Fulfilled by Partner (FBP) Fees in UAE
This Fulfilled by Partner (FBP) service annex incorporates and is governed by
the Seller Terms and Conditions (T&Cs). The combination of the Seller Terms
and Conditions and the provisions of this service annex shall together constitute
the contract between the parties.
Starting Oct 1st, 2024 the following fees will apply to your Fulfilled by Partner (FBP) items or orders, depending on the fee.
Note:
- All fees are exclusive of VAT.
I. Default Fees
1- Referral fees
For each sold product/unit, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.
Note:
1.Referral fees for some categories vary according to product subtype and brands.
2. A minimum referral fee of 1 AED will be charged for each item you sell on noon.
For a detailed overview of the referral fees applicable to the brands listed below, please click here.
apple, samsung, Huawei, anker, ugreen, margoun, baseus, logitech, spigen, Fitbit, amazfit, honor, Garmin, htc, hp, meta, oculus, sony, jbl, soundcore, beats, oneplus, skullcandy, realme, senheiser, google, marshall, microsoft, nintendo, razer, astro, cougar, glorious, hori, hyperx, nacon, paladone, powera, roccat, steelseries, thrustmaster, turtle_beach, next_level_racing, dyson, hoover, bissell, hitachi, canon, black_decker, alsaif_elec, gopro, sonashi, kenwood, saachi, ezviz, lg, jano, alsaif, de_longhi, eufy, nespresso, fujifilm, nutricook, dji, panasonic, moulinex, hommer, nikon, edison, nutribullet, daewoo, braun, tefal, geepas, philips, dolce_gusto, olsenmark, krypton, zcm_happy, skyland, xiaomi, pampers, huggies, babyjoy, jvc, videocon.
| Family | Category | Product type | Product subtype | Referral fee % |
| Electronics | PC / Laptops Accessories | Printer | all_in_one, laser_printers, inkjet_printers, dot_matrix_printers, photocopiers | FBP: 6.5% |
| Electronics | PC / Laptops Accessories | Printer | Receipt printers | 8% |
| Electronics | PC / Laptops Accessories | Printer accessories | cartridges, toners | FBP: 6.5% |
| Electronics | PC / Laptops Accessories | Printer accessories | All Others | 12% |
| Electronics | PC / Laptops Accessories | Computer hardware | monitor,ram, graphic_cards, ups | FBP: 6.5% |
| Electronics | PC / Laptops Accessories | Computer hardware | motherboard, processors | 6.5% |
| Electronics | PC / Laptops Accessories | Computer hardware | others | 13% |
| Electronics | PC / Laptops Accessories | Input devices | All | FBP: 14% |
| Electronics | PC / Laptops Accessories | Storage devices | hard drives | FBP: 6.5% |
| Electronics | PC / Laptops Accessories | Storage devices | memory cards | FBP: 8% |
| Electronics | PC / Laptops Accessories | Storage devices | flash drives | FBP: 16% commission if sale price of item is <=250 AED/SAR, 9% commission if sale price of item is >250 AED/SAR |
| Electronics | PC / Laptops Accessories | Networking accessories | wireless_usb_adapter | 10% |
| Electronics | PC / Laptops Accessories | Networking accessories | ethernet_cable, powerlan adapter | 20% |
| Electronics | PC / Laptops Accessories | Networking accessories | others | FBP: 6.5% |
| Electronics | PC / Laptops Accessories | Accessories | casing_housing_accessories, , cables_and_connectors, casing_housing_accessories, mousepads | 20% |
| Electronics | PC / Laptops Accessories | Accessories | others | 13% |
| Electronics | PC / Laptops Accessories | Software | All | 13% |
| Electronics | PC / Laptops Accessories | Replacement accessories | motherboards | 14.5% commission if sale price of item is <=500 AED/SAR, 11% commission if sale price of item is >500 AED/SAR |
| Electronics | PC / Laptops Accessories | Replacement accessories | batteries, screens, connectors, recovery_kits, microphone, chassis, camera, buttons | 13% |
