Fulfilled By Partner (FBP) Comprehensive Overview

Fulfilled By Partner (FBP) Comprehensive Overview

In this article, we are going to explore the Fulfilled By Partner (FBP) model on the noon platform. The FBP model is an order fulfillment approach where the inventory is kept at the Partner or Seller's location. In this model, the Partner or Seller is responsible for packaging the order, while Noon assists with the logistics needed to deliver the order to the customer, with the exception of Direct Delivery scenarios.

FBP models:

FBP models are classified based on the size of the items sold, installation, and logistics. A brief explanation of each is provided below:

1. Fulfilled by Partner (FBP) - DirectShip:

Under the FBP umbrella, the DirectShip model allows sellers to maintain their inventory at their own locations. Sellers, upon receiving orders through noon Seller Lab, take charge of preparing items for shipping. This entails packing the orders in noon-provided packaging, appropriately labeling them, and finally handing them over to noon logistics. The entire process is managed by sellers through the 'Supply Chain' mobile application or through the seller lab. DirectShip is particularly suitable for standard and non-bulky items that do not require installation. Sellers have the flexibility to choose between pick-up and drop-off modes for handing over shipments to noon representatives.

For more details about the DirectShip click here 

and click here to know more about how to calculate the fees in UAE, KSA and Egypt.

2. Fulfilled by Partner (FBP) - Bulky DirectShip:

Bulky DirectShip is a model where noon actively supports sellers in delivering large items that don't require installation. Sellers list and sell these items, and once they are handed over to noon, the company takes on the responsibility of delivering these bulky items directly to customers. This model comes with specific guidelines, such as promptly updating stock availability and rejecting orders if stocks are unavailable. Additionally, customers are informed of extra shipping fees for bulky items during the checkout process. While bulky items are generally non-returnable, exceptions are made for incorrect, damaged, or defective items.

For more details on how to sell larger items click here
and to know more about how to calculate the fees click here.

3. Fulfilled by Partner (FBP) - Direct Delivery:

Direct Delivery is a model where sellers coordinate directly with customers for the delivery of bulky or installation-based items.

Specific guidelines are set for Direct Delivery, including a minimum of three delivery attempts for each shipment. Sellers are responsible for promptly collecting back any wrong, defective, or damaged items delivered to customers. The seller must ensure thorough packing to prevent damage during transit and should mark orders as 'delivered' via the app immediately upon delivering items to customers, accompanied by pictures as proof.

This model is especially well-suited for large items that need installation. Furthermore, it's the model that allows sellers to list and sell premium jewelry, providing a secure and tailored delivery experience for high-value items like fine jewelry.


For more details on how to sell larger items click here.

4. Fulfilled by Partner (FBP) - DirectShip Express:

DS Express is an expedited version of the DirectShip model, prioritizing speed for premium customer experiences. Noon picks the sellers that are eligible for this model to enhance their order fulfillment speed and ensuring timely deliveries. DS Express leverages the advantages of the DirectShip model but with an accelerated pace.

Note: Operating on Bulky DirectShip and Direct Delivery will depend upon the dimensions of your products. You need to send us a request at seller@noon.com to operate on Bulky DirectShip or Direct Delivery, which will be subject to approval.

For more details click here.


Important Terms for FBP Model

1. Processing Time (PT)

Time (in days) set by you in Seller Lab, to process an order.

You are expected to set a realistic offer Processing Time (PT) based on your ability to prepare and hand over shipments to noon, and are expected to adhere to the same to avoid any penal actions. The maximum permissible processing time is 10 days.  The fastest and preferred fulfillment time is the ‘Quick fulfill’ option which is (6-24 hours).

2. Estimated Shipping Date (ESD): 

It's the anticipated date on which a seller expects to ship an order.

For Sellers operating on pick-up mode: ESD=Order Date+ PT+ noon pickup cut-off

For Sellers operating on Drop-off mode: ESD = Order Date + PT.

For more details click here

3. Expected Delivery Date (EDD):

 ESD + the time allocated by noon to deliver shipments to the customers.

For more details click here

Shipment Handover Modes & Timings

The following 2 modes are available for you to handover shipments to noon:

1. Pick-up mode: noon representative will pick up the shipments directly from your warehouse location provided in Seller Lab
2. Drop-off mode: you will be required to handover the shipments to a noon representative at a location selected by you from the list of available drop-off locations.
Shipments that are packed or scanned before 10 a.m. Local Time will be collected on the same business day, while all shipments packed or created after 10 a.m. Local Time will be picked on the next business day.
Sellers are encouraged to start processing their items at least 24 hours before the end of their processing time.

