Fulfilled by Partner (FBP) Fees in UAE

Fulfilled by Partner (FBP) Fees in UAE

This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions (T&Cs). The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties. 

Starting April 1st, 2024 the following fees will apply to your Fulfilled by Partner (FBP) items or orders, depending on the fee.

Note:
- All fees are exclusive of VAT.
- All fees are charged per unit, except for Direct Ship fee.
- The Direct Ship fee is charged to each shipment based on the shipment's dimensions
and the volumetric weight or the physical weight, which ever is higher.

I. Default Fees

Default fees are automatically charged to sellers for every sale at noon. 

Direct Ship Fee

We shall charge the below Direct Ship fees based on the shipment's dimension and the volumetric or the physical weight of the shipment, which ever is higher. To understand the calculation of Direct ship fees please click here. The below Direct Ship fees will be applied as per shipment's weight:

Note:
The Drop off fee is applicable if sellers opt in for the item “drop off” option.
Sellers will have to drop off their items in their nearest noon hub.
Access the UAE drop off locations map here.

Size tierWeight SlabPickup fee per shipment (AED)Drop off fee per shipment (AED)
Standard Parcel<=0.25 kg14.012.0
>0.25 kg & <=0.50 kg14.512.5
>0.50 kg & <=1.0 kg15.013.0
>1.0 kg & <=1.5 kg15.513.5
>1.5 kg & <=2.0 kg16.014.0
>2.0 kg & <=3.0 kg17.515.5
Each additional 1kg till 12 KgAdditional 1 AED per KgAdditional 1 AED per Kg

Oversize Parcel

<=1.0 kg18.516.5
>1.0 kg & <=2.0 kg19.517.5
Each additional 1 kg till 10 kgAdditional 1 AED per KgAdditional 1 AED per Kg
>10 kg & <=15 kg32.030.0
>15 kg & <=20 kg36.034.0
>20 kg & <=25 kg40.038.0
>25 kg & <=30 kg44.042.0
>30 kgAdditional 1 AED per KgAdditional 1 AED per Kg

 

Shipping fee

Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 10 AED per order, after the delivery is completed. The shipping fee is tier-based, which is determined by the value of the order.

Note:
The fee applies on the basis of total order value per seller. If customer
order is worth 150 AED and it contains items from 2 different seller each
worth of 75 AED, each seller can charge 10 AED shipping fee to the customer
as the total order value from individual seller is less than 100 AED.
Order Value rangeShipping fee charge (AED)
<100 AED10
100-500 AED5
>500 AED0

 

Referral fees

For each sold product, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.

Note:
1.Referral fees for some categories vary according to product subtype and brands.
Click here to access the detailed fee table. 2. A minimum referral fee of 1 AED will be charged for each item you sell on noon.
Referral fees
Product FamilyProduct TypeReferral fees Percentage of Sale Price
Fashion
Apparel 27 %
Footwear 27 %
Bags & LuggageTravel Luggage20%
 All other bag types25%
Watches 
  • 20% for items with sale price of 50 AED or less.
  • 15% for items with sale price of 50 AED or more.
Eyewear 
  • 20% for items with sale price of 50 AED or less.
  • 15% for items with sale price of 50 AED or more.
JewelryGold Bars & Coins5%
Fine Jewelry
  • 16% for items with sale price of 1000 AED or less.
  • 5% for items with sale price of 1000 AED or more.
All Other Types of Jewelry25%
Electronics
Mobiles & TabletsMobiles & Tablets
  • 6.5% for the items with total sale price of 750 AED or less 
  • 5% for the item with total sales price greater than 750 AED
Accessories
  • 20% for the items with total sale price of 50 AED or less.
  • 5-15% for the item with total sales price greater than 50 AED
Personal ComputersLaptops and desktop

6%- 6.5%

Software 13%
Accessories5-20%

Headphones/Portable Speakers

 4-16%
Wearable & Accessories 5-15%
CamerasCameras, lens, scopes6-15%
Others6-15%
Audio & VideoTelevisions5% - 8%
TV accessories15%
Others4-10%
Home Appliances Large Appliances
  • 15% for items with total sale price of 50 AED or less.
  •  4-15% for items with total sales price greater than 50 AED
 Small Appliances
  •  15% for items with total sale price of 50 AED or less.
  •  4-15% for items with total sales price greater than 50 AED
Video GamesConsoles6%
Gift card5%
Software and accessories5-15%
Home & Kitchen
Kitchen & Dining 14%
Bedding & Bath 14%
Home Decor 12%
Furniture 12%
Gardening 11%
Home Improvements 14%
Health & Beauty
Health & NutritionEdibles stored in regular facilities11%
Edibles stored in temperature controlled facilities22% all inclusive
Color Cosmetics 
  •  8% for items with total sale price of 50 AED or less.
  •  13 % for items with total sales price greater than 50 AED.
Fragrances 14%
Electronic Personal Care 
  • 8% for items with total sale price of 50 AED or less.
  • 15 % for items with total sales price greater than 50 AED
Hair & Personal CareHair and Skin care
  • 8% for items with total sale price of 50 AED or less.
  • 13% for items with total sales price greater than 50 AED
Personal Care
  • 8% for items with total sale price of 50 AED or less.
  • 15 % for items with total sales price greater than 50 AED
Automobiles
Car Care & AccessoriesAudio & Video5%
Others10%
Toys, Kids & Baby
Toys 15%
Baby ProductsDiapers

