How to fulfill Directship Order using Mobile Application?

How to fulfill Directship Order using Mobile Application?

Sellers can fulfill their Directship Order either by using the mobile application or the web version based on the platform selected in the warehouse settings. You can learn about the web-based order fulfillment from this article and also learn about updating warehouse settings from this article.

In this article, we will cover how you can fulfill the order , create a manifest and handover the item to our noon team using the mobile application. 

Fulfilling the order using the mobile application requires logging in the mobile application. You can learn how to login to the application using this article.

Processing Single Item Order.

In order to process single item orders you can follow these simple steps
- Click on the DirectShip button, then update your current capacity and select Urgent as the shipment type. This will open a Directship job, which will be valid for 2 hours. You will see your orders in Item View and Order View. Click on the Item View button, then click on the order details

- You will see the order details. Click on Create Shipment, then select the Scan box AWB number button. This will open the camera option, where you can scan the shipment's AWB number.
The shipment number (AWB) is available as a QR label pre-printed on the packing material provided by noon. If pre-printed materials are not available, you can use the QR stickers provided to scan for the shipment number.
If QR stickers (QRB Label-Pack of 1 Roll) are also unavailable with you, then you can order them through Seller Lab > Packing Materials. Make sure to have these materials ready to process your shipments efficiently.

- The shipment will be created, and a success message will appear, indicating that the order has been processed. You can click on the Complete Job button to close the Direct Ship job. This will display a success message indicating that the Directship job has been completed successfully.

Processing Multiple Item Order.

Now we will discuss how to process an order with multiple items. You can follow these simple steps:
- In the Direct Ship  application you will the see the total order and total items. Set up your current capacity and shipment type and click on start to open the Direct Ship job. You will see 2 views. Click on the Order view. This option will have 2 more views which are Single Item and Multi Item. Click on Multi Item then click on the order number.

- You will see all the items in the order. Select the items you want to fulfill in the shipment. Then click on Seal box. Then click on the Scan box AWB number button 































- The camera option will open, where you need to scan the shipment's AWB number. The camera option will open, where you need to scan the shipment's AWB number. The shipment will be created, and a success message will appear, indicating that the order has been processed. 

Scanning Serial Number

Sometime the order processing flow will request you to scan the serial number of the item, which will be helpful in the warranty claim purpose. You can scan the serial number of the item by following these simple steps.
 - Once you click on the order number, you will see all the items in the order. Click on the icon to scan the serial number. The click on the camera icon on the next step. 

- This will ask for a confirmation. Click on Scan Serial button. The camera option will option where you need to scan the serial number on the product box. The serial number will be capture and will appear in the serial number section. You can click on Continue button to proceed further.

Creating Handover Manifest.

Once the shipment is created, you have to handover the shipment to noon either giving the shipments to our pickup associate or to our team in noon warehouse based on your handover preference. To handover the item you need to create the manifest on the application.
Notes
Note: We always recommend you to create the manifest only when the pickup agent is at your warehouse.
- To create a manifest click on the Manifest button in the Directship application. Then click on Create New Manifest. Then click on Giving. 
- You need to scan the QR of the pickup agent or the warehouse facility in the next step. Then enter the number of packages you want to handover and click on Continue. The manifest will be created and the details of the manifest will be available for you.

- You can also edit the count of shipments in the manifest. You can either click on Edit count button or click on the (+) button then click on Edit Count option. Mention the number of shipments you want to handover and then click on Continue. 

- The manifest count will be edited and the success message will appear on the top. 

Notes
Note: Manifest creation can be done on either the app or the web, depending on the mode you're using.

Order Cancellation/Rejection due to out of stock

You will come across situation when you have to cancel the item due to out of stock issue. You can cancel the item very easily using the mobile application.
Notes
Note: Any item cancellation will result to cancellation charges being charged on your account.
You can process the cancellation from two options. 

Item-Level cancellation :
- On the item details page, click on Out of Stock option. This requests your confirmation to cancel the item. Click on Out of Stock button. Your item will be canceled and will be removed from the order list.

Order-Level cancellation:
- You can also cancel the items at the order-level. On the order details page, you can select the items you want to cancel and then click on Out of Stock button on the top corner of the screen. This requests your confirmation to cancel the item. Click on Out of Stock button. Your item will be canceled and will be removed from the order list.


FAQs:

  1. Question: I don't have an Android phone. How do I process orders?

Answer: Go to Seller Lab, click on "FBP," then "Warehouse." Click "Edit" to change the Order Fulfillment platform from App to Web. After making this change, you can follow the standard process for fulfilling orders using the web version.

 

  1. Question: I already created a shipment, but I lost the QR code on the package. How can I get it again? Can I put a new QR code on it?

Answer: If you've already created a shipment but lost the QR code on the package, you can reprint it. To do this, go to "FBP" and then "Directship" in Seller Lab. Use the filter to select the status "Shipment Generated," then click the action button for the specific shipment you need. From there, select "Reprint AWB" to generate a new QR code.

 

  1. Question: I'm not able to see any orders even though I received an email notification for new orders.

Answer: Check Warehouse Settings: Verify the platform (web or mobile) selected for the warehouse where you received the order. Ensure User Access: Make sure a project user has been created in Seller Lab. The user's details must be added to Seller Lab to enable login and access to orders. Verify Warehouse Code: Confirm that you are viewing the correct warehouse where the orders are being received. Ensure the correct warehouse code is selected.

 

  1. Question: Can I change the method from the app to the web after creating a shipment so I can manifest it using Seller Lab?

Answer: Once a shipment is created, you should not change the method from the app to the web, or vice versa, for manifesting. Sellers must manifest shipments using the same method they were created with. If you have any shipments created through the app, please ensure they are all processed and cleared before switching to using the web or any other method.


  1. Question: Can I manually type the shipment number since my phone camera is broken?

Answer: Manual input of the shipment number is not available in the app; it can only be done using the web version.

 

  1. Question: Your driver came before I had the items ready, and he left. How do I call him back?

 Answer: If your driver arrived before your items were ready and has already left, you will need to contact Seller Support (SS) to arrange for the driver to return and pick up the items.

 

  1. Question: I didn't receive any email notification for the order, and now it has been canceled. Can the cancellation penalty be waived?

 Answer: We recommend checking your spam folder or whitelisting the email address orders@noon.com to ensure you receive future notifications.

 

  1. Question: I don't have a 2D barcode scanner.

Answer: A 2D barcode scanner is mandatory for processing orders (scanning QR codes of AWB numbers) and receiving returns through the web version.

 

  1. Question: I have an order to ship tomorrow, but I can only ship it after three days. What should I do?

Answer: If you're unable to ship the order on time, please inform Seller Support immediately. While they may be able to assist with options to manage the delay, this is not guaranteed, and the outcome will depend on the situation and available options.

 

  1. Question: Where can I find the contact details of the driver or delivery associate who is assigned to collect/pickup my shipments/orders?

Answer: Once a Delivery Associate has been assigned for order collection, his details will be available via the Web or DirectShip Mobile App

 

  1. Question: How to arrange a delivery associate/drive for order collection?

Answer: Order collection or pickup will be automatically assigned once a shipment is created. Contacting Seller Support is not necessary unless technical issues have been encountered.

 



That's it 

Got Questions?
Contact us at seller@noon.com


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