For more details click here

Warehouse Creation

Creating a warehouse on the Seller Lab involves a step-by-step process, ensuring completeness of details for activation. Verification of contact details and pin location is required for warehouse activation. This detailed process ensures that warehouses are accurately represented and ready for operations.

Here are the steps of creating a warehouse:

1- Add/create warehouse.

2- Activate the warehouse. By adding address and contact details

3- Fill in Order Fulfillment and Handover types (Pick-up, Drop-off)

4- Provide the details for the Holidays and Weekends or week offs 

5- Select the processing time for handing over shipments to noon.


How Can I Setup My Notification Preferences:

-This option allows you to receive timely alerts for new orders. You can select a notification window of 1 to 6 hours.

- If you don't set notification preferences, the default notifications setting will apply, and you'll receive notifications every 6 hours.


 For more details click here.

Packing Material Ordering

Ordering Packaging Materials is a process that enables sellers to adhere to noon's packaging standards. By following the guidelines for material procurement, sellers contribute to a positive customer experience by ensuring that products are securely packaged and protected during transit.


For more details click here.

Packing Guidelines

Noon's DirectShip Packing Guidelines require sellers to use specific QR codes on packages, ensure accurate and secure packing of items, and adhere to size limitations. High-value items must be video-recorded during packing for dispute resolution. All return packages need to be scanned for accountability. Compliance with these guidelines is crucial for reimbursement eligibility in cases of damage or disputes.


For more details click here.

Stock Management

Stock Management is a critical aspect of warehouse operations, ensuring that inventory levels are accurate and up-to-date within noon's fulfillment centers. Sellers can efficiently manage their stock, preventing discrepancies and ensuring a seamless flow of inventory information between the seller and noon's platform.

There are 2 ways to update stocks:

1-Single upload: go to Partner Cat then update the stock of each sku.

2-Bulk upload: 

  1. Select Catalog, then Imports from the dashboard.

  2. Choose "New Import" and select stock as the main type and FBP stock update as the sub-type.

  3. Customize the export, download it, and proceed to import by drag & drop or copying and pasting the data.

  4. After a successful import, track the status in the Imports page.


Click here for more details on Partner SKU FBP stock update import and on How do I manage my stock and prices? 


SOP for processing orders

To manage and fulfill your FBP orders you can use one of the following methods:

DirectShip app

1- Add app users on seller lab

2- Order packing materials

3- Download the app and login

4-You can fulfill your DirectShip orders, picklist orders or direct delivery from the app.

For more details click here.

DirectShip web

Below are the steps to fulfill orders using the web:

1- Create a warehouse on Seller Lab. Click here for more details.

Or use the existing warehouse that is available on the DS Web.

2- Configure order fulfillment and handover settings. This includes selecting the platform (Web or Mobile), updating manifest type, and choosing handover type (Pick-up or Drop-off).

3- Set Holidays, weekends or week offs, Notification Preferences and processing time for handing over shipments to noon.

4- Update your stock. Click here for more details

5- Click the Fulfilled by Partner tab, then Directship then select the right warehouse from the top of the page.

6- You will be able to view all the pending, completed and lost orders. From there you can start fulfilling the pending orders.


For more details click here

DirectShip picklist- order fulfillment only from app

The DS Picklist feature is an essential method for efficient order management and fulfillment. The primary purpose of a picklist is to aid sellers in processing a large number of orders, providing better tracking history, and reducing order pendency.


You can view your orders using the web, but to fulfill the orders you have to use the app. Below are the steps:


1- Navigate to the "Fulfillment" tab in the Seller Lab.

2- Choose the option "FBP DirectShip from Picklist."

3- Click on “Open picklist” tab

4- Click on “pending” to view all the pending orders.

5- To fulfill pending picklist orders you have to go to the mobile app and follow normal steps of fulfilling an order. For more details click here.

Note:   -To enable picklist you need to email seller support.

-To configure the picklist you need to go to the seller lab picklist page.

Order processing guidelines for Bulky DirectShip

When selling under the Bulky DirectShip model, make sure to follow below guidelines:


  • Stock Update:

Maintain accurate stock in Seller Lab for timely order fulfillment.


  • Order Rejection:

Orders must be promptly canceled if stock is unavailable. Excessive cancellations may incur penalties or store suspension.


  • Shipping Fees:

Customers pay extra shipping fees; adjust item prices accordingly.


  • Non-Eligible Items:

Exclude items that are fragile or need installation due to logistics limitations.


