How to process Directship Order using the Seller Lab?
Order fulfillment and processing are critical elements for our Directship sellers. In our commitment to enhancing efficiency, we provide sellers with two options for fulfilling orders: either through the app, which you can understand using this article, or via the web. Using the web will empower sellers to seamlessly process and hand over orders to noon for prompt delivery to customers.
In this article, we will understand the process of fulfilling the order from the Seller Lab.
Important Checklist before fulfilling your Directship Order using web version
Here are the things that you need to keep in mind before you start processing or fulfilling your Directship Orders:
- Packaging Materials and AWB QR Codes: Ensure you have the required noon packaging materials and Shipment AWB (Airway Bill) QR Code labels ready before processing orders. The shipment number (AWB) is available as a QR label pre-printed on the packaging materials provided by noon. If the pre-printed materials are not available, you can use QR stickers to scan for the shipment number. In cases where QR stickers (QRB Label-Pack of 1 Roll) are also unavailable, you can order them through Seller Lab > Packing Materials. For more details, visit the "Ordering your Packaging Materials" section.
- Packing Guidelines: Review and fully understand our Packing Guidelines to ensure compliance.
- Fees and Regulatory Policies: Familiarize yourself with the Fees and Regulatory Policies to avoid any unexpected issues during order fulfillment.
- 2D Barcode Scanner: Essential for scanning QR codes of AWB numbers. If unavailable, AWB numbers can be manually entered.
How to check and process the order from the Seller Lab?
- Click on the Order button in the Directship section. You will see all the orders you received. There is a section showing you the daily metrics. The statuses are explained below.
Received: New order received from the customer.
Packed: The Packed status indicates the number of orders you have packed that are ready to be shipped.
Shipped: This indicates the number of orders shipped or handed over to Noon Logistics.
Cancelled: Orders that are marked as cancelled or marked as lost. The cancellation can be due customer cancellation, Auto delay rejection, out of stock, or undeliverable items.
- You will notice the filter for orders in different stages of order, which include pending (orders that are pending to be processed). completed (orders that are processed and shipped) and cancelled ( orders that are marked as cancelled or marked as out of stock, or marked as lost).
- You have a section to search for the order by order number.
- You can filter out the orders by using the status filter.
- The next filter gives you the option to see if the order is a single-item order or a multi-item order.
- We have some Advanced filter option which allows you to filter out the orders based on the Estimated Shipping time, marketplace, shipment created at, or order received date, or you can search based on SKU. Then click on Apply to extract the search.
- You also have an option to expand the order to check the item details in the orders.
- You can also Export the details on this page as an Excel file.
- You can see the order number, when the order was received, the quantity of items in the order, the status of the order, the estimated shipping time left, and the actions. You will have an option to click on the Create Shipment button.
How to create the shipment?
- You can click on the Create Shipment button to proceed to the next step.
- You can also click on the order number and in the next page click on the blue Create Shipment button.
- In the next step, you can click on Add to add the items you want to create a shipment.
- The item moves to the right side, where you can scan the AWB or enter it manually. Then click on Create Shipment.
- Once the shipment is created, a pop-up appears confirming that the shipment is created. You can click on Next Order to process the next order.
- You can also click on the three dots to see additional actions, which include adding the serial number of the item or removing it from shipment creation.
Note: If the serial number is mandatory you will see a tag Serial Number Required
- Once the shipment is packed, it will be visible in the daily metrics section.
- You can click on View Details button to check the details of the order.
- In the order details page, you will see the details of the customer, the price of the item, and there is a timeline showing each step of the order tracking.
- You can click on the three dots to check more actions. Click on View Product Details.
- It will open up a pop-up that shows the detailed description of the item.
- If you click on Mark as Out of Stock, a pop-up appears to confirm your selection. Click on Yes, Mark as Out of stock.
Note: Please be advised that the cancellation will result in cancellation charges on your account.
How to check the shipments you created?
- You can click on the Shipments tab. You will see all the shipments under different statuses, which include Ready shipment, shipments that are completed, and shipments that are canceled.
- You will notice the details of the orders that include the shipment number, shipment creation date and time, email of the person who created the shipment, the status, and the actions. Click on the View details button.
- This will take you to the Shipment Details page. You have the option to reprint the AWB or mark the shipment as lost.
Note: Please be advised that the cancellation will result in cancellation charges on your account.
- Clicking on Re-print AWB button and a pop-up appears with a QR code which can be printed in a sticker form to process the order again.
- You can click on Mark as lost button and confirm the same in the pop-up to mark the shipment as lost.
How to raise dispute for Shipment lost by noon?
In situations when the shipment you handed over to noon was lost by noon, you will have an option to raise a dispute on the Seller Lab. Follow these simple steps
- Click on Shipment and then select Cancelled tab.
- Click on Advance Filter and then select Lost by noon.
-Click on View Details button.
- Then click on Dispute and fill in the detail of the dispute and submit it for review.
How to contact the driver?
- Once the shipments are created, a request is raised to Noon Logistics. A driver will be assigned for the pickup, and the contact details will be visible. This is visible under the Shipment Tab.
- Once the driver is assigned, the status changes to Pickup Assigned and the Driver Details are visible. Click on Driver Details button
- A pop-up appears showing the details to contact the driver.
How to create a handover manifest?
You can create a request to hand over by following these simple steps.
- Click on the Handover button under the shipment section or click on the Handover button on the side.
- On the next page, you will see the option to create a giving handover or a receiving handover. You will also see the handover request you created or accepted before.
- Click on the Create handover button.
- Enter the number of shipments you are handing over. Click on Create Handover.
Note: If you are on a count-based manifest, you will be asked to mention the number of shipments. For open manifest, the handover will be created without the number of shipments.- A request is created, and the details are visible.
- You can click on the handover number to see the manifest details. You can click on View Map to see the location details for the drop-off warehouse based on your preference. If your preference is pick-up, you will see the drive details. You have an option to get the QR code for the handover manifest by clicking on Print QR Code.
- A QR code is generated, and you can show it to the delivery agent who comes to pick up the shipments or print the QR to present it to the warehouse where you drop off the items.
How to create a receiving handover?
You can create a receiving request to receive shipments that are non-deliverable returns, customer cancelled returns, or RTV requests. You can create it by following these simple steps.
- Click on Receive Handover button.
- In the pop-up that appears, scan the receiving manifest number or enter it manually. Then click on Start Receiving button.
- You will see the number of shipments and the option to accept or reject the handover. You can confirm the selection to proceed.
How mark the item as damaged?
- On the next page, you will see the manifest details. You can click on the Report Damage button.
- In the pop-up that appears, scan the AWB that is damaged or enter it manually. Upload the image of the item to show the damage. Then click on Mark as Damaged.
How to accept more shipments to the receiving handover?
- You can click on the Add Shipments button to receive more shipments.
- A pop-up appears where you can just use a 2D scanner to scan the AWB to accept the shipment or enter the shipment number manually. Then click on Add Shipment.
Note: The request cannot be closed unless all the expected shipments are scanned successfully
That’s it
Got more questions?
Contact us at seller@noon.com.
Or raise a ticket from the Support Center.
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