saleable filter to view non-saleable items.
  3. Select the Content Issue filter to display SKUs marked with content issues.
  4. Click View Box Details to access information such as:
    • Product title, PBarcode, SKU number, and product images.
    • Details of the item received on ground with the ASN.
  5. Click Product Details to go to the SKU details page and rectify the issue based on the SKU type (NSKU or ZSKU).
  6. Click Resolve Issue:
    • Acknowledge the disclaimer and submit a request to move the stock to saleable inventory.

Note:

The Resolve Issue button will be disabled if older FBN stock of the same item is already live on the website.

Reviewing Request History

Once you submit a request to resolve a non-saleable issue, you can track the status through the Request History tab.

1. Passed: Request accepted, stock moved to saleable inventory.

2. Rejected: Request denied, but you can submit a new request.

3. Pending: Awaiting action to be taken from your side; resolve issue button will be deactivated.

 

 

 

That’s it!

Got more questions? 

Contact us at seller@noon.com

 

 



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