| Electronics | PC / Laptops Accessories | Office electronics | laser_pointers, presentation_pointers, presentation_remotes | 13% |
| Electronics | Mobile accessories | Input devices | All | 10% |
| Electronics | Mobiles & Tablets | Mobiles & Tablets | 6.5% for the items with total sale price of 750 AED or less | |
| Electronics | Mobiles & Tablets | Mobiles & Tablets | 5% for the item with total sales price greater than 750 AED | |
| Electronics | Mobiles & Tablets | Accessories | 15% for top brands, 20% for other brands | |
| Electronics | Laptops | Laptops and desktop | 6%- 6.5% | |
| Electronics | Laptops | Other accessories | 5-20% | |
| Electronics | Headphones/Portable Speakers | Headphones | accessories | 16% |
| Electronics | Headphones/Portable Speakers | Others | 4-16% | |
| Electronics | Audio & Video | Televisions | 5% - 8% | |
| Electronics | Audio & Video | TV accessories | 15% | |
| Electronics | Audio & Video | Streaming devices | 5% | |
| Electronics | Audio & Video | Others | 4-10% | |
| Electronics | Home appliances | Large appliances | air_purifier, canister_vacuum, ceiling_fans, cooktop, humidifier, pedestal_fans, stick_vacuum, tower_fans, upright_vacuum, wet_dry_vacuum | 12% |
| Electronics | Home appliances | Large appliances | chest_freezers, dehumidifier, ice_maker, large_water_cooler_dispenser, upright_freezers | 8% |
| Electronics | Home appliances | specialty electrics | kitchen_hob | 8% |
| Electronics | Home Appliances | Other Small & Large Appliances | 15% for items with total sale price of 50 AED or less. | |
| Electronics | Home Appliances | Other Small & Large Appliances | 4-15% for items with total sales price greater than 50 AED | |
| Electronics | Video Games | Consoles | 6% | |
| Electronics | Video Games | Gift card | 5% | |
| Electronics | Video Games | Games | 13% | |
| Electronics | Video Games | Other software and accessories | 5-15% | |
| Electronics | Camera | camera,camera lens | Ip camera, disposable camera, macro lens, lens accessories | 15% |
| Electronics | Camera | camera,camera lens | Others | 6% |
| Electronics | Camera | Scopes, blank video media | Telescopes, binoculars, photography film | 15% |
| Electronics | Camera | Scopes, blank video media | Others | 10% |
| Electronics | Camera | camera accessories | batteries_connectors, camera_accessories, camera_supports_stabilizers, cases_bags, darkroom_supplies, filters_accessories, flashes, lighting_studio, scopes, surveillance_accessories, telescope_microscope_accessories, tripods_monopods | 15% |
| Electronics | wearables | wearables | lifestyle | 12% |
| Electronics | wearables | wearable accessories | smartwatch_band, smartwatch_screen_protector, smartwatch_charger, smartwatch_case_with_band, smartwatch_case, fitness_tracker_screen_protector, fitness_tracker_charger, fitness_tracker_case, fitness_tracker_band, wearable_accessories | 15% |
| Electronics | wearables | wearables & accessories | others | 5-15% |
| Books & Media | Books & Media | Books, Music | 15% | |
| Books & Media | Books & Media | Video | 10% | |
| Fashion | Apparel | 27% | ||
| Fashion | Footwear | 27% | ||
| Fashion | Bags & Luggage | Travel Luggage | 20% | |
| Fashion | Bags & Luggage | All other bag types | 25% | |
| Fashion | Watches | 20% for items with sale price of 50 AED or less. | ||
| Fashion | Watches | 15% for items with sale price greater than 50 AED. | ||
| Fashion | Eyewear | 20% for items with sale price of 50 AED or less. | ||
| Fashion | Eyewear | 15% for items with sale price greater than 50 AED. | ||
| Fashion | Jewelry | Gold Bars & Coins | 5% | |
| Fashion | Jewelry | Fine Jewelry | 16% for items with sale price of 1000 AED or less. | |
| Fashion | Jewelry | Fine Jewelry | 5% for items with sale price greater than 1000 AED. | |
