In the event of a product recall initiated by any government authority or brand due to quality or safety concerns, noon will actively support the recall process by retrieving the affected items from customers.

Process Overview:

  1. Seller Notification:  A formal notification will be sent to the seller before initiating any customer refunds related to the recall.

  2. Customer Refund:  noon will process refunds for the affected customers. The cost of the recalled items will then be billed to the seller.

  3. Return to Vendor (RTV):  After refunds are completed, noon will proceed with its standard Warranty RTV process to return the recalled units to the seller.

  4. Seller–Brand Coordination:  The seller is responsible for coordinating directly with the brand to recover the item value. noon will not be liable for any value recovery from the brand.






That’s it!  

 

Got questions?

Contact us at seller@noon.com