noon guide to activate global store in KSA for UAE based sellers

noon guide to activate global store in KSA for UAE based sellers

Expand your business to Saudi Arabia (KSA) with Noon’s Global Selling program! This guide simplifies the process for UAE sellers, covering store setup, onboarding prerequisites, tax details, eligibility approval, and SKU activation. Learn how to seamlessly tap into one of the region's largest markets while ensuring compliance with KSA regulations.

1. Set up your KSA Store

To set up your KSA store, follow these steps:
  1. Log in to Your Noon Store: Noon Store Login
  2. Add New Store: Click on the Store dropdown list and select “Add New Store”.
  3. Fill in Store Details: Choose Saudi Arabia (SA) as the Selling Country and complete the Company Details. Once fill in, select “Create Noon Store”
  4. View the Added SA Store: Select the SA Store created and click “Edit Store Details”.
  5. Legal & Payment Section: Navigate to “Legal & Payment”, select your Legal Entity in UAE, View Details 
  6. In your Legal Entity (LE page), select Tax Details and click Add Tax Details
  7. Add Your Tax Details in KSA. Select “Vat Registered” if you have a VAT registration and attach your VAT certificate. If you are not VAT registered, select “Non VAT Registered”. Once selected click “Add Tax Details”
  8. Submit for Approval: Ensure that the Tax Details are submitted for approval. Click on Start Approval 
  9. For non-VAT sellers, an additional step is required: complete the Cross Border LE Approval Request form . Once submitted, notify your noon account manager via email or direct communication to inform them of your non-VAT approval application for cross-border. This will help ensure they proceed with obtaining the necessary additional approval.
  10. Link Approved Legal Entity and Sign the Agreement: Once approved, link your Legal Entity and Bank Account to the KSA Store. 
  11. Sign Terms & Conditions: Review and sign the agreement.
  12. Eligibility approval: After signing terms and conditions, your LE will undergo eligibility verification for Saudi store. Once approved you can start listing for Global SKUs. 
Notes

Note: 

  • If your eligibility has been rejected /disapproved, reach out to your noon POC to understand the issue
  • If you start Global listing prior to approval of your eligibility, your Global SKUs will not go live and will have an error of “Invalid invoicing”.
For a detailed explanation of the steps outlined above, please watch the video below:


2. Preparing and making SKUs live for Global Sale

Once the store is set up, seller needs to follow the below given steps to take SKUs live for global sale

Step 1: Check product eligibility
Step 2: Update HS code and Country of origin
Step 3: Update SKU parameters
Step 4: Set up Global Price
Step 5: Update product catalog and make SKUs live

Step 1: Check product eligibility

  • Products must be live in the UAE at noon.
  • Should not be a bulky product as per noon guidelines
  • Should not need temperature controlled shipping 
  • Should not be restricted items as per KSA laws. List of restricted items in KSA can be seen here.
  • Maximum weight: < 10 kg.
  • Longest side: < 60 cm.

Step 2: Update HS code and Country of origin

Prepare the 12-digit HS Code according to the Zatca Gov SA Tariff and country of origin information for all the SKUs that you plan to sell. Use the following steps to update this information. Please note that both steps need to be completed.

(i) Updating noon Catalog: 

  • Using any NIS template, fill up only the following attribute and headers:
    • Country_of_Origin (check valid values)
    • HS_code
    • Id_product (sku_orig)
    • Parent_group_key (sku_config)
    • Parent_child_variation
  • Sample NIS template: NIS COO + HS Code NSKU Pulse Template.xlsx
  • Share the filled up template to your Account Manager POC
  • Once you receive confirmation that the Catalog has been successfully updated, you can begin the Global listing process.

(ii) Updating partner Catalog in your Seller Lab: 

​
  • Using any NIS template, fill up only the following attribute and headers:
    • Partner_sku
    • Country_of_Origin (check valid values)
    • HS_code
  • Sample NIS template: NIS ZSKU - Seller Lab Template.xlsx
  • Proceed to upload your NIS template in your Seller Lab
  • Click on the Navigation menu, then click on Catalog and select Imports

- Then click on New Imports

- Then Select NIS as Import Type, select NIS create/Update as Imports Subtype and click Next

- Then Select NIS as Import Type, select NIS create/Update as Imports Subtype and click Next

  • Upload or Paste the file you saved. Once the file is successfully uploaded the SKUs Catalog will be updated with Country of Origin and HS Code 

Note:

The Country of Origin (COO) indicates the country or countries where the SKU is manufactured, produced, designed, or branded. Please enter only one (1) COO for each SKU.


