Fulfilled by Partner (FBP) Fees in UAE

Fulfilled by Partner (FBP) Fees in UAE

This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions (T&Cs). The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties. 

Starting Dec 1st, 2024 the following fees will apply to your Fulfilled by Partner (FBP) items or orders, depending on the fee.

Notes
Note:
- All fees are exclusive of VAT.

I. Default Fees

1- Referral fees

For each sold product/unit, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.
Notes
Note:
1.Referral fees for some categories vary according to product subtype and brands.
2. A minimum referral fee of 1 AED will be charged for each item you sell on noon.
Notes
For a detailed overview of the referral fees applicable to the brands listed below, please click here.

apple, samsung, Huawei, anker, ugreen, margoun, baseus, logitech, spigen, Fitbit, amazfit, honor, Garmin, htc, hp, meta, oculus, sony, jbl, soundcore, beats, oneplus, skullcandy, realme, senheiser, google, marshall, microsoft, nintendo, razer, astro, cougar, glorious, hori, hyperx, nacon, paladone, powera, roccat, steelseries, thrustmaster, turtle_beach, next_level_racing, dyson, hoover, bissell, hitachi, canon, black_decker, alsaif_elec, gopro, sonashi, kenwood, saachi, ezviz, lg, jano, alsaif, de_longhi, eufy, nespresso, fujifilm, nutricook, dji, panasonic, moulinex, hommer, nikon, edison, nutribullet, daewoo, braun, tefal, geepas, philips, dolce_gusto, olsenmark, krypton, zcm_happy, skyland, xiaomi, pampers, huggies, babyjoy, jvc, videocon.


Family

Category

Product type

Product subtype

Referral fee %

Electronics

PC / Laptops Accessories

Printer

all_in_one, laser_printers, inkjet_printers, dot_matrix_printers, photocopiers

FBP: 6.5%

Electronics

PC / Laptops Accessories

Printer

Receipt printers

8%

Electronics

PC / Laptops Accessories

Printer accessories

cartridges, toners

FBP: 6.5%

Electronics

PC / Laptops Accessories

Printer accessories

All Others

12%

Electronics

PC / Laptops Accessories

Computer hardware

monitor,ram, graphic_cards, ups

FBP: 6.5%

Electronics

PC / Laptops Accessories

Computer hardware

motherboard, processors

6.50%

Electronics

PC / Laptops Accessories

Computer hardware

others

13%

Electronics

PC / Laptops Accessories

Input devices

All

FBP: 14%

Electronics

PC / Laptops Accessories

Storage devices

hard drives

FBP: 6.5%

Electronics

PC / Laptops Accessories

Storage devices

memory cards

FBP: 8%

Electronics

PC / Laptops Accessories

Storage devices

flash drives

FBP: 16% commission if sale price of item is <=250 AED/SAR, 9% commission if sale price of item is >250 AED/SAR

Electronics

PC / Laptops Accessories

Networking accessories

wireless_usb_adapter

10%

Electronics

PC / Laptops Accessories

Networking accessories

ethernet_cable, powerlan adapter

20%

Electronics

PC / Laptops Accessories

Networking accessories

others

FBP: 6.5%

Electronics

PC / Laptops Accessories

Accessories

casing_housing_accessories, , cables_and_connectors, casing_housing_accessories, mousepads

20%

Electronics

PC / Laptops Accessories

Accessories

others

13%

 

 

 

 

 

Electronics

PC / Laptops Accessories

Software

All

13%

Electronics

PC / Laptops Accessories

Replacement accessories

motherboards

14.5% commission if sale price of item is <=500 AED/SAR, 11% commission if sale price of item is >500 AED/SAR

Electronics

PC / Laptops Accessories

Replacement accessories

batteries, screens, connectors, recovery_kits, microphone, chassis, camera, buttons

13%

Electronics

PC / Laptops Accessories

Office electronics

laser_pointers, presentation_pointers, presentation_remotes

13%

Electronics

Mobile accessories

Input devices

All

10%

Electronics

Mobiles & Tablets

Mobiles & Tablets

 

6.5% for the items with total sale price of 750 AED or less 

Electronics

Mobiles & Tablets

Mobiles & Tablets

 

5% for the item with total sales price greater than 750 AED

Electronics

Mobiles & Tablets

Accessories

 

15% for top brands, 20% for other brands

Electronics

Laptops

Laptops and desktop

 

6%- 6.5%

Electronics

Laptops

Other accessories

 

5-20%

Electronics

Headphones/Portable Speakers

Headphones

accessories

16%

Electronics

Headphones/Portable Speakers

Others

 

4-16%

Electronics

Audio & Video

Televisions

 

5% - 8%

Electronics

Audio & Video

TV accessories

 

15%

Electronics

Audio & Video

Streaming devices

 

5%

Electronics

Audio & Video

Others

 

4-10%

Electronics

Home appliances

Large appliances

air_purifier, canister_vacuum, ceiling_fans, cooktop, humidifier, pedestal_fans, stick_vacuum, tower_fans, upright_vacuum, wet_dry_vacuum

12%

Electronics

Home appliances

Large appliances

chest_freezers, dehumidifier, ice_maker, large_water_cooler_dispenser, upright_freezers

8%

Electronics

Home appliances

specialty electrics

kitchen_hob

8%

Electronics

Home Appliances

Other Small & Large Appliances

 

15% for items with total sale price of 50 AED or less.