| Fashion | Jewelry | All Other Types of Jewelry | 25% | |
| Home & Kitchen | Kitchen & Dining | 14% | ||
| Home & Kitchen | Bedding & Bath | 14% | ||
| Home & Kitchen | Home Decor | 12% | ||
| Home & Kitchen | Furniture | 12% | ||
Home & Kitchen | Furniture | Pet furniture | 15% | |
| Home & Kitchen | Gardening | 11% | ||
| Home & Kitchen | Home Improvements | 14% | ||
| Health & Beauty | Health & Nutrition | Edibles stored in regular facilities | 11% | |
| Health & Beauty | Health & Nutrition | Edibles stored in temperature controlled facilities | 22% all inclusive * | |
| Health & Beauty | Colour Cosmetics | 8%<=50 AED, 15%>50 AED | ||
| Health & Beauty | Fragrances | 14% | ||
| Health & Beauty | Electronic Personal Care | 8% for items with total sale price of 50 AED or less. | ||
| Health & Beauty | Electronic Personal Care | 15 % for items with total sales price greater than 50 AED | ||
| Health & Beauty | Hair & Personal Care | Hair and Skin care | 8% for items with total sale price of 50 AED or less. | |
| Health & Beauty | Hair & Personal Care | Hair and Skin care | 13% for items with total sales price greater than 50 AED | |
| Health & Beauty | Hair & Personal Care | Other Personal Care | 8% for items with total sale price of 50 AED or less. | |
| Health & Beauty | Hair & Personal Care | Other Personal Care | 15 % for items with total sales price greater than 50 AED | |
| Automobiles | Car Care & Accessories | Audio & Video | 5% | |
| Automobiles | Car Care & Accessories | Others | 10% | |
| Toys, Kids & Baby | Toys | 15% | ||
| Toys, Kids & Baby | Baby Products | Diapers | 0-15% | |
| Toys, Kids & Baby | Baby Products | Others | 8% for items with total sale price of 50 AED or less | |
| Toys, Kids & Baby | Baby Products | Others | 15 % for items with total sales price greater than 50 AED | |
| Groceries | Food & beverages | 9% - 40% | ||
| Groceries | Cleaning & hygiene | 9% - 40% | ||
| Groceries | Pet Food & Accessories | 9% - 40% | ||
| Sports & Outdoor | Sports Gear, Fitness Equipment, Camping & Hiking | 20% for item with total sale price of 30 AED or less. | ||
| Sports & Outdoor | Sports Gear, Fitness Equipment, Camping & Hiking | 13% for item with total sales price greater than 30 AED | ||
| Other Categories | Stationary & Office Supplies | 12% | ||
| Other Categories | Other Categories | 14% |
all-inclusive: single rate as a % of sale price will be charged inclusive of referral fees, fulfillment fees (fbn/directship fees), storage fees etc.
Note: The following fees apply to all brands except Apple.
|
Family |
Category |
Product type |
Product subtype |
Referral fee % |
|
Electronics |
laptop accessories |
accessories |
bags_backpacks |
11% commission if sale price of item is <=100 AED/SAR, 16% commission if sale price of item is >100 AED/SAR |
|
Electronics |
laptop accessories |
accessories |
carrying_cases_sleeves |
11% commission if sale price of item is <=100 AED/SAR, 16% commission if sale price of item is >100 AED/SAR |
|
Electronics |
laptop accessories |
scanners |
documents_photo |
6.50% |
|
Electronics |
laptop accessories |
scanners |
flatbed |
6.50% |
|
Electronics |
laptop accessories |
accessories |
laptop_skin |
11% commission if sale price of item is <=100 AED/SAR, 16% commission if sale price of item is >100 AED/SAR |
|
Electronics |
laptop accessories |
computer_hardware |
computer_case |
10.00% |
2- Direct Ship Fee
We will charge the Direct Ship fees listed below for every sale, based on the shipment's dimensions and either the volumetric or physical weight, whichever is higher. To understand how the Direct Ship fees are calculated, please click here. The fees below will be applied according to the shipment weight.