  • Customer Cancellations:

Customers can cancel anytime before delivery.


  • No Returns, Except:

Bulky items are non-returnable, except for incorrect, damaged, or defective items.


  • Compensation Responsibility:

Sellers bear compensation costs for their negligence.


For more details click here.


Order processing guidelines for Direct Delivery

When selling under the Direct Delivery model, make sure to follow below guidelines:


  • Stock Management:

Keep accurate stock levels in Seller Lab to meet promised delivery dates.


  • Order Rejection:

Orders must be promptly canceled if stock is unavailable. Excessive cancellations may incur penalties or store suspension.


  • Delivery Attempts:

Make a minimum of three delivery attempts; re-attempt within 2-3 days if needed. Mark as 'undeliverable' after three failed attempts.


  • Returns and Refunds:

Collect wrong/defective/damaged items within 3-5 days. Communicate delays, and noon will refund customers.


  • Additional Payment Collection:

Include all fees (shipping, installation) in the sales price; no additional payments from customers allowed.


  • Packing Guideline:

Thoroughly pack items to prevent transit damage; use fragile stickers as needed.


  • Order Cancellation:

Customers can cancel anytime; mark such orders as 'undeliverable' using the app.


  • Delivery Management:

Ensure orders are marked 'delivered' in the app by the expected delivery date. Orders not marked within 20 days will be auto-marked as 'undeliverable.


  • Mark as Delivered with Proof:

Immediately mark orders as delivered via app, providing images proving correct delivery to the right customer in perfect condition.


  • Compensation:

Any compensation due to seller-caused negative experiences will be invoiced to the seller.

For more details click here.

Track and monitor your orders

You can track and monitor your orders more effectively with the available DirectShip reports in the seller lab. This will provide centralized information to manage your orders efficiently by categorizing them under 'Pending', 'Completed', and 'Lost'


For more details click here.

DirectShip Returns Management System

The DirectShip Returns Management System provides sellers with an efficient mechanism for handling returns within the DS model. It allows sellers to manage return requests and issue refunds promptly. A well-organized returns system contributes to customer satisfaction and maintains the integrity of the seller's operations.

Below is the return management process:

1- Receive email notifications whenever a return request is submitted. 

2- Access Customer Returns page on seller lab. There are 4 actions you can take regarding the return item. 

  • Issue refund (full or partial)

  • Request early pickup

  • Contact customer

  • View details of the return item

3- Within 48 hours of receiving the return request you can choose to offer a returnless refund (full or partial) to the customer. Click here for more details

4- You can request for early pick-up, where you will do the refund after receiving the item.

5- You can contact the customer through the Seller-Customer Messaging Service.

6- If after 48 hours you didn't take any action then noon will automatically pick up the item from the customer.

7- After receiving the item, you have 7 days to raise a dispute incase of damages or issues.


 For more details about the process, the return request statuses and timeframes click here.

Seller Performance Monitoring

The FBP Performance Dashboard is a crucial tool that grants sellers visibility into their store's performance metrics. It offers insights into order cancellations, allowing sellers to refine their strategies and reduce cancellations. With a breakdown of cancellation reasons, sellers can pinpoint areas of improvement.


Sellers can access the dashboard through Seller Lab by clicking on "Account Health and Performance" and then selecting "FBP Performance." 


For more details on how to manage and access your store performance click here.


For UAE: Fulfilled by Partner (FBP) Fees in UAE

For KSA: Fulfilled by Partner (FBP) Fees in KSA

For Egypt: Fulfilled by Partner (FBP) Fees in Egypt

Program Policies

To ensure you are fully informed about our latest policies, we've compiled a comprehensive list of articles below. These resources are crucial for staying updated and adhering to our guidelines:

  1. Fulfilled by Partner (FBP) Fees in UAE

  2. Fulfilled by Partner (FBP) Fees in KSA

  3. Fulfilled by Partner (FBP) Fees in Egypt

  4. Fulfilled by Partner (FBP) Fees in UAE - Refurbished & Renewed

  5. Fulfilled by Partner (FBP) Fees in KSA - Refurbished & Renewed

  6. Fulfilled By Partner (FBP) policy

  7. Packing Guidelines for DirectShipping

  8. Handling Customer Returns Policy (for FBP)

  9. DirectShip Seller Performance Management

  10. DirectShip Volumetric Measurement Dispute Policy

  11. DirectShip Seller Returns: Dispute and Reimbursement Policy




That’s it!

 

Got questions?

Contact us at seller@noon.com 






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