High-quality, informative product videos are an effective way to enhance your listings and drive sales on noon. Videos give customers a clearer understanding of your product’s features, benefits, and usability. However, to maintain a safe and consistent shopping experience, all videos must comply with noon’s content standards and publishing rules.
This guide outlines the mandatory requirements and key recommendations to ensure your videos meet our platform guidelines and avoid rejections.
The following standards must be met for your product videos to be accepted on noon:
To ensure successful upload and playback, your videos must meet the following technical requirements:
The following types of content are strictly prohibited and will lead to immediate rejection:
Nudity or sexually suggestive visuals
False, deceptive, or misleading information
Derogatory remarks about other brands or competitors
Use of copyrighted content (music, images, video) without permission
Sharing personal data (names, phone numbers, emails)
Content that is emotionally distressing, controversial, or shocking
Discriminatory or offensive language
Profanity, vulgarity, or defamatory content.
Promotion of illegal, unsafe, or violent behavior
Any implication of criminal use of the product
Swimwear or underwear modeled by minors
Avoid including marketing-driven or time-sensitive language that can become outdated or misleading:
To protect brand integrity and prevent redirection away from noon, the following are not allowed:
Seller contact details (email, phone number, business name)
External web links, QR codes, or URLs
Competitor comparisons or unauthorized “official seller” claims
Multiple brand logos on screen at once (limit to one per video)
Sellers must be extra cautious when featuring minors:
Videos must not be directed at children
Minors can only appear if directly related to the product
No nudity or sexually suggestive content is permitted, including modeling swimwear or undergarments
Product videos must avoid unverified medical or health claims, especially for health-related products. Ensure the following:
Do not make claims like “cures headaches” or “heals skin conditions”
Do not promote weight loss without stating “along with a healthy diet and exercise”
Avoid presenting your product as a substitute for medical advice or treatment
|
Rejection Code/ reason |
Description |
Example |
|
banned_products_sexual |
The video contains sexually suggestive or inappropriate imagery. |
Content that includes nudity, suggestive poses, focus on intimate body parts, or adults modeling children’s underwear inappropriately is strictly prohibited. |
|
inappropriate_offensive_language |
The video contains vulgar, offensive, or discriminatory language. |
Content with profanity, hate speech, discrimination, inappropriate jokes, or offensive background music is not allowed. |
|
inappropriate_obscene_video |
The video includes disturbing, violent, or obscene footage. |
Videos containing graphic violence, obscene gestures, disturbing visuals, cruelty, or unsafe activities without warnings are strictly prohibited. |
|
inconsistent_video_content |
The video content does not match the product information |
Videos showing a different product model, incorrect features, mismatched colors or sizes, non-included accessories, unsupported uses, or incorrect branding are not accepted. |
|
invalid_video_content |
The video includes content not permitted by noon’s guideline |
Videos containing external links, contact details, customer reviews, social media info, time-sensitive promos, calls to action, warranty/shipping details, or audio in languages other than English or Arabic are prohibited. |
|
banned_products_dangerous |
The video features dangerous or restricted products. |
Videos featuring weapons, security bypass tools, illegal activities, hazardous materials without warnings, or banned/non-certified products are not allowed. |
|
banned_products_copyright |
The video uses copyrighted material without permission. |
Videos using unauthorized music, film clips, protected artwork, copyrighted characters, or unlicensed content are prohibited. |
|
banned_products_food_drugs_animals |
The video promotes health products with medical claims or features prohibited items. |
Videos promoting unregulated medications, making medical claims, or showing health improvement testimonials are not allowed. |
Keep your message simple, relevant, and product-focused
Use high-quality visuals and clear audio
Highlight key features and demonstrate real-life usage
Ensure all claims are truthful and verifiable
Speak clearly or use readable on-screen text
That's it!
Got any more questions?
Contact us on seller@noon.com.