noon Order Fulfillment Process- Cross Border
Efficient fulfillment is the backbone of a great customer experience. This guide outlines the end-to-end process for noon sellers—from receiving a Purchase Order (PO) to successful handover at our hubs.
1. Receiving Your Purchase Order (PO)
noon sends a Purchase Order (PO) via email every day for all new orders. This document contains the list of products requested, quantities, and pricing.
You can access the Globalship Portal from this link
- Download from Portal: You can also access these documents via the Shipping Document section in the Partner Portal.
- Review your PO: Ensure all details match your expectations before proceeding.
2. Invoicing and Shipping Label Creation
Once you have your PO, you must prepare the necessary financial and logistics documentation.
Invoice Requirements
1. Party Details (Supplier & Buyer)
Both the supplier and the buyer information must be clearly stated to establish the legal identities of the entities involved:
- GST Numbers: The valid GSTIN for both the seller and the purchaser.
- Billing Addresses: Complete "Bill From" (Supplier) and "Bill To" (Buyer) addresses.
- Shipping Addresses: Explicit "Shipped From" and "Shipped To" locations, especially if they differ from the billing addresses.
2. Transaction Identification
Unique identifiers are required for record-keeping and tax filing:
- Invoice Number: A unique, sequential alphanumeric code.
- Invoice Date: The date on which the invoice was officially issued.
3. Product & Service Classification
Proper classification ensures the correct tax treatment under the GST law:
- HSN Code: Harmonized System of Nomenclature for goods.
- SAC Code: Services Accounting Code for services.
4. Valuation and Taxation
The financial breakdown must be transparent to reflect the true tax liability:
- Taxable Value: The total value of goods or services after any discounts, but before taxes are applied.
- GST Rate & Amount: The applicable percentage (e.g., 5%, 12%, 18%, or 28%) and the specific tax amount calculated (CGST, SGST, or IGST).
- Place of Supply: The state or territory where the goods/services are delivered, which determines whether the transaction is Intra-State or Inter-State.
Creating the Invoice
- Selective Invoicing: Only include items that have passed your internal quality checks and are ready to ship.
- Exclusions: Do not include items that are out of stock or cannot be shipped.
- Requirement: The invoice must be based strictly on the details provided in the PO.
Generating Labels via Globalship Portal
You can follow these steps to generate the labels.
- Click on Shipping Document in the left-hand menu. Click View Details on the relevant PO.
- Then select Create Shipment.
- Enter your Invoice Number, Value, and Date. Upload the PDF copy of your invoice. Once the details are updated, click on Submit.
Note: The invoice value should be less or equal to the value of the PO
Note: If you require pickup service, ensure "First Mile Pickup" is selected here- Once the shipment is created, you will be able to see the shipment details.
- Click on the Add Box button to specify how many boxes are in the shipment.
- You can download the sample sheet to be filled out.
- You will need to upload an Item List CSV that you created by selecting the sheet from the computer.
- Then you are requested to provide box dimensions and weight if you selected the first-mile pickup option. Then click on Add Box.
- Once the box is added, you will see the details of the box under the same ASN. You can download the Item List to check if the SKU details were correct and the information is correctly captured.
- You can click on Generate AWB to create a tracking number. A pop-up appears, which requests your confirmation to proceed further. The process of generating AWB will take 15-20 minutes.
- Once the AWB is generated, you can see the AWB under the same ASN.
3. Packing and Product Labeling
To prevent processing delays or rejections at the hub, please adhere to these strict packing guidelines:
Individual Item Labeling
Every single item inside the box must have a scannable barcode containing:
- GTIN (Mandatory): Items will not be processed without a scannable GTIN.
- Consistency: The GTIN must match the barcode shared during your catalog creation.
Consolidation Rules
- PO Integrity: Each PO must be packed separately.
- Multi-Box Shipments: A single large PO can be split across multiple boxes if necessary.
Box Labeling (Exterior)
Every box in the shipment must have the following documents clearly pasted on the top:
- Shipping Label (For First Mile pickup, this is shared offline by the operations team).
- Packing List.
- Seller Invoice. (Generated by the seller)
You can get the Packing List by following these simple steps.
- Once the Shipping Document is ready, you will see the green button Generate Shipping Document is activated.
- This downloads the PDF file for the Packing List with all the details of the box. You should take at least 2 copies of this document. One to be retained by the warehouse for inbound purposes, and the other copy will be returned to you as a POD.
4. Shipping and Manifest Requirements
You can ship the final package to the nearest noon hub or coordinate with your Point of Contact (POC) for a scheduled pickup.
The Pickup Manifest
For items shipped by the seller, the delivery associate must carry a manifest. Shipments will be rejected without one. Your manifest must include:
A. For Items Shipped by Seller (Self-Ship)
The delivery associate must carry a manifest. Shipments will be rejected without one. Your manifest must include:
- Handover Date
- Airwaybill (AWB) Numbers
- Seller Signature and Official Stamp
B. For FM (First Mile) Pickup Service
The seller must ensure the pickup associate signs the manifest at the time of collection. The manifest must contain the following details:
- Handover Date
- First Mile Airwaybill Numbers
- Seller Signature and Official Stamp
Note: Click here to view a sample of the manifest.
5. Hub Receiving and Proof of Delivery
The handover is only complete once the following steps are finalized at the hub:
- Counting: The warehouse staff will verify the shipment count during handover.
- Verification: Once verified, staff will sign and stamp the manifest.
- Copies: The warehouse retains one copy; the second copy is returned to you.
- Proof of Delivery (POD): Sellers must share the stamped/signed copy of the manifest with noon as official delivery proof for future records. You can share it on seller@noon.com.
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