How to fulfill Directship Order using Mobile Application?
Sellers can fulfill their Directship Order either by using the mobile application or the web version based on the platform selected in the warehouse settings. You can learn about the web-based order fulfillment from this article and also learn about updating warehouse settings from this article.
In this article, we will cover how you can fulfill the order , create a manifest and handover the item to our noon team using the mobile application.
Fulfilling the order using the mobile application requires logging in the mobile application. You can learn how to login to the application using this article.
Processing Single Item Order.
In order to process single item orders you can follow these simple steps
- Click on the DirectShip button, then update your current capacity and select Urgent as the shipment type. This will open a Directship job, which will be valid for 2 hours. You will see your orders in Item View and Order View. Click on the Item View button, then click on the order details
- You will see the order details. Click on Create Shipment, then select the Scan box AWB number button. This will open the camera option, where you can scan the shipment's AWB number.
The shipment number (AWB) is available as a QR label pre-printed on the packing material provided by noon. If pre-printed materials are not available, you can use the QR stickers provided to scan for the shipment number.If QR stickers (QRB Label-Pack of 1 Roll) are also unavailable with you, then you can order them through Seller Lab > Packing Materials. Make sure to have these materials ready to process your shipments efficiently.
- The shipment will be created, and a success message will appear, indicating that the order has been processed. You can click on the Complete Job button to close the Direct Ship job. This will display a success message indicating that the Directship job has been completed successfully.
Processing Multiple Item Order.
Now we will discuss how to process an order with multiple items. You can follow these simple steps:
- In the Direct Ship application you will the see the total order and total items. Set up your current capacity and shipment type and click on start to open the Direct Ship job. You will see 2 views. Click on the Order view. This option will have 2 more views which are Single Item and Multi Item. Click on Multi Item then click on the order number.
- You will see all the items in the order. Select the items you want to fulfill in the shipment. Then click on Seal box. Then click on the Scan box AWB number button
- The camera option will open, where you need to scan the shipment's AWB number. The camera option will open, where you need to scan the shipment's AWB number. The shipment will be created, and a success message will appear, indicating that the order has been processed.
Scanning Serial Number
Sometime the order processing flow will request you to scan the serial number of the item, which will be helpful in the warranty claim purpose. You can scan the serial number of the item by following these simple steps.
- Once you click on the order number, you will see all the items in the order. Click on the icon to scan the serial number. The click on the camera icon on the next step.
- This will ask for a confirmation. Click on Scan Serial button. The camera option will option where you need to scan the serial number on the product box. The serial number will be capture and will appear in the serial number section. You can click on Continue button to proceed further.
Creating Handover Manifest.
Once the shipment is created, you have to handover the shipment to noon either giving the shipments to our pickup associate or to our team in noon warehouse based on your handover preference. To handover the item you need to create the manifest on the application.
Note: We always recommend you to create the manifest only when the pickup agent is at your warehouse.
- To create a manifest click on the Manifest button in the Directship application. Then click on Create New Manifest. Then click on Giving.
- You need to scan the QR of the pickup agent or the warehouse facility in the next step. Then enter the number of packages you want to handover and click on Continue. The manifest will be created and the details of the manifest will be available for you.
- You can also edit the count of shipments in the manifest. You can either click on Edit count button or click on the (+) button then click on Edit Count option. Mention the number of shipments you want to handover and then click on Continue.
- The manifest count will be edited and the success message will appear on the top.
Note: Manifest creation can be done on either the app or the web, depending on the mode you're using.
Order Cancellation/Rejection due to out of stock
You will come across situation when you have to cancel the item due to out of stock issue. You can cancel the item very easily using the mobile application.
Note: Any item cancellation will result to cancellation charges being charged on your account.
You can process the cancellation from two options.
Item-Level cancellation :
- On the item details page, click on Out of Stock option. This requests your confirmation to cancel the item. Click on Out of Stock button. Your item will be canceled and will be removed from the order list.
Order-Level cancellation:
- You can also cancel the items at the order-level. On the order details page, you can select the items you want to cancel and then click on Out of Stock button on the top corner of the screen. This requests your confirmation to cancel the item. Click on Out of Stock button. Your item will be canceled and will be removed from the order list.
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