Electronics

Home Appliances

Other Small & Large Appliances

 

4-15% for items with total sales price greater than 50 AED

Electronics

Video Games

Consoles

 

6%

Electronics

Video Games

Gift card

 

5%

Electronics

Video Games

Games

 

13%

Electronics

Video Games

Other software and accessories

 

5-15%

Electronics

Camera

camera,camera lens

Ip camera, disposable camera, macro lens, lens accessories

15%

Electronics

Camera

camera,camera lens

Others

6%

Electronics

Camera

Scopes, blank video media

Telescopes, binoculars, photography film

15%

Electronics

Camera

Scopes, blank video media

Others

10%

Electronics

Camera

camera accessories

batteries_connectors, camera_accessories, camera_supports_stabilizers, cases_bags, darkroom_supplies, filters_accessories, flashes, lighting_studio, scopes, surveillance_accessories, telescope_microscope_accessories, tripods_monopods

15%

Electronics

wearables

wearables

lifestyle

12%

Electronics

wearables

wearable accessories

smartwatch_band, smartwatch_screen_protector, smartwatch_charger, smartwatch_case_with_band, smartwatch_case, fitness_tracker_screen_protector, fitness_tracker_charger, fitness_tracker_case, fitness_tracker_band, wearable_accessories

15%

Electronics

wearables

wearables & accessories

others

5-15%

Books & Media

Books & Media

Books, Music

 

15%

Books & Media

Books & Media

Video

 

10%

Fashion

Apparel

 

 

27%

Fashion

Footwear

 

 

27%

Fashion

Bags & Luggage

Travel Luggage

 

20%

Fashion

Bags & Luggage

All other bag types

 

25%

Fashion

Watches

 

 

20% for items with sale price of 50 AED or less.

Fashion

Watches

 

 

15% for items with sale price greater than 50 AED.

Fashion

Eyewear

 

 

20% for items with sale price of 50 AED or less.

Fashion

Eyewear

 

 

15% for items with sale price greater than 50 AED.

Fashion

Jewelry

Gold Bars & Coins

 

5%

Fashion

Jewelry

Fine Jewelry

 

16% for items with sale price of 1000 AED or less.

Fashion

Jewelry

Fine Jewelry

 

5% for items with sale price greater than 1000 AED.

Fashion

Jewelry

All Other Types of Jewelry

 

25%

Fashion

Jewelry

Silver Bars

 

10%

Home & Kitchen

Kitchen & Dining

 

 

14%

Home & Kitchen

Bedding & Bath

 

 

14%

Home & Kitchen

Home Decor

 

 

12%

Home & Kitchen

Furniture

 

 

12%

Home & Kitchen

Furniture

Pet furniture

 

15%

Home & Kitchen

Gardening

 

 

11%

Home & Kitchen

Home Improvements

 

 

14%

Health & Beauty

Health & Nutrition

 

 

11%

Health & Beauty

Colour Cosmetics

 

 

8%<=50 AED, 15%>50 AED

Health & Beauty

Fragrances

 

 

14%

Health & Beauty

Electronic Personal Care

 

 

8% for items with total sale price of 50 AED or less.

Health & Beauty

Electronic Personal Care

 

 

15 % for items with total sales price greater than 50 AED

Health & Beauty

Hair & Personal Care

Hair and Skin care

 

8% for items with total sale price of 50 AED or less.

Health & Beauty

Hair & Personal Care

Hair and Skin care

 

13% for items with total sales price greater than 50 AED

Health & Beauty

Hair & Personal Care

Other Personal Care

 

8% for items with total sale price of 50 AED or less.

Health & Beauty

Hair & Personal Care

Other Personal Care

 

15 % for items with total sales price greater than 50 AED

Automobiles

Car Care & Accessories

Audio & Video

 

5%

Automobiles

Car Care & Accessories

Others

 

10%

Toys, Kids & Baby

Toys

 

 

15%

Toys, Kids & Baby

Baby Products

Diapers

 

0-15%

Toys, Kids & Baby

Baby Products

Others

 

8% for items with total sale price of 50 AED or  less

Toys, Kids & Baby

Baby Products

Others

 

15 % for items with total sales price greater than 50 AED

Groceries

Food & beverages

 

 

9%

Groceries

Cleaning & hygiene

 

 

9%

Groceries

Pet Food & Accessories

 

 

9%

Sports & Outdoor

Sports Gear, Fitness Equipment, Camping & Hiking

 

 

20% for item with total sale price of 30 AED or less.