Step 3: Updating SKU parameters data - Global Product

Global Product Update: To activate your SKUs for global selling, follow these steps to activate SKUs:

  • Click on the Navigation menu, then click on Catalog and select Imports

- Then click on New Imports

  1. Select Import type as Global and sub-type as Global Product Update.
Download the template and fill in the necessary details.

  • Save the file in CSV, TSV, or XLS format and upload it in the Seller Lab.

- Fill in necessary details in the sheet, which includes the following information:

Field name

Description

partner_sku

[mandatory]

Fill the Partner SKU of the SKUs you wish to activate. 

length_cm

The length of the SKU in cm.

width_cm

The width of the SKU in cm.

height_cm

The height of the SKU in cm.

vm_weight_cm

The volumetric weight of the SKU. 

Volumetric weight= L*B*H/5000

actual_weight_kg [mandatory]

The actual weight of the SKU.

sa_hs_code [mandatory]

The Harmonized System code in KSA. Please check the code on this sheet.

ae_hs_code

The Harmonized System code in UAE.


Note: The partner_sku and sa_hs_code are mandatory field requirements to be filled in the sheet. The rest of the fields are optional and can be filled as per your discretion. The weight and measurement metrics will be used to calculate the product’s import fees that will be passed on to the customer, therefore it is recommended to add those if possible.

Recommended header for UAE to KSA global listing:

partner_sku, actual_weight_kg, sa_hs_code 

- Once the sheet is filled, save the file and CSV, TSV of XLS and come back to the Seller Lab and click on Start Import to proceed. Once the file is successfully uploaded the SKUs will be activated for Global business.

- Upload or Paste the file you saved. Once the file is successfully uploaded the SKUs will be activated for Global business.

Step 4: Set up Global Price

A. Understanding how global pricing works

For global sales in KSA by the UAE based sellers, noon will collect applicable taxes and duties from customers and pay to KSA authorities on seller’s behalf. Hence, the seller does not need to include any applicable taxes such as VAT and import duties in the pricing. 

Please note that the seller will still be paying noon commission and other charges as per UAE rate card.

Price shown to customer = Seller uploaded price + VAT (15%) + any item specific taxes 

In addition, customer pays flat SAR 25-30 for clearance and shipping charges to cover for Zatca fee and shipping charges at shipment level

Illustration: Seller is currently selling an SKU at AED 105 in UAE and decides to sell at same price in KSA. Assume that customer only orders 1 item and this item does not have any special duties applicable other than VAT and clearance/Zatca charges

  • Price uploaded by seller in global price uploader in seller lab = USD 27.25 (please note that this price is in USD and excludes VAT)
  • Price shown to customer on PDP = SAR 115 (Please note that the noon system will add 15% VAT on the price uploaded by the seller. This VAT will be collected by noon and paid to relevant authorities)
  • Clearance and shipping charges for customer = SAR 32 (please note that this is a flat fee over and above product price that customer pays irrespective of number of items in an order from UAE to KSA. This fee is collected by noon as well)

Please note that if there is any special applicable duties applicable for the product, noon will add that in pricing and collect from customer to pay to relevant authorities

  1. Updating global pricing using seller lab

Once the product information is updated, the pricing needs to be updated using seller lab. You can update the Global pricing by following these simple steps.

- Click on the Navigation menu, then click on Catalog. Click on Imports. 

- Then click on New Imports

- Select Import type as Global and the Import sub-type as Global Price Update.

Then click on the Download template.

- Fill in details in the sheet which includes the following information:

Field name

Description

partner_sku [mandatory]

The partner SKU which are activated for global selling

country_code [mandatory]

Country code where you want to sell the item

price_usd [mandatory]

All prices need to be updated in USD. The price should not include any applicable taxes. 

is_active [mandatory]

You can fill in 1 if you want to activate the SKU or 0 if you want to deactivate the SKU.

- Once the sheet is filled, save the file and CSV, TSV of XLS and come back to the Seller Lab and click on Start Import to proceed.

