Directship Order fulfillment - Web Version

Order fulfillment and processing are critical elements for our Directship sellers. In our commitment to enhancing efficiency, we provide sellers with two options for fulfilling orders: either through the app or via the web. Using the web will empower sellers to seamlessly process and hand over orders to noon for prompt delivery to customers.

Important Checklist Before Fulfilling Your DirectShip Orders using the web version

Here are the things that you need to keep in mind before you start processing or fulfilling your Directship Orders:

• Warehouse Fulfillment Mode: Make sure your warehouse is configured for the Web Version before starting to fulfill orders using the below steps.
• Click on "Fulfilled by Partner" and then select "Warehouse." Choose the desired warehouse and click "Edit" in the Order Fulfillment section.
• Select "Web" from the platform dropdown, and save settings.
• Confirm the switch by checking the "Web" tag next to the warehouse name under the DirectShip tab.
• Packaging Materials and AWB QR Codes: Ensure you have the required noon packaging materials and Shipment AWB (Airway Bill) QR Code labels ready before processing orders.

  The shipment number (AWB) is available as a QR label pre-printed on the packaging materials provided by noon.

  If the pre-printed materials are not available, you can use QR stickers to scan for the shipment number. In cases where QR stickers (QRB Label-Pack of 1 Roll) are also unavailable, you can order them through Seller Lab > Packing Materials. for more details visit the "Ordering your Packaging Materials" section.

• Packing Guidelines: Review and fully understand our Packing Guidelines to ensure compliance.
  
• Fees and Regulatory Policies: Familiarize yourself with the Fees and Regulatory Policies to avoid any unexpected issues during order fulfillment.
• 2D Barcode Scanner: Essential for scanning QR codes of AWB numbers. If unavailable, AWB numbers can be manually entered.

Note: You can also type the AWB number directly for shipment creation if you do not have a 2D scanner.

How to switch from App to the web version?

1. Click on "Fulfilled by Partner" and then select "Warehouse." Choose the desired warehouse and click "Edit" in the Order Fulfillment section.
2. Select "Web" from the platform dropdown, and save settings.
3. Confirm the switch by checking the "Web" tag next to the warehouse name under the DirectShip tab.
   

1. The seller can enable their warehouse either on web or on the mobile version of order fulfillment but not on both.

2. This feature is only applicable for DirectShip orders only. For DirectShip picklist model the sellers need to get in touch with the seller support team for further assistance.

How to fulfill an order using the web version?

To fulfill orders using the web version follow below steps:

1. Click "Fulfilled by Partner" and then "Directship."  "."
2. Go to the "Pending" tab, filter by "Pending" status to view unprocessed orders.
3. Click "Create Shipment" for each order.
4. To cancel/reject, click "Action" then click on"Out of Stock."
5. Start fulfilling: "Create Shipment" then click on"Add" for each item.
6. Optionally, add serial numbers (follow guidelines below).
7. Manually enter or scan serial numbers.
8. Click "Continue" after updating serial numbers.
9. Add/scan shipment number, ensuring items fit in one package.
10. After shipment creation, click on "Action" to manage issues incase is the shipment is damaged or lost.

Note:

-Make sure your warehouse at the top has changed to a web version before starting fulfilling orders using the above steps.

Note:

Serial number Considerations:

A serial number is a unique identification assigned by the manufacturer to each product. For example, identical iPhones will have distinct serial numbers.

-Updating the serial number is optional but recommended.

It facilitates a hassle-free warranty process, record-keeping and claim purposes.

-The system accepts alpha-numeric serial numbers.

-Only hyphen (-) is accepted as a special character.

-The system won't accept the serial number if there are any spaces in the value provided.

-If you are manually entering the serial number make sure to press Enter on the keyboard to link the serial number. If you are scanning the serial number it will be automatically linked to the product.

Note:

Package Considerations:

Ensure all items in a specific order fit in the same noon package.

If the packaging is too small, use multiple packages and split the items in the pop-up accordingly.

How will shipment be collected?

Shipment collection is a straightforward process once your shipments have been created on Noon. If you have set your handover preference to "Pickup" in the warehouse settings, Noon will take care of assigning a delivery associate to collect your shipment. Here’s how you can monitor and manage the pickup process:

1. Navigate to "Fulfilled by Partner" and select "Directship."
2. Look for your shipment under the "Pending" tab. Here, the status "Pickup Requested" indicates that the collection process is initiated.

• Note: The scheduling of the pickup depends on both the availability of the pickup agent and the processing time associated with your warehouse.

3. When a pickup agent is assigned to your shipment, the status will update to "Pickup Assigned." At this point, the contact details of the pickup agent will become available.
4. To find the driver’s contact information, click on "Driver Contact Details." This action provides you with the means to directly call or message the agent via WhatsApp, facilitating easy coordination for your shipment pickup.
   

How to create a manifest and handover the shipments?

1. In Seller Lab, click "Fulfilled by Partner", then "DirectShip".
2. Click the "Pending" tab, then click the "Manifestation" button.
3. Click "Create Manifest" on the top right corner, enter the number of the shipment you will handover, then click "Save Changes" to complete the creation of your manifest.
4. After generating your manifest, click "Print QR Code". You'll see a pop-up showing the manifest details and QR code that you'll need print to present to noon upon handing over your shipments.
5. If needed, you can edit the number of shipments by clicking “Edit”, and add the correct number of shipments that you are handing over and then click “Save Changes”.

