How to request a revision of my product's measurements?

How to request a revision of my product's measurements?

How to request a revision of my product's measurements?

Noon determines the volumetric weight of your products when they are received at its fulfillment centers. If you suspect any inaccuracies in the measurements, you can request a revision directly through Seller Lab.

Once verified, the updated measurements will be reflected in Seller Lab, and you can monitor the progress of your request on the Fees Disputes dashboard.

Find out more about FBN fees in KSA, UAE and Egypt.

Understanding the FBN Fees Dashboard

The FBN Fees Dashboard includes three tabs that allow you to track the progress and resolution of your products' remeasurement requests. The following table provides an explanation of the tabs in the dashboard, and the statuses that accompany your disputes at every stage:

Tab Name

Tab Description

Request Status

Pending

Newly placed requests that are under review, or that have yet to be reviewed.

- Pending: requests that haven't been processed yet.

- Open: requests that are being processed.

Completed

Requests that have been resolved and closed.

- Closed: the items in the request have been remeasured.

- Rejected: the request is rejected due to one of the below reasons:

- Measurements within the 5% tolerance range. 

- Invalid input.

- Fees within the 5% tolerance range.

- Recently reevaluated, and the measurements are accurate.

Out of stock

Requests that couldn't be processed because you no longer have stock stored in noon, and a sample product related to your request is required for measurement and verification.

- Open: the request is still open because a sample product isn't available in noon's fulfillment center to be used for remeasurement.  

 

 

That's it!

 

Got any more questions?

Contact us on seller@noon.com

 



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