Note: Supply Chain App is only compatible with Android phones and tablets and and can be downloaded from our App Center.

Important Checklist Before Fulfilling Your DirectShip Orders using the App:

Here are the things that you need to keep in mind before you start processing or fulfilling your DirectShip Orders:

1. Warehouse Fulfillment Mode: Make sure your warehouse is configured for the Mobile Platform by following the below steps.
   

o    Click on "Fulfilled by Partner" and then select "Warehouse." Choose the desired warehouse and click "Edit" in the Order Fulfillment section.

o    Select "App" from the platform dropdown, and save settings.

1. Packaging Materials and AWB QR Codes: Make sure you have the necessary noon packaging materials and Shipment AWB (airway bill) QR Code stickers ready. Please note, you cannot generate your own AWB QR Codes. For more details about ordering packaging materials, visit the "Ordering your Packaging Materials" section.
   
2. Supply Chain Mobile Application: Ensure you have downloaded the Supply Chain mobile app. If you haven’t yet, you can find it in our App Center. Please be aware that the app is only compatible with Android devices and tablets and is not available on the Google Play Store.
   
3. Project User Setup: Make sure you have already created project users to grant access to the Supply Chain mobile app. If you need help with this process, you can learn more by clicking here.
   
4. Packing Guidelines: Review and fully understand our Packing Guidelines to ensure compliance.
   
5. ​Fees and Regulatory Policies: Familiarize yourself with the Fees and Regulatory Policies to avoid any unexpected issues during order fulfillment.
   

Login Options:

• WhatsApp

• Email

• SMS

• QR Code

A. Log In With WhatsApp

• Step 1: Choose “Continue with WhatsApp” on the login screen.

• Step 2: Input your registered WhatsApp number and continue.

• Step 3: You'll be redirected to WhatsApp; send the pre-filled "new_otp" message.

• Step 4: Input the received OTP code for verification.

• Note: Make sure your mobile number is registered in the seller lab under the Users section.

B. Log In With Your Email

• Step 1: Select “Continue with email” on the login screen.

• Step 2: Enter your registered email ID and proceed.

• Step 3: Receive an OTP code via email.

• Step 4: Enter the OTP code for verification.

• Note: Ensure your email is registered in the seller lab under the Users section.

C. Log In With Your Phone Number (SMS)

• Step 1: Tap “Continue with Phone” on the login screen.

• Step 2: Enter your registered mobile number and continue.

• Step 3: An OTP will be sent via SMS.

• Step 4: Input the OTP code for verification.

• Note: Verify your mobile number is registered in the seller lab under the Users section.

D. Log In With A QR Code

• Requirements: User Code and Warehouse/Facility Code.

• Step 1: Select “Scan to log in” on the login screen.

• Step 2: Scan your User QR code and Facility QR code.

• Generating QR Codes:

• For User QR Code: Navigate to “Warehouse” > “Users” in Seller Lab, click (...), then “QR code”.

• For Facility QR Code: In Seller Lab, go to “Warehouse” > “Facility Config”, then click (...) for “Generate QR code”.

How To Generate New QR Codes?

1. Generating your “User QR code”
-   in Seller Lab, click “User & access”, then click “Project Users”

-  Click on Edit button, and in the user setting enable the QR code login option.The QR code will be visible.
-  Scan QR Code and Download for future use

2. Generating your “facility QR Code”
- in Seller Lab, click “User & access”, then click “Facility Login Config”

- Select the Warehouse you want to login with
- Click (...) then “Generate QR code”

- Scan QR Code and Download for future use

Application Updates & Features

Updating to the latest version of the Supply Chain External App is crucial for accessing new features, including:

• Switching between accounts and warehouses.

• A simpler user interface.

• Grouped options for easier navigation.

• Improved access to app functionalities.

Switching Between Accounts and Warehouses

• Accounts: If a single mobile number is linked to multiple accounts, select your desired account upon logging in.

• Warehouses: Tap “Switch Facility” to choose from the list of warehouses under your account.