Note: The 'Giving' option is only available on the app. When using the website to fulfill orders, you will only have the option to "Create a manifest".

Common errors encountered during order fulfillment

During the order fulfillment process, you may encounter errors that disrupt the flow. Below are common issues and steps to resolve them:

• DirectShip Picklist Orders:

• Issue: The web version is only applicable for orders under the DirectShip model. Errors may occur if attempting to process orders under DirectShip picklist tab using the web version.
• Solution: Contact the seller support team at seller@noon.com. They will move the warehouse from picklist to the regular DirectShip flow, allowing you to use the web version for order fulfillment.

• Unverified Contact Details in Warehouse Settings:

• Issue: Unverified phone numbers or email IDs used for warehouse creation can prevent editing details in Warehouse settings.
• Solution: Verify the contact details in the warehouse setting using OTP. Refer to the warehouse creation article for guidance on verifying contact details. Once verified, you can edit order fulfillment and handover preferences.
  
• If you have received an order notification on email, but could not find the order you need to make sure you are on the correct page and search using the order number. The order is most likely cancelled by the customer, hence, its not visible. you can also reach out to Seller Support to reconfirm or get more details.
  

Note:

Count-based manifest will let you enter the number of shipments that you're handing over to noon. The noon representative will have to scan the exact same number of shipments. You'll be allowed to edit this count, in case there's a mismatch. The number that you enter will have to match the number of shipments that the representative scans for noon to complete the manifest receiving process.

In Open Manifest the noon representative will scan all the shipments handed over by you and close the manifest. The list of received shipments received by noon against all manifests can be accessed via the Manifestation page.

FAQs:

1. Question: I don't have an Android phone. How do I process orders?
   

Answer: Go to Seller Lab, click on "FBP," then "Warehouse." Click "Edit" to change the Order Fulfillment platform from App to Web. After making this change, you can follow the standard process for fulfilling orders using the web version.

 

1. Question: I already created a shipment, but I lost the QR code on the package. How can I get it again? Can I put a new QR code on it?
   

Answer: If you've already created a shipment but lost the QR code on the package, you can reprint it. To do this, go to "FBP" and then "Directship" in Seller Lab. Use the filter to select the status "Shipment Generated," then click the action button for the specific shipment you need. From there, select "Reprint AWB" to generate a new QR code.

 

1. Question: I'm not able to see any orders even though I received an email notification for new orders.
   

Answer: Check Warehouse Settings: Verify the platform (web or mobile) selected for the warehouse where you received the order. Ensure User Access: Make sure a project user has been created in Seller Lab. The user's details must be added to Seller Lab to enable login and access to orders. Verify Warehouse Code: Confirm that you are viewing the correct warehouse where the orders are being received. Ensure the correct warehouse code is selected.

 

1. Question: Can I change the method from the app to the web after creating a shipment so I can manifest it using Seller Lab?
   

Answer: Once a shipment is created, you should not change the method from the app to the web, or vice versa, for manifesting. Sellers must manifest shipments using the same method they were created with. If you have any shipments created through the app, please ensure they are all processed and cleared before switching to using the web or any other method.

1. Question: Can I manually type the shipment number since my phone camera is broken?
   

Answer: Manual input of the shipment number is not available in the app; it can only be done using the web version.

 

1. Question: Your driver came before I had the items ready, and he left. How do I call him back?
   

 Answer: If your driver arrived before your items were ready and has already left, you will need to contact Seller Support (SS) to arrange for the driver to return and pick up the items.

 

1. Question: I didn't receive any email notification for the order, and now it has been canceled. Can the cancellation penalty be waived?
   

 Answer: We recommend checking your spam folder or whitelisting the email address orders@noon.com to ensure you receive future notifications.

 

1. Question: I don't have a 2D barcode scanner.
   

Answer: A 2D barcode scanner is mandatory for processing orders (scanning QR codes of AWB numbers) and receiving returns through the web version.

 

1. Question: I have an order to ship tomorrow, but I can only ship it after three days. What should I do?
   

Answer: If you're unable to ship the order on time, please inform Seller Support immediately. While they may be able to assist with options to manage the delay, this is not guaranteed, and the outcome will depend on the situation and available options.

 

1. Question: Where can I find the contact details of the driver or delivery associate who is assigned to collect/pickup my shipments/orders?
   

Answer: Once a Delivery Associate has been assigned for order collection, his details will be available via the Web or DirectShip Mobile App

 

1. Question: How to arrange a delivery associate/drive for order collection?
   

Answer: Order collection or pickup will be automatically assigned once a shipment is created. Contacting Seller Support is not necessary unless technical issues have been encountered.

Note:

-Shipping details cannot be generated manually. Noon will provide the packing material, and you will need to scan the QR code to create the shipment.

-Order status cannot be manually updated; it will automatically be updated during the order processing cycle.

-Sellers can update the order status only when using the Direct Delivery model.

-Sellers cannot schedule a pickup or drop-off. Once the shipment is generated, it will automatically be assigned for pickup or drop off depending on your handover preference.

Got questions?

Contact us at seller@noon.com