0-15%

Others
  • 8% for items with total sale price of 50 AED or  less
  • 15 % for items with total sales price greater than 50 AED
Books & Media
Books 15%
Music 15%
Video 10%
Groceries
Food & beverages 9% - 40%
Cleaning & hygiene 9% - 40%
Pet Food & Accessories 9% - 40%
Sports & Outdoor
Sports Gear, Fitness Equipment, Camping & Hiking 
  • 20% for item with total sale price of 30 AED or less.
  • 13% for item with total sales price greater than 30 AED
Other Categories
Stationary & Office Supplies 11%
Printer & Printer Accessories 6.5-12%
Other Categories 14%

 

II. Circumstantial fees

Circumstantial fees are fees that apply, or are reversed in a variety of irregular scenarios that may take place while selling your products on noon. They are deducted at the end, or at the beginning of the month whenever applicable. You can find these fees in your payments page in Seller Lab, in the Statements tab.

Fees nameFee description
Cancellation fees (CNCL)A charge for seller-initiated order cancellations for FBP customer orders.
Warranty (WNTY)A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here
Alternate Seller Fulfillment Fee (ALTF)When a seller cancels an order, noon will try to procure the item from another seller to ensure our customer receives the product they ordered. This charge applies to the seller who cancelled the order to cover the price difference in case the price of the procured item is higher.
Non-Saleable Item storage FeeThis fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days.
Retention Penalty Fee (RETP)The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers in case they experience any grievances due to non-adherence to local laws and our policies. Such grievances can be as a result of, but not limited to:
Cancelling/delaying/not delivering orders.

Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.
Miscellaneous fees (MISC)An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.

 

Order Cancellation Fee Breakdown   

We shall charge the below order cancellation fee for all orders cancelled by the seller.  The order cancellation fee is exclusive of VAT.

Cancellation   
Product FamilyProduct TypeFulfilled by Partner (FBP)
% of sale Price
Fashion
Apparel 27 %
Footwear 27 %
Bags & LuggageTravel Luggage20%
All other bag types25%
Watches 15%
Eyewear 15%
JewelryGold Bars & Coins5%
Fine Jewelry10%
All Other Types of Jewelry25%
Electronics
Mobiles & TabletsMobiles & Tablets5%
Accessories

15%

Personal computersLaptops and desktop6.5%
Software 13%
Other Accessories5-20%

Headphones/Portable Speakers

 4-16%
Wearable and Accessories 5-15%
Cameras 6%
Audio & VideoTelevisions5%
TV Accessories15%
Others4-10%
Home Appliances Large Appliances

4-15%

 Small Appliances4-15%
Video GamesConsoles6%
Gift card5%
Software and accessories5-15%
Home & Kitchen
Kitchen & Dining 14%
Bedding & Bath 14%
Home Decor 12%
Furniture 12%
Gardening 11%
Home Improvements 14%
Health & Beauty
Health & Nutrition 11%
Color Cosmetics 13%
Fragrances 14%
Electronic Personal Care 

15%

Hair & Personal Care 15%
Automobiles
Car Care & AccessoriesAudio & Video5%
Others10%
Toys, Kids & Baby
Toys 15%
Baby ProductsDiapers15%
Others15%
Books & Media
Books 15%
Music 15%
Video 9%
Groceries
Food & beverages 9%
Cleaning & hygiene 9%
Pet Food & Accessories 10%
Sports & Outdoor
Sports Gear, Fitness Equipment, Camping & Hiking 13%
Other Categories
Stationary & Office Supplies 11%
Printer & Printer Accessories 5-12%
Other Categories 14%

 

Non saleable Item storage Fee:

We will charge the Non-Saleable Item storage fee based on the cubic feet of the item. (Effective April 1st,2024)

CategoriesAE
Cost per CBF*(AED)
Non- saleable Stock12
 *Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317 
 


That’s it!

 

Got more questions? 

Contact us at seller@noon.com

 


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