-The fee is applied at the order level, not the unit level.
-The fee depends on the handover method: pick up or drop off.
-The Drop off fee is applicable if sellers opt in for the item “drop off” option. Sellers will have to drop off their items in their nearest noon hub.
| Size tier | Weight Slab | Pickup fee per shipment (AED) | Drop off fee per shipment (AED) |
| Standard Parcel | <=0.25 kg | 14.0 | 12.0 |
| >0.25 kg & <=0.50 kg | 14.5 | 12.5 | |
| >0.50 kg & <=1.0 kg | 15.0 | 13.0 | |
| >1.0 kg & <=1.5 kg | 15.5 | 13.5 | |
| >1.5 kg & <=2.0 kg | 16.0 | 14.0 | |
| >2.0 kg & <=3.0 kg | 17.5 | 15.5 | |
| Each additional 1kg till 12 Kg | Additional 1 AED per Kg | Additional 1 AED per Kg | |
Oversize Parcel | <=1.0 kg | 18.5 | 16.5 |
| >1.0 kg & <=2.0 kg | 19.5 | 17.5 | |
| Each additional 1 kg till 10 kg | Additional 1 AED per Kg | Additional 1 AED per Kg | |
| >10 kg & <=15 kg | 32.0 | 30.0 | |
| >15 kg & <=20 kg | 36.0 | 34.0 | |
| >20 kg & <=25 kg | 40.0 | 38.0 | |
| >25 kg & <=30 kg | 44.0 | 42.0 | |
| >30 kg | Additional 1 AED per Kg | Additional 1 AED per Kg |
3- Shipping fee
Sellers will receive a reimbursement for the shipping fee collected from the
customer, up to a maximum of 10 AED per order, after the delivery is completed.
The shipping fee is tier-based, which is determined by the value of the order.
The fee applies on the basis of total order value per seller. If customer
order is worth 150 AED and it contains items from 2 different seller each
worth of 75 AED, each seller can charge 10 AED shipping fee to the customer
as the total order value from individual seller is less than 100 AED.
| Order Value range | Shipping fee charge (AED) |
| <100 AED | 10 |
| 100-500 AED | 5 |
| >500 AED | 0 |
II. Circumstantial fees
Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.
These fees include non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for
non-compliance with local laws and policies.
1- Non-Saleable Item storage Fee:
This fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days.
We will charge the Non-Saleable Item storage fee based on the cubic feet of the item.
| Categories | AE |
| Cost per CBF*(AED) | |
| Non- saleable Stock | 12 |
*Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317
2- Warranty (WNTY):
A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here
3- Retention Penalty Fee (RETP)
A fee that is charged to the seller to compensate our customers in case they caused them any grievances by not adhering to the local laws and noon’s policies. Such grievances can be as a result of, but not limited to: Cancelling/delaying/not delivering orders.
Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.
Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.
4- Return Administration Fee:
This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons.
These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order, exceptional return cases, and post-RTC.
The fee will be the lesser of 15 AED or 20% of the referral fee for the returned item. It will take effect on October 1st, 2024.
5- Miscellaneous fees (MISC)
An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.
III. Order Cancellation Fee
The cancellation fee for each category will match the FBP referral fee for that category. If a category has an ASP tier, the referral fee for the highest ASP range will be applied.
Note:
- The fees mentioned in this article will apply to both the
Directship model and Bulky Directship.
- For direct delivery, only the referral fee will
apply, along with circumstantial fees, which may vary depending on specific
situations.
That’s it!
Got more questions?
Contact us at seller@noon.com
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