- Upload or Paste the file you saved. Once the file is successfully uploaded the SKUs will be activated for Global business.

Common Errors and How to Fix Them

When uploading the Global Product or Global Price update, you may encounter the following common errors:

Errors

Solution

Country code {country_code} is not supported

Provide the correct country code (e.g., AE, SA).

Some hs_codes do not exist / hs_code {hs_code} does not exist for country {country_code}.

Replace incorrect hs_code or contact seller support.

Product was not created on the xborder pricing engine first.

Upload Global Product update first before pricing update.

negative price not allowed

Provide positive pricing only.

partner SKU does not exist or product was not created.

Ensure the SKU exists in the catalog.

country hs_code was not provided for this product.

Provide the hs_code according to the country.

partner SKUdoes not exist / some psku_codes do not exist / some partner SKUdoes not exist.

Partner SKU should be existed in the catalog

Step 5: Update product catalog and making SKUs live

Once the Global imports are done, the Catalog for KSA must be updated. You can activate the Catalog by following these simple steps.

- Click on the Navigation menu, then click on Catalog. Click on Imports.

- Then click on New Imports

- Select Import type as Catalog and the Import sub-type as Partner SKU Update. Then click on the Download template.

- Fill in details in the sheet which includes the following information:

Field name

Description

partner_sku [mandatory]

The partner SKU which are activated for global selling

country_code [mandatory]

Country code where you want to sell the item

is_active [mandatory]

You can fill in 1 to activate the SKU catalog

warranty [mandatory

Update your desired duration of warranty as 0_month, 06_month, 24_month format

Common Errors and How to Fix Them

When uploading Catalog Partner SKU, you may encounter the following common errors:

Errors

Solution

Country code {country_code} is not supported

Provide the correct country code (e.g., AE, SA).

partner SKU does not exist or product was not created.

Ensure the SKU exists in the catalog.

partner SKUdoes not exist / some psku_codes do not exist / some partner SKUdoes not exist.

Partner SKU should be existed in the catalog

Warranty duration does not exist

Ensure correct format 

How to Check or View Your SKU

  • To view your uploaded SKUs, visit the Global Catalog. This centralized catalog allows you to conveniently access and monitor your Global SKU listing. You can also view and fix your offline SKUs.
  • Deactivating your SKU in Global listing​​​​​

3. Noon fee and commission

For selling on noon global stores in KSA, sellers will pay all the charges that sellers currently pay for selling their items in the UAE. In addition, sellers will pay a Global referral fee. 

Please note that noon will offer 100% subsidy on additional cross border fee (point no. 2 above) till 31st Mar, 2025.

Illustration: Seller sells an item in UAE for AED 100 (excl. UAE VAT) and incurs 10% commission and AED 10 outbound/directship fee.In this scenario, the seller receives AED 80 on sale after deducting all noon charges when the item is sold in UAE.  Assume that additional global referral fee for this item category is 1%. Then for selling at noon global store in KSA, the seller will be charged 10% commission + AED 10 outbound fee + 1% additional commission for the global sale. So, if the seller uploads USD 27.25 price for this item on global store, seller will receive AED 79 (excluding any bank conversion charges) post noon fee deduction. 

4. Customer returns processing   

Please note that all global orders at noon are prepaid orders and are non-returnable for customers. However, there is a possibility of getting returns such as Non-Delivered Returns (NDR) or returns accepted by noon customer services after verifying customer complaint regarding quality of item delivered 

The seller needs to provide a drop-off point in KSA for all customer returns (NDR and CIR). noon will deliver all returned items to the drop off location provided by the seller. For sellers who do not have drop-off point in KSA, noon has shortlisted few independent vendors who can provide following services:

  1. Receive return items on seller behalf

  2. Categorize items in sellable and non-sellable categories

  3. Prepare shipment for re-inbounding of sellable items to re-inbound in noon freezone WH in Jebel Ali

  4. Return items to seller warehouse in UAE 

While noon has negotiated a base rate card (can be obtained from these vendors), sellers are encouraged to negotiate based on the exact services they will be needing


Note: Please note that these vendors are independent vendors and noon bears no responsibility for disputes between vendor and seller



 That’s it!

Got more questions?

Contact us at seller@noon.com.



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