Q: How can a UAE seller at noon activate a global store to sell in KSA?

A step-by-step guide is available here to activate your store and start selling in KSA using your noon UAE store.

Q: How will the Global products be priced?

KSA pricing of the products will be automatically calculated basis the offer price in UAE from the seller. noon will add all import related charges and KSA VAT before the final prices are shown to customers. noon will collect these additional fee and pay relevant authorities

Q: What products are eligible for noon Global?

Most products that are sold on in UAE can be sold on Global KSA except for following

• Items where volumetric weight or actual weight is more than 40 Kg

• Items with longest dimension greater than 120 Cm

• Items classified as “bulky” by noon’s definitions

• Items prohibited/restricted in KSA by law. You can find here the products that are Prohibited to ship in Saudi Arabia.

Q: What is the fee for selling on noon Global?

Sellers will continue to pay the same fees as they currently do in the UAE, with no additional global referral fee for global selling. Any extra charges will be passed on to the customer.

The returns process will be similar to the local returns process from a seller’s POV. In case the seller has a defined drop-off point in KSA, noon will deliver all returned items to the drop off location provided by the seller. For sellers who do not have drop-off point in KSA, noon has shortlisted few independent vendors who can provide following services such as:

1. Receive return items on seller behalf

2. Return items to seller warehouse in UAE 

3. There is also an additional facility for sellers to re-inbound sellable items to noon freezone WH in Jebeli Ali. These items will go live in UAE and KSA under the global tag once inbounded 

While noon has negotiated a base rate card (can be obtained from these vendors), sellers are encouraged to negotiate based on the exact services they will be needing

Q: What is noon freezone WH?

noon has established a freezone WH in the Jebel Ali area in the UAE. This WH can be used by sellers from other countries to sell their items in the UAE and KSA without inbounding to the UAE mainland. The WH can also be used by UAE sellers to re-inbound returns from customers that were sold under a global model. Once the item is in UAE freezone WH, the item will go live in UAE as well as KSA under global tag making both markets accessible at the same time.

Q: How can a seller request RTV from Freezone WH and what are the charges?

RTV from Freezone WH needs custom clearance from relevant authorities. It can be done by the seller independently or through a trusted partner assigned by noon. All charges to be borne by the seller. Once the seller provides required documents, the RTV will be delivered to the seller by noon similar to the process in local FBN. The applicable charges are same as local FBN WH charges for RTV and can be seen here for UAE, KSA.

Q: What are the warranty requirements in KSA and how can a seller enable the warranty?

All items need to meet KSA Saudi requirements by law. Seller needs to enable warranty as noon global guidelines here

Q: Are sellers required to pay storage fees for stocks in the noon freezone warehouse, and if so, what are the typical charges and determining factors involved?

All items available in the freezone warehouse will be treated the same as local FBN WH. Rates and charges will remain the same as noon FBN rate card. 

you can check here the rate card for UAE.

Q: Where can I find the financial statements for a global account?

Financial statements can be found under the ‘Payments & fees’ section in the seller lab of existing accounts. Seller needs to select the country as ‘Saudi Arabia’ for global account statement. 

Q: Will the KSA VAT charged to the customer be included on the invoice?

No, KSA VAT will be collected by noon and will be paid to relevant authorities. No VAT or any other import related charges will be included in the invoice. In case a customer does not have a valid AE VAT at the time of invoicing, a purchase summary will be issued for the seller from noon.

Q: Will the seller receive payment in their UAE account, even if they have an existing Legal entity in KSA or currently selling in KSA ?

Yes, all payments will be received in existing UAE account linked to noon UAE seller account

Q: What is the currency of the payment settlement, will it be in AED or USD?

The currency of the payment settlement will be USD between noon and seller’s bank

Q: Do I need to have VAT registration in KSA to start a global store at noon and sell in KSA?

There is no mandatory requirement for VAT registration in KSA for noon global store

Q: Can Directship inventory be sold on Global stores?

Yes, all items that are live at noon in the UAE under all business models—including DirectShip (FBP)—can be activated on the global store. Please refer to the detailed article here.

Note: While DirectShip items can be sold globally, sellers will not be reimbursed for shipping fees collected from customers in cross-border orders from UAE to KSA. noon manages logistics in the destination country (KSA), regardless of the seller’s model in the source country. As a result, shipping fee reimbursement does not apply in this case.

Q: What are the documentation and Compliances required to be part of noon’s Global program in case of NR UAE VAT Sellers?

Sellers are responsible for providing necessary documentation for cross-border shipments. 

 A: Non-Resident Sellers in UAE:

• List products inclusive of VAT.

• Raise a zero-rated invoice for exports.

• Maintain order ID level information for customs and VAT remittance.

• Noon will maintain the order ID level information against the inbound shipment, customs, and VAT remitted on the seller's behalf. To defend the seller remittances.

• For any returns – Import VAT, customs and shipping charges will be a non-recoverable cost.

• MP service invoice to Non-resident Seller will be at the rate of 15% as the cost to Non-resident Seller.

• Zero-rated Tax Invoice will be issued by a non-resident seller to the end customer.

• The invoice will be available on the noon.com customer account.

• Mode of operations as per the T&Cs with respect to non-resident seller and Noon-eCommerce KSA operation 

That’s it!

Got more questions?