Sports & Outdoor

Sports Gear, Fitness Equipment, Camping & Hiking

 

 

13% for item with total sales price greater than 30 AED

Other Categories

Stationery & Office Supplies

 

 

12%

Other Categories

Other Categories

 

 

14%

NotesNote: The following fees apply to all brands except Apple.

Family

 Category

Product type

Product subtype

Referral fee %

Electronics

laptop accessories

accessories

bags_backpacks

11% commission if sale price of item is <=100 AED/SAR, 16% commission if sale price of item is >100 AED/SAR

Electronics

laptop accessories

accessories

carrying_cases_sleeves

11% commission if sale price of item is <=100 AED/SAR, 16% commission if sale price of item is >100 AED/SAR

Electronics

laptop accessories

scanners

documents_photo

6.50%

Electronics

laptop accessories

scanners

flatbed

6.50%

Electronics

laptop accessories

accessories

laptop_skin

11% commission if sale price of item is <=100 AED/SAR, 16% commission if sale price of item is >100 AED/SAR

Electronics

laptop accessories

computer_hardware

computer_case

10.00%


2- Direct Ship Fee

We will charge the Direct Ship fees listed below for every sale, based on the shipment's dimensions and either the volumetric or physical weight, whichever is higher. To understand how the Direct Ship fees are calculated, please click here. The fees below will be applied according to the shipment weight.
Notes
-The fee is applied at the order level, not the unit level.
-The fee depends on the handover method: pick up or drop off.
-This fee is non-refundable, except in cases like customer unresponsiveness leading to undelivered shipments.
-The Drop off fee is applicable if sellers opt in for the item “drop off” option. Sellers will have to drop off their items in their nearest noon hub.
Access the UAE drop off locations map here.

Size tierWeight SlabPickup fee per shipment (AED)Drop off fee per shipment (AED)
Standard Parcel<=0.25 kg14.012.0
>0.25 kg & <=0.50 kg14.512.5
>0.50 kg & <=1.0 kg15.013.0
>1.0 kg & <=1.5 kg15.513.5
>1.5 kg & <=2.0 kg16.014.0
>2.0 kg & <=3.0 kg17.515.5
Each additional 1kg till 12 KgAdditional 1 AED per KgAdditional 1 AED per Kg

Oversize Parcel

<=1.0 kg18.516.5
>1.0 kg & <=2.0 kg19.517.5
Each additional 1 kg till 10 kgAdditional 1 AED per KgAdditional 1 AED per Kg
>10 kg & <=15 kg32.030.0
>15 kg & <=20 kg36.034.0
>20 kg & <=25 kg40.038.0
>25 kg & <=30 kg44.042.0
>30 kgAdditional 1 AED per KgAdditional 1 AED per Kg


3- Shipping fee

Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 10 AED per order, after the delivery is completed. The shipping fee is tier-based, which is determined by the value of the order.
NotesNote:
The fee applies on the basis of total order value per seller. If customer
order is worth 150 AED and it contains items from 2 different seller each
worth of 75 AED, each seller can charge 10 AED shipping fee to the customer
as the total order value from individual seller is less than 100 AED.
Order Value rangeShipping fee charge (AED)
<100 AED10
100-500 AED5
>500 AED0

 

II. Circumstantial fees

Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.
These fees include non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for 
non-compliance with local laws and policies. 

1- Non-Saleable Item storage Fee:

This fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days.

We will charge the Non-Saleable Item storage fee based on the cubic feet of the item. 

CategoriesAE
Cost per CBF*(AED)
Non- saleable Stock12
 *Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317 

2- Warranty (WNTY):

A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here

3- Retention Penalty Fee (RETP)

A fee that is charged to the seller to compensate our customers in case they caused them any grievances by not adhering to the local laws and noon’s policies. Such grievances can be as a result of, but not limited to: Cancelling/delaying/not delivering orders.
Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.

4- Return Administration Fee:

This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons. 
These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order, exceptional return cases, and post-RTC.
The fee will be the lesser of 15 AED or 20% of the referral fee for the returned item. It will take effect on October 1st, 2024.

5- Miscellaneous fees (MISC)

An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.

III. Order Cancellation Fee 

The cancellation fee for each category will match the FBP referral fee for that category. If a category has an ASP tier, the referral fee for the highest ASP range will be applied.


Notes

Note:
- The fees mentioned in this article will apply to both the Directship model and Bulky Directship.
- For direct delivery, only the referral fee will apply, along with circumstantial fees, which may vary depending on specific situations.



That’s it!

 

Got more questions? 

Contact us at seller@noon.com

 




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