How to receive RTV shipments using the Supply Chain External app

How to receive RTV shipments using the Supply Chain External app

The Supply Chain External app and the Seller Lab web platform both offer options for processing orders and receiving your RTV shipments from Noon’s logistics team. You can choose to manage your returns using the mobile app, available for Android phones, or through the Seller Lab web version.

In this article, we will focus on the process of receiving RTV shipments such as customer-initiated returns, non-deliverable returns (NDRs) due to customer unresponsiveness, and return-to-vendor (RTV) requests using the Supply Chain External app. Click here to download the app.

Note: Supply Chain App is only compatible with Android phones and tablets

You can also use this process to accept packing material deliveries through the app.

User Access and Accountability for RTV Shipments

Team members with a Seller Lab user account can download and use the Supply Chain External App to receive RTV shipments.

  • The app records the details of each user who processes RTV shipments, serving as proof of delivery of your RTV shipment.
  • Ensure all employees responsible for receiving RTV shipments are registered on Seller Lab for accurate tracking and issue resolution.
  • Noon is not liable for lost RTV shipments received by registered employees on Seller Lab.

For more information about how to login on your Supply Chain External App, click here.

Steps for Receiving RTV Shipments Using the Supply Chain External App

Use the Supply Chain External app to receive all your RTV shipments when delivered by noon.

Note:

Ensure all "Giving manifests" are closed before starting a "Return manifest";

otherwise, you won't be able to receive your RTV shipment on the app.

Follow these steps to efficiently receive your RTV shipments through the app:

  1. Open the Supply Chain External App and tap Receiving.
  2. Scan the manifest QR code on the delivery associate’s phone.
  3. Tap Accept Manifest
  4. And then click Confirm.
  5. Select Begin Unpacking and scan each package one by one.
  6. Once all packages are scanned, close the manifest by tapping Complete Packaging.

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Reporting Damaged Items via the Supply Chain External App

You can report any damaged items you received directly on the Supply Chain app by following the below listed steps:

  • Once done scanning all packages, tap the (+) sign  then Report Damaged Pkg. The camera will open so you scan the AWB of the damaged package. 
  • Tap Capture Pictures to add up to 2 pictures of the damaged item, then tap Upload Pictures. Pictures are mandatory to address your dispute.
  • Then tap “Submit report”.
  • Finally, raise a dispute on Seller Lab after reporting the damaged item.
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Creating a Dispute Ticket for Returned Items 

You can create a dispute ticket against reported damaged returns via Seller Lab , to learn more about it visit our Disputes & Claims Resolution Policy





That's It!

Got any more questions?

Contact us on seller